Hyundai Motor America has reviewed your case in detail. In consideration of the times your vehicle had been down for service we made you an offer of goodwill. We require a signed release when accepting the goodwill offer. Hyundai Motor America declines to repurchase your vehicle. Tell us why here...
We apologize for the current circumstances and any confusion regarding the separate warranty coverage of specific components on the 2006 Accent. However, this vehicle is currently outside of the applicable warranty for the timing belt by both time and miles.Again, it is the customer’s responsibility to ensure proper maintenance procedures are performed and to review any repair orders for services completed. Furthermore, the lack of proper maintenance has resulted in further damage to the engine and valves causing them to be stuck in the open position. See attached photos.Unfortunately, we will not be offering any repair assistance at this time.
HMA has reviewed the customer's request for repair of his vehicle's engine. The customer has been denied repair of engine based on inspection of the vehicle. HMA is declining to provide warranty assistance due to the evidence of failure being aftermarket radiator, cooling fan resistor bypassed....
the failure does not appear to be caused by a manufacture's defect. concern is not caused by the Recall, Vehicle is outside of the warranty for 2nd owner and has a Salvaged Title.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. What do I need to do to resolve this matter? I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:Though it isn't your responsibility whether I had car rentals included in my policy, it would have been bearable to pay and manage them had the original ETA of arrival at July 21st(a month after they were ordered) was fulfilled. But as it stands, it stretched to September 28th, more than 2 months after. Honestly, if we had known that there were no spare parts for this model, we would've picked another one because accidents happen and we wouldn't take the risk. That's also the reason why we get insurance AND extra warranties.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response does not resolve my complaint. It does not help me get out of this car remains a severe safety concern for me, my children and the public. It's a true shame that this company does not value human life and allow their customer and others to be at risk.
Regards,
[redacted]
Good Morning,In order to best analyze the customer's concern, Hyundai Motor America requests that the customer provide all finance, buyer's documents, any other receipts, and current registration for their vehicle. This documentation will allow HMA to properly evaluate this concern.Thank...
Dear Revdex.com of San Diego, [redacted]This letter was also emailed to the customer.I have called the customer and left a message to call back.I have made a contact with Blue Link department and an agent will contact the customer today.The agent will resolve all the issues with...
the customer. If you have any questions, please contact me. Best Regards, [redacted]Customer Service Specialists Tel) 714.965.3443 Fax) 714.965.5031[redacted] [redacted]
Hyundai Motor America
Dear Mr. [redacted], Thank you for contacting Hyundai Motor America. We are sorry to learn of your experience with your new 2016 Hyundai Tucson. We understand you are requesting to have your vehicle repurchased. Please advise us of your Vehicle Identification Number (VIN) as soon as possible. It is the...
17-digit alphanumeric identifier located on the bottom side of your windshield and inside your door jamb. I will ensure your case will be assigned to our regional analyst for review once we receive the VIN. We will do our best to provide assistance. We look forward to hearing from you soon and apologize again for your experience. Thank you. [redacted]Hyundai Motor America
by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ The stated response from Hyundai is not completely accurate. The car does have the installed equipment, however after purchase and upon calling Bluelink I learned that the equipment is DEACTIVATED and useless. This deactivation requires the purchase of new equipment from Hyundai in the amount of $500 plus taxes and fees to utilize the feature. I bought the car based on the price and this feature. Had I known it was not accessible I could've purchased another make, model, or year with active services. Hyundai points to Bluelink, Bluelink points to Hyundai or the dealership. No one is accepting accountability for baiting me on a useless product meanwhile I just want what I paid for!]
