Re: Complaint #[redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: -Hyundai Motor America regrets that it has not met this customer’s expectations for their vehicle. The New Vehicle Limited Warranty and the Powertrain Limited Warranty...
are designed to offer coverage of defects in material or workmanship under normal use and maintenance. Warranty service is provided by an authorized Hyundai Dealer, without charge for parts or labor.After reviewing this customer’s service history, HMA does not show that this customer has visited an authorized Hyundai Dealer since May of 2014. HMA recommends that this customerpresent their vehicle to an authorized Hyundai Dealer of their choice, for inspection of this concern and determination of applicable warranty coverage.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
The key fob is not covered under any Hyundai warranty. It...
is an optional item that can be included at the time the vehicle is sold. Hyundai Motor America is not responsible for covering the cost of misplaced or damaged key fobs. The customer can visit any authorized Hyundai dealership to replace the lost key fob. At this time, no goodwill assistance will be provided.
Hyundai Motor America has reviewed Customer Complaint # [redacted], and would be happy to assist this customer with Blue Link registration. A representative has contacted the customer directly to request additional documentation needed.
Thank you for the opportunity to respond to this...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not gotten any emails from Hyundai to date. I will be watching for one daily.
Regards,
[redacted]
Re: 2014, Hyundai [redacted] (YF), VIN [redacted] Dear Ms. [redacted]: Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your...
contact. You have indicated that you would like your vehicle 2014, Hyundai [redacted] payment reimbursed however under Wisconsin Lemon Law. In order to investigate your claims, we have reviewed your repair history and investigated your claim in detail. Based on that evaluation, we do not believe that the history warrants reimbursement under the Wisconsin Lemon Law. Sincerely, //AD//[redacted]Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This still doesn’t resolve my complaint of the false advertising. They are trying to sweep this complaint under the rug, but the fact remains that until they change the wording on their website where you purchase and renew your subscription, it remains false advertising. They need to specify that you aren’t paying for two years, but you are paying for 21 months. THAT is my whole complaint and no one seems to understand that it is false advertising. If you pay for two years, you get 24 months, NOT 21. Change the wording on the website and it will be fixed!!
Regards,
[redacted]
In response to Mr. [redacted]'s complaint # [redacted]: Mr. [redacted], A website has been established for the submission of claims for mileage reimbursement.Please visit https://www.hyundaimpgclasssettlement.com to determine your eligibility and to submit a reimbursement application. If you are...
still not sure whether you are included in this class, you can ask for free help. You can check whether you are included in the Online Claim Submission portion of this website. You can also call 877-277-0012 and ask whether your vehicle is included in the Settlement. Whether you use this website or call the toll-free number, you will need to have your Vehicle Identification Number (VIN) ready. The VIN is located on a small placard on the top of the dashboard and is visible through the driver’s side corner of the windshield. It also appears on your vehicle registration card and probably appears on your vehicle insurance card. (Your VIN should have 17 characters, a combination of both letters and numbers.)Please contact our toll free number with your VIN for further assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai recommends the Customer bring the vehicle to a Hyundai dealership to have all concerns inspected. A representative will follow up with the customer to help arrange a service appointment.Hyundai Motor America
Hyundai Motor America has reviewed Customer Complaint #[redacted]. A representative has contacted this customer directly. In the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer a Vehicle Service Contract. The representative will work with the customer directly to fulfill that goodwill offer.Thank you for the opportunity to respond to this claim. Hyundai Motor America, Consumer Affairs
In the interest of goodwill and customer satisfaction, Hyundai Motor America would be happy to reimburse the customer in the amount of $84.02, for the replacement door handle.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
I was just offered a $50 promo card from Hyundai in response to my complaint of not receiving reimbursement in the above-mentioned case. I agreed to this settlement & was advised to allow 4-6 weeks for delivery.Thank you for your assistance as I'm sure I would not have received any...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. and Mrs. [redacted], and Mr. [redacted] - SDRevdex.com,Hyundai Motor America always intended to honor the offer of rental reimbursement. In early November, our representative repeatedly called and emailed Mr. [redacted] and received no response.However, the check request for the full amount of 855.73 has been...
