Dear Mr. [redacted],As we have stated to you previously, the seat covers were replaced under warranty 9/12/2016. As of the last inspection of the vehicle's seats it has been confirmed by the dealership and Hyundai Motor America that the wear on the leather seats are due to normal wear and tear. We are not able to assist in the costs associated with replacing the seat covers in the vehicle. This is the final determination of Hyundai Motor America. If you would like to have the seats repaired please visit any authorized Hyundai dealership for further assistance.With respect,[redacted]Customer Service Specialist
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following information:...
1. Vehicle information, Year , Make, Model 2. VIN 3. Selling Dealer Information 4. Servicing Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you, [redacted] Customer Service Specialists T ([redacted] J[redacted]@hmausa.com www.hyundai.com Hyundai Motor America
Hyundai Motor America (HMA) has reviewed your response. Unfortunately, our position remains the same. Our final decision is to deny the claim based off evidence of improper maintenance. We thank you for allowing us to have the opportunity to respond to this matter.Thank you,Hyundai Motor America
Customer has been advised that after further review, assistance with repair is denied due to lack of maintenance on the vehicle.. PA denied the request due to lack of oil in the engine plus there were large gaps in miles where the engine didn’t have maintenance completed at a dealership.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a customer I do not accept that after 65K miles engine is not functional, miles over warranty are only 5k but that is no reason for engine total failure , even after warranty expiration lifespan on this product is expected to by higher according to national averages considering the high cost of a vehicle-Some service campaigns have been released for this particular vehicle demonstrating that unexpected damage may occur due to parts unexpected failure or external factors beyond Hyundai control to quality (see attached) I hereby request Hyundai Motor corporation to thoroughly check for defective components and do a proper assessment on this vehicle and help minimize the loss and/or provide some assistance with repairs/ replacement, decision is being made without having in consideration possible damage causes.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am closing this complaint, but, I wish it to be noted that this appears to be a resolution supplied by the dealership, and NOT by Hyundai corporate. This issue should have been resolved by corporate, and the dealership should not have had to incur the costs of vehicle replacement. I remain extremely disappointed with Hyundai corporate and their response to this issue. At this point, I would hope that corporate would still offer the originally offered oil change program, given the hassle that I've been through and considering it was the dealership who ultimately resolved the issue, and not Hyundai corporate.
Regards,
[redacted]
Manufacturer response to case # [redacted]To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s claim in detail.After further research with Blue Link, we have confirmed that the 3 years...
of Assurance Package was a special promotion that ended on July 17, 2014. As the vehicle was originally purchased after July 17, 2014, the subsequent owner would receive the remainder of the 1 year Assurance trial since the date of first use.Unfortunately, we are not able to alter the promotion rules. As a gesture of goodwill, we would like to offer a $100 gift card for customer satisfaction.Western Region Consumer Affairs
Response attachedIn response for request for clarification regarding Hyundai Motor America’s denial of the
customer’s claim we have reconsidered the previous denial and agree to reimburse the
customer as outlined in detail below.
After further research, we were able to identify a $75.00 charge at HTI for an ECU
Reflash Software purchase made back on November 30, 2016 by [redacted].
While HTI provides the re-flash software for Hyundai vehicles for Do It Yourself and
Independent Repair Facility customers, there are no promises given that the software will
“resolve” any particular issue and the user must utilize “compatible” hardware in order for
this process to be successful. That being said, we regularly reimburse those
encountering any difficulties without question if they utilize the feedback button on the site
where the update was ordered, to indicate they’ve encountered issues. To the best of
our knowledge the feedback button was never used to make a request for a refund or
assistance at HTI.
As a goodwill gesture, the original charge has been located and a credit was issued and
should appear on Mr. [redacted]’s statement in a few days.
If you have any further questions, please let me know.
Sincerely,
[redacted]
South Central Region
Customer Connect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Monday, December 15, 2014
[redacted]
Executive Vice President
Customer Satisfaction
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850
Dear Mr. [redacted],
“As a
slogan that summarizes the Company’s entire social contribution philosophy,
“Moving the World Together” expresses Hyundai Motor Company’s desire to make
changes for the better together with its neighbors through love and actions.
“Moving” represents the desire for continuous change and development, “World”
represents the hopes and dreams of the world, and “Together” represents the
harmonious partnership with society.” This part of the corporate social responsibility
statement that Hyundai has adopted and it is visionary. Unfortunately, my experience
has been anything but visionary and lacking love and real actions.