Regards,
[redacted]
Re: Complaint #[redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and will address the customer’s three concerns individually.Rear Rotors: On August 13, 2015, the customer presented the vehicle to Plaza Hyundai. A technician inspected the vehicle, and noted front and rear brake...
linings were below specification, and that the rear rotors were warped. Replacement of worn brake pads/lining is considered a customer maintenance item, and is not covered under the New Vehicle Limited Warranty. Similarly, damage to rotors caused by brake pad wear is also not covered under the New Vehicle Limited Warranty. -Steering Column Panel Scratched: The customer notes in his statement that the panel was scratched during a dealer service visit. Hyundai encourages the customer to address this concern directly with the servicing dealer.Right Headlight Lens Cracked: Physical damage to headlamps due to accidents or road hazards is not covered under the New Vehicle Limited Warranty.Hyundai Motor America regrets that this customer is unsatisfied, however we must emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influences. In the interest of goodwill and customer satisfaction, we would be pleased to offer this customer a $200 service coupon, valid for use at any Hyundai - authorized dealer. If the customer chooses to accept this offer, the coupon will be mailed to the customer within 4 to 6 weeks.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a refund minus 1 month of service. I expect a full refund which means I am due approximately $30.00 back to my card. I was not informed of any packages and enrolled in everything which is not what I ever wanted. Please issue the additional refund so this complaint can be resolved.
Regards,
[redacted]
Dear Mr. [redacted], Thank you for contacting Hyundai Motor America (HMA) regarding your concern with your 2015 Hyundai Santa Fe. We have reviewed the decision from our Prior Authorization (PA) department, as well as your vehicle's repair history. Our records do not indicate that regular oil changes or...
maintenance have been performed on your vehicle. If you would like us to revaluate your claim, we would need you to provide sufficient documentation of you maintenance records. Once provided, HMA will gladly revisit your request. Sincerely, [redacted]Supervisor, Customer Service Specialist
Good morning, Regarding case# [redacted] we have reviewed the customer complaint. Please see the attached response. The dealership did address the customer concerns and replaced parts under warranty. Additionally the dealership advised the customer that the after-market high performance tires may generate road noise and suggested he replace them. The dealership was unable to duplicate any other concern and the vehicle is operating as designed. They remain available to address additional concerns. Please let me know if you need anything else for this case. thank you,[redacted]Customer Service SpecialistsTel: [redacted]
March 9, 2015Revdex.com Serving San Diego4747 Viewridge Ave #200San Diego CA 92123858-496-2131Case# [redacted]Hyundai Motor America has prepared the following as our response to Claim [redacted]The vehicle seats were previously inspected by an authorized Hyundai dealer. There was noevidence of a manufacturer...
defect that warranted a repair. Enclosed please find a copy ofthe section of the Owner's Handbook detailing What is Not Covered; cleaning and polishing,normal deterioration or wear of any part, slight irregularities not recognized as affectingquality or function.Hyundai will continue to address any confirmed manufacturer's defects in the future andhonor the terms of all applicable warranties.Thank you for allowing us to respond to this matter.Consumer AffairsHyundai Motor America
You have indicated that you would like reimbursement of $739.44 for tires that you had to replace due to corrosion in your vehicle that affected the bolts, the alignment and in our possession, including the warranty history,the repair history, and communications with you, the customer, and we do not believe that Hyundai Motor America should cover this expense.In particular, the vehicle was inspected on January 11, 2017 and was diagnoscd with corroded bolls. rl'hcrcrorc, it was thc conclusion of thc tcchnician that an alignment could not be performed. However, on February 9, about a month later, your vehicle was inspected al difli:rent dealership a Iüel pump concern. The vehicle was repaired. You wcee also shown that there is no corrosion on the central bolts and an alignment could be easily perfo_nned on your vehicle. Since that dealership did not have the machine to perlOrm Lhe alignment ror you, you took your vchiclc to thc first dcalccsh_ip, on February 14, 2017, where you leceived a free alignment for your vehicle. Because the side bolts were the ones that were corroded, the dealership also replaced the rear arm assembly al no cost to you, as goodwill and in the interest of customer satisfaction. Additionally, you receive rental vehicle at no cost to you.Based on this information, we decline your request to have Hyundai Motor America cover your expenses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai Motor America has reviewed your case in detail. In consideration of the times your vehicle had been down for service we made you an offer of goodwill. We require a signed release when accepting the goodwill offer. Hyundai Motor America declines to repurchase your vehicle. Tell us why here...