now been submitted and Mr. [redacted] can expect his reimbursement check in about 14 days.If any of you have any questions, feel free to contact me directly at (714)965-3119.Thank you for the opportunity to address our customer's concerns relating to their Hyundai experience. Customer satisfaction is highly valued by us.Sincerely,[redacted]Customer Satisfaction SpecialistHyundai Motor America
Re: Complaint #[redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: -Hyundai Motor America greatly appreciates this customer’s loyalty, and is happy to hear that he enjoys his vehicles. In the interest of goodwill and customer...
satisfaction, Hyundai would be happy to cover this customer’s door handle repair. Should the customer accept this offer, an HMA representative will contact him directly to arrange.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
December 7 ,2015 Revdex.com Serving San Diego4747 View ridge Ave #200San Diego CA 92123858-496-2131Case# [redacted]
Mr. [redacted], Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding warranty coverage for your 2015 Hyundai Sonata. We appreciate the...
opportunity to hear from our customers, but regret the circumstances that prompted your contact to the Revdex.com.
In order to investigate this [redacted]er, we have reviewed your vehicles service history and investigated your claim in detail. Based on that evaluation we know that Pohanka Hyundai has attempted on several occasions to duplicate your complaint with the TPS system as well as the complaint of your vehicle shutting down. In all instances the dealership has been unable to duplicate either problem and can find no evidence of its occurrence. There have been no codes stored to verify a manufacture’s defect in materials and, or workmanship. The dealership is unable to make a repair without verifying a problem and at this time your Sonata is operating as designed.
Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs. Thank you,
Hyundai Motor America Consumer Affairs
[redacted]
[redacted] Re: 2012 [redacted] Hybrid, VIN [redacted] Dear Mr. [redacted], According to your most recent claim with the Revdex.com, you have indicated that you would like your vehicle...
2012 [redacted] Hybrid repurchased. In order to investigate your claims, we have reviewed your repair history and your claim in detail. Based on that evaluation, HMA believes your vehicle does not qualify for a repurchase. There have not been an excessive number of failed repair attempts or days out of service for any one (1) alleged manufacturer defect. To our knowledge the vehicle is currently operating as designed. As well, MPG is influenced by driving habits, road conditions, traffic, etc. and is not a “warrantable defect.” [redacted] will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties. Future possible concerns are not within the jurisdiction of the lemon law guidelines as we understand them. There must be a non-conformity which not repaired or resolved and it must also be a substantial impairment to the use/value/safety in order for an owner to file a claim under the guidelines of the state lemon law. The guidelines address issues that have occurred, not issue that may possibly happen. The future is unknown and not relevant to this proceeding. Therefore, by definition, there can be no unresolved warranty concern and there is no substantial impairment for a non-conformity which “may occur in the future” but does not exist. Nevertheless, in the interest of goodwill and as a gesture of customer satisfaction we remain willing to schedule an appointment at a [redacted] dealer. Please see the attached correspondence. Thank you. ...⇄ Sincerely, ...⇄ //CV// ...⇄ [redacted] ...⇄ Customer Service Specialist
Arrangements were made for the vehicle to be towed into Racine Hyundai. The vehicle will be inspected the week of July 5th. At that time all the facts will be reviewed and a decision made on a plan for a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
IF.....the Gift Card arrives here, this week, I will contact the Revdex.com & inform them, that this issue is resolved.However......5 days later, I STILL do not have the Gift Card, (as promised) and since they apparently have a hard timebeing honest, I am NOT expecting to receive the Gift Card, this week, at all. We shall see. The ball is in their court.[redacted]
Re: Complaint #[redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: -Hyundai Motor America regrets that it has not met this customer’s expectations for their vehicle. The New Vehicle Limited Warranty and the Powertrain Limited Warranty...