It seems
as though whenever I have had issues, and they have been major, Hyundai does
everything to avoid their moral values, corporate vision and business ethics. I
have sadly seen firsthand the lengths that some of your employees will go to
hide the truth and deny me of my rights. The fact that my rights are denied is
a horrible realization. I have tried twice to use the auto Revdex.com line to settle
some major issues and yet it seems not to work as planned. I am currently
fighting to get my vehicle fixed, once again, thwarted by the lack of ethics by
some of your employees. It is embarrassing to have to defend myself in a public
forum, such as the Revdex.com, and made to come out a liar especially, when I have
been so clear and concise.
“We
promote a customer-driven corporate culture by providing the best quality and
impeccable service with all of our efforts aimed at satisfying our customers.”
It is this service that was denied me and now I am forced, by all of your
agents, to accept that your culture is nothing but a sham. It sounds great but
it is not accepted nor embraced by your employees. From the person who responds
to the Revdex.com, to [redacted] the case worker, [redacted] the case worker and [redacted] the
manager of the service department at Hyundai Palm Springs. I took my car in on
October 31, 2014 and a week later [redacted] said that he was waiting for Hyundai
to call him and I have not heard back from him yet. [redacted] told me that it was
[redacted] who did not want to do the repairs and that Hyundai supports his
decision. [redacted] told me that he would escalate my concerns and I specifically asked
for a regional supervisor to call me, has not happened. The person responding
to the Revdex.com is misstating your corporate philosophy and has no issues with
trying to discredit my name to the Revdex.com. He went as far to say that my complaint
was about two separate parts of the vehicle but failed to mention that they are
both part of the powertrain! This is truly unethical.
Hyundai
Assurance Car Care “An ounce of prevention is worth a pound of cure. That's why
our experienced technicians complete an inspection of your vehicle and report
their findings to you at no charge, every time you make a service visit.” I
have been told that my vehicle has no record of maintenance although the same
person said that I spent $200 and not $400 on my belt replacements. In addition
to the multi-point inspections my Hyundai was up for a 48 month timing belt
replacement and it was not done. My transmission was changed at 35,000 miles
and according to [redacted] and [redacted] it should have been replaced at 37,000 but
it was too soon when my transmission was exchanged. Apparently, it was not done
when I took it in at the 48 month period either.
I apologize
for reaching out to you with bad news but it is apparent to me that I have no
agency within Hyundai and that my lack of social capital will prove to be the
end of me in many different ways. I have been without a vehicle since October
31st and am told that it is my entire fault. The irony is that I am
looking for a new vehicle but this experience has driven me away from being a
lifetime client, so much for due diligence. I hope that reaching out to you can
mend this relationship and that I can at least have my vehicle back or that
some changes may be made to make sure that your corporate culture is truly embraced
by all of your employees.
The customer would need to contact the dealership for further assistance in this matter. Hyundai Motor America will not be providing further assistance as the campaign/recall items have been addressed and repaired under the required terms of the campaign/recall. The turbocharger replacement was provided as a goodwill gesture and not part of the campaign repair. As the vehicle exceeds the 100,000 mile warranty, all repairs would have to be authorized by the customer and would not be covered under warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The...
vendor representative emailed me the proposed solution. I will subscribe and they promise me to reimburse by check.Original email content:Hi [redacted], I’m glad we made contact. As discussed I want to reimburse you for one full year of blue link services. Once you sign up for the packages you choose, all 3 packages if you want, we will reimburse you. Please just send me the bill, the vehicle registration copy and I will issue a check back. If you have a problem enrolling over the weekend, let me know and I will make arrangements to get us assistance. Enjoy back to school shopping! Have a Great Weekend! Thank You,[redacted]Regional Consumer Affairs Analyst Hyundai Motor America - Southern Region3025 Chastain Meadows Parkway, Suite 100Marietta, GA 30066Phone: [redacted] Fax: [redacted]E-mail:[redacted] ----------------------------The information in this email and any attachments are for the sole use of the intended recipient and may contain privileged and confidential information. If you are not the intended recipient, any use, disclosure, copying or distribution of this message or attachment is strictly prohibited. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. If you believe that you have received this email in error, please contact the sender immediately and delete the email and all of its attachments.----------------------------
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
rear rotors.....the technician who inspected brakes on my car marked linings size as 3mm for rear and front brakes.according to specs it is in yellow zone-may require future attention.in this case no damage to rotors could be done by brake pads unless brake system failure..the inspection sheet is available upon request.and the problem started around 15000 mi.brought to dealership when noise became more noticeable. ...................................................scratched panel-panel between front seats- not steering column panel as you indicated.numerous calls and visits to dealerships did not solve problem.call printouts/phone number/are available ...................................................right headlight lens -there is no physical evidence of road hazard or accident.more likely it is lens/glass stress..photoes are available..........................................................................⇄ if you give best car warranty -proof it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai USA does not willing solve any dispute over their national advertisement. Would like to demand higher level response instead of customer service.