HMA has contacted the customer directly and is working together to resolve customer's concern. Thank you
Attached you will find a copy of the response sent to the customer. Thank you
We apologize for the current circumstances and any confusion regarding the separate warranty coverage of specific components on the 2006 Accent. However, this vehicle is currently outside of the applicable warranty for the timing belt by both time and miles.Again, it is the customer’s responsibility to ensure proper maintenance procedures are performed and to review any repair orders for services completed. Furthermore, the lack of proper maintenance has resulted in further damage to the engine and valves causing them to be stuck in the open position. See attached photos.Unfortunately, we will not be offering any repair assistance at this time.
HMA has reviewed the customer's request for repair of his vehicle's engine. The customer has been denied repair of engine based on inspection of the vehicle. HMA is declining to provide warranty assistance due to the evidence of failure being aftermarket radiator, cooling fan resistor bypassed....
the failure does not appear to be caused by a manufacture's defect. concern is not caused by the Recall, Vehicle is outside of the warranty for 2nd owner and has a Salvaged Title.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. What do I need to do to resolve this matter? I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:Though it isn't your responsibility whether I had car rentals included in my policy, it would have been bearable to pay and manage them had the original ETA of arrival at July 21st(a month after they were ordered) was fulfilled. But as it stands, it stretched to September 28th, more than 2 months after. Honestly, if we had known that there were no spare parts for this model, we would've picked another one because accidents happen and we wouldn't take the risk. That's also the reason why we get insurance AND extra warranties.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Enclosed is the response to Complaint #[redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response does not resolve my complaint. It does not help me get out of this car remains a severe safety concern for me, my children and the public. It's a true shame that this company does not value human life and allow their customer and others to be at risk.
Regards,
[redacted]
Good Morning,In order to best analyze the customer's concern, Hyundai Motor America requests that the customer provide all finance, buyer's documents, any other receipts, and current registration for their vehicle. This documentation will allow HMA to properly evaluate this concern.Thank...
you!Consumer AffairsHyundai Motor America
Dear Revdex.com of San Diego, [redacted]This letter was also emailed to the customer.I have called the customer and left a message to call back.I have made a contact with Blue Link department and an agent will contact the customer today.The agent will resolve all the issues with...
the customer. If you have any questions, please contact me. Best Regards, [redacted]Customer Service Specialists Tel) 714.965.3443 Fax) 714.965.5031[redacted] [redacted]
Hyundai Motor America
Dear Mr. [redacted], Thank you for contacting Hyundai Motor America. We are sorry to learn of your experience with your new 2016 Hyundai Tucson. We understand you are requesting to have your vehicle repurchased. Please advise us of your Vehicle Identification Number (VIN) as soon as possible. It is the...
17-digit alphanumeric identifier located on the bottom side of your windshield and inside your door jamb. I will ensure your case will be assigned to our regional analyst for review once we receive the VIN. We will do our best to provide assistance. We look forward to hearing from you soon and apologize again for your experience. Thank you. [redacted]Hyundai Motor America
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ The stated response from Hyundai is not completely accurate. The car does have the installed equipment, however after purchase and upon calling Bluelink I learned that the equipment is DEACTIVATED and useless. This deactivation requires the purchase of new equipment from Hyundai in the amount of $500 plus taxes and fees to utilize the feature. I bought the car based on the price and this feature. Had I known it was not accessible I could've purchased another make, model, or year with active services. Hyundai points to Bluelink, Bluelink points to Hyundai or the dealership. No one is accepting accountability for baiting me on a useless product meanwhile I just want what I paid for!]