are designed to offer coverage of defects in material or workmanship under normal use and maintenance. Warranty service is provided by an authorized Hyundai Dealer, without charge for parts or labor.After reviewing this customer’s service history, HMA does not show that this customer has visited an authorized Hyundai Dealer since May of 2014. HMA recommends that this customerpresent their vehicle to an authorized Hyundai Dealer of their choice, for inspection of this concern and determination of applicable warranty coverage.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
The key fob is not covered under any Hyundai warranty. It...
is an optional item that can be included at the time the vehicle is sold. Hyundai Motor America is not responsible for covering the cost of misplaced or damaged key fobs. The customer can visit any authorized Hyundai dealership to replace the lost key fob. At this time, no goodwill assistance will be provided.
Hyundai Motor America has reviewed Customer Complaint # [redacted], and would be happy to assist this customer with Blue Link registration. A representative has contacted the customer directly to request additional documentation needed.
Thank you for the opportunity to respond to this...
claim.
Hyundai Motor America
Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not gotten any emails from Hyundai to date. I will be watching for one daily.
Regards,
[redacted]
Re: 2014, Hyundai [redacted] (YF), VIN [redacted] Dear Ms. [redacted]: Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your...
contact. You have indicated that you would like your vehicle 2014, Hyundai [redacted] payment reimbursed however under Wisconsin Lemon Law. In order to investigate your claims, we have reviewed your repair history and investigated your claim in detail. Based on that evaluation, we do not believe that the history warrants reimbursement under the Wisconsin Lemon Law. Sincerely, //AD//[redacted]Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This still doesn’t resolve my complaint of the false advertising. They are trying to sweep this complaint under the rug, but the fact remains that until they change the wording on their website where you purchase and renew your subscription, it remains false advertising. They need to specify that you aren’t paying for two years, but you are paying for 21 months. THAT is my whole complaint and no one seems to understand that it is false advertising. If you pay for two years, you get 24 months, NOT 21. Change the wording on the website and it will be fixed!!
Regards,
[redacted]
In response to Mr. [redacted]'s complaint # [redacted]: Mr. [redacted], A website has been established for the submission of claims for mileage reimbursement.Please visit https://www.hyundaimpgclasssettlement.com to determine your eligibility and to submit a reimbursement application. If you are...
still not sure whether you are included in this class, you can ask for free help. You can check whether you are included in the Online Claim Submission portion of this website. You can also call 877-277-0012 and ask whether your vehicle is included in the Settlement. Whether you use this website or call the toll-free number, you will need to have your Vehicle Identification Number (VIN) ready. The VIN is located on a small placard on the top of the dashboard and is visible through the driver’s side corner of the windshield. It also appears on your vehicle registration card and probably appears on your vehicle insurance card. (Your VIN should have 17 characters, a combination of both letters and numbers.)Please contact our toll free number with your VIN for further assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai recommends the Customer bring the vehicle to a Hyundai dealership to have all concerns inspected. A representative will follow up with the customer to help arrange a service appointment.Hyundai Motor America
Hyundai Motor America has reviewed Customer Complaint #[redacted]. A representative has contacted this customer directly. In the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer a Vehicle Service Contract. The representative will work with the customer directly to fulfill that goodwill offer.Thank you for the opportunity to respond to this claim. Hyundai Motor America, Consumer Affairs
In the interest of goodwill and customer satisfaction, Hyundai Motor America would be happy to reimburse the customer in the amount of $84.02, for the replacement door handle.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
I was just offered a $50 promo card from Hyundai in response to my complaint of not receiving reimbursement in the above-mentioned case. I agreed to this settlement & was advised to allow 4-6 weeks for delivery.Thank you for your assistance as I'm sure I would not have received any...
satisfaction without it.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. and Mrs. [redacted], and Mr. [redacted] - SDRevdex.com,Hyundai Motor America always intended to honor the offer of rental reimbursement. In early November, our representative repeatedly called and emailed Mr. [redacted] and received no response.However, the check request for the full amount of 855.73 has been...
now been submitted and Mr. [redacted] can expect his reimbursement check in about 14 days.If any of you have any questions, feel free to contact me directly at (714)965-3119.Thank you for the opportunity to address our customer's concerns relating to their Hyundai experience. Customer satisfaction is highly valued by us.Sincerely,[redacted]Customer Satisfaction SpecialistHyundai Motor America
Re: Complaint #[redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: -Hyundai Motor America greatly appreciates this customer’s loyalty, and is happy to hear that he enjoys his vehicles. In the interest of goodwill and customer...
satisfaction, Hyundai would be happy to cover this customer’s door handle repair. Should the customer accept this offer, an HMA representative will contact him directly to arrange.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
December 7 ,2015 Revdex.com Serving San Diego4747 View ridge Ave #200San Diego CA 92123858-496-2131Case# [redacted]
Mr. [redacted], Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding warranty coverage for your 2015 Hyundai Sonata. We appreciate the...
opportunity to hear from our customers, but regret the circumstances that prompted your contact to the Revdex.com.
In order to investigate this [redacted]er, we have reviewed your vehicles service history and investigated your claim in detail. Based on that evaluation we know that Pohanka Hyundai has attempted on several occasions to duplicate your complaint with the TPS system as well as the complaint of your vehicle shutting down. In all instances the dealership has been unable to duplicate either problem and can find no evidence of its occurrence. There have been no codes stored to verify a manufacture’s defect in materials and, or workmanship. The dealership is unable to make a repair without verifying a problem and at this time your Sonata is operating as designed.
Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs. Thank you,
Hyundai Motor America Consumer Affairs
[redacted]
[redacted] Re: 2012 [redacted] Hybrid, VIN [redacted] Dear Mr. [redacted], According to your most recent claim with the Revdex.com, you have indicated that you would like your vehicle...
2012 [redacted] Hybrid repurchased. In order to investigate your claims, we have reviewed your repair history and your claim in detail. Based on that evaluation, HMA believes your vehicle does not qualify for a repurchase. There have not been an excessive number of failed repair attempts or days out of service for any one (1) alleged manufacturer defect. To our knowledge the vehicle is currently operating as designed. As well, MPG is influenced by driving habits, road conditions, traffic, etc. and is not a “warrantable defect.” [redacted] will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties. Future possible concerns are not within the jurisdiction of the lemon law guidelines as we understand them. There must be a non-conformity which not repaired or resolved and it must also be a substantial impairment to the use/value/safety in order for an owner to file a claim under the guidelines of the state lemon law. The guidelines address issues that have occurred, not issue that may possibly happen. The future is unknown and not relevant to this proceeding. Therefore, by definition, there can be no unresolved warranty concern and there is no substantial impairment for a non-conformity which “may occur in the future” but does not exist. Nevertheless, in the interest of goodwill and as a gesture of customer satisfaction we remain willing to schedule an appointment at a [redacted] dealer. Please see the attached correspondence. Thank you. ...⇄ Sincerely, ...⇄ //CV// ...⇄ [redacted] ...⇄ Customer Service Specialist
Arrangements were made for the vehicle to be towed into Racine Hyundai. The vehicle will be inspected the week of July 5th. At that time all the facts will be reviewed and a decision made on a plan for a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
IF.....the Gift Card arrives here, this week, I will contact the Revdex.com & inform them, that this issue is resolved.However......5 days later, I STILL do not have the Gift Card, (as promised) and since they apparently have a hard timebeing honest, I am NOT expecting to receive the Gift Card, this week, at all. We shall see. The ball is in their court.[redacted]