Regards,
[redacted]
Re: Complaint #[redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and will address the customer’s three concerns individually.Rear Rotors: On August 13, 2015, the customer presented the vehicle to Plaza Hyundai. A technician inspected the vehicle, and noted front and rear brake...
linings were below specification, and that the rear rotors were warped. Replacement of worn brake pads/lining is considered a customer maintenance item, and is not covered under the New Vehicle Limited Warranty. Similarly, damage to rotors caused by brake pad wear is also not covered under the New Vehicle Limited Warranty. -Steering Column Panel Scratched: The customer notes in his statement that the panel was scratched during a dealer service visit. Hyundai encourages the customer to address this concern directly with the servicing dealer.Right Headlight Lens Cracked: Physical damage to headlamps due to accidents or road hazards is not covered under the New Vehicle Limited Warranty.Hyundai Motor America regrets that this customer is unsatisfied, however we must emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influences. In the interest of goodwill and customer satisfaction, we would be pleased to offer this customer a $200 service coupon, valid for use at any Hyundai - authorized dealer. If the customer chooses to accept this offer, the coupon will be mailed to the customer within 4 to 6 weeks.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a refund minus 1 month of service. I expect a full refund which means I am due approximately $30.00 back to my card. I was not informed of any packages and enrolled in everything which is not what I ever wanted. Please issue the additional refund so this complaint can be resolved.
Regards,
[redacted]
Dear Mr. [redacted], Thank you for contacting Hyundai Motor America (HMA) regarding your concern with your 2015 Hyundai Santa Fe. We have reviewed the decision from our Prior Authorization (PA) department, as well as your vehicle's repair history. Our records do not indicate that regular oil changes or...
maintenance have been performed on your vehicle. If you would like us to revaluate your claim, we would need you to provide sufficient documentation of you maintenance records. Once provided, HMA will gladly revisit your request. Sincerely, [redacted]Supervisor, Customer Service Specialist
Good morning, Regarding case# [redacted] we have reviewed the customer complaint. Please see the attached response. The dealership did address the customer concerns and replaced parts under warranty. Additionally the dealership advised the customer that the after-market high performance tires may generate road noise and suggested he replace them. The dealership was unable to duplicate any other concern and the vehicle is operating as designed. They remain available to address additional concerns. Please let me know if you need anything else for this case. thank you,[redacted]Customer Service SpecialistsTel: [redacted]
March 9, 2015Revdex.com Serving San Diego4747 Viewridge Ave #200San Diego CA 92123858-496-2131Case# [redacted]Hyundai Motor America has prepared the following as our response to Claim [redacted]The vehicle seats were previously inspected by an authorized Hyundai dealer. There was noevidence of a manufacturer...
defect that warranted a repair. Enclosed please find a copy ofthe section of the Owner's Handbook detailing What is Not Covered; cleaning and polishing,normal deterioration or wear of any part, slight irregularities not recognized as affectingquality or function.Hyundai will continue to address any confirmed manufacturer's defects in the future andhonor the terms of all applicable warranties.Thank you for allowing us to respond to this matter.Consumer AffairsHyundai Motor America
You have indicated that you would like reimbursement of $739.44 for tires that you had to replace due to corrosion in your vehicle that affected the bolts, the alignment and in our possession, including the warranty history,the repair history, and communications with you, the customer, and we do not believe that Hyundai Motor America should cover this expense.In particular, the vehicle was inspected on January 11, 2017 and was diagnoscd with corroded bolls. rl'hcrcrorc, it was thc conclusion of thc tcchnician that an alignment could not be performed. However, on February 9, about a month later, your vehicle was inspected al difli:rent dealership a Iüel pump concern. The vehicle was repaired. You wcee also shown that there is no corrosion on the central bolts and an alignment could be easily perfo_nned on your vehicle. Since that dealership did not have the machine to perlOrm Lhe alignment ror you, you took your vchiclc to thc first dcalccsh_ip, on February 14, 2017, where you leceived a free alignment for your vehicle. Because the side bolts were the ones that were corroded, the dealership also replaced the rear arm assembly al no cost to you, as goodwill and in the interest of customer satisfaction. Additionally, you receive rental vehicle at no cost to you.Based on this information, we decline your request to have Hyundai Motor America cover your expenses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]