Regards,
[redacted]
It is unfortunate the circumstances that prompted this complaint with your office. The customer should refer to the website Hyundai Motor America has established for cases like this. The website is www.hyundaiusa.com/TXX4We appreciate the opportunity to respond and...
Re: Complaint # [redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueIink services. Hyundai Bluelink does have a variety of package options, which are...
detailed in the enclosed document. In order to activate the Remote package, the customer must also activate the Connected Care package. A one year subscription of both Connected Care andRemote is $198.00.In the interest of goodwill and customer satisfaction, Hyundai will make a one-time offer to reimburse the customer in the amount of $99.00 for the cost of the Connected Care package, should the customer choose to activate the Connected Care/Remote subscription.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: 2016 Hyundai [redacted] 1.6 (TL), VIN [redacted] Dear Mr. [redacted]: Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. You have indicated that you would like your vehicle 2016 Hyundai [redacted] reviewed under the Illinois Lemon Law. In order to investigate your claims, we have reviewed your repair history and investigated your claim in detail. Based on that evaluation, we do not believe that the history warrants a transmission replacement under the Illinois Lemon Law. In every service attempt you have made to have your hesitation complaint addressed the dealership could not duplicate your concerns and therefore we cannot offer a replacement at this time. The vehicle operates as designed. ...⇄ Sincerely, ...⇄ //AD// ...⇄ ...⇄ ...⇄ Customer Service Specialist
This has nothing to do with the repurchase of a vehicle under the California lemon law. It has to do with fraud committed by an authorized Hyundai...
dealership. The vehicle was purchased in the Dominican Republic. I am attaching an email from a service manager in which he admits they committed the fraud that is alleged. The fraud committed was that I had work performed on my vehicle which was not authorized and when I requested the work be in-done, the manager threatened me with revoking my warranty. I have not received a refund of the unauthorized work, which is what I am requesting.
Hi, dear Revdex.com representative, This morning the company has provided me a satisfactory solution and I have accepted it. Please close this complaint for me. Thank you so much for your help![redacted]
Dear Mr. [redacted],As we have stated to you previously, the seat covers were replaced under warranty 9/12/2016. As of the last inspection of the vehicle's seats it has been confirmed by the dealership and Hyundai Motor America that the wear on the leather seats are due to normal wear and tear. We are not able to assist in the costs associated with replacing the seat covers in the vehicle. This is the final determination of Hyundai Motor America. If you would like to have the seats repaired please visit any authorized Hyundai dealership for further assistance.With respect,[redacted]Customer Service Specialist
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following information:...
1. Vehicle information, Year , Make, Model 2. VIN 3. Selling Dealer Information 4. Servicing Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you, [redacted] Customer Service Specialists T ([redacted] J[redacted]@hmausa.com www.hyundai.com Hyundai Motor America
Hyundai Motor America (HMA) has reviewed your response. Unfortunately, our position remains the same. Our final decision is to deny the claim based off evidence of improper maintenance. We thank you for allowing us to have the opportunity to respond to this matter.Thank you,Hyundai Motor America
Customer has been advised that after further review, assistance with repair is denied due to lack of maintenance on the vehicle.. PA denied the request due to lack of oil in the engine plus there were large gaps in miles where the engine didn’t have maintenance completed at a dealership.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a customer I do not accept that after 65K miles engine is not functional, miles over warranty are only 5k but that is no reason for engine total failure , even after warranty expiration lifespan on this product is expected to by higher according to national averages considering the high cost of a vehicle-Some service campaigns have been released for this particular vehicle demonstrating that unexpected damage may occur due to parts unexpected failure or external factors beyond Hyundai control to quality (see attached) I hereby request Hyundai Motor corporation to thoroughly check for defective components and do a proper assessment on this vehicle and help minimize the loss and/or provide some assistance with repairs/ replacement, decision is being made without having in consideration possible damage causes.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am closing this complaint, but, I wish it to be noted that this appears to be a resolution supplied by the dealership, and NOT by Hyundai corporate. This issue should have been resolved by corporate, and the dealership should not have had to incur the costs of vehicle replacement. I remain extremely disappointed with Hyundai corporate and their response to this issue. At this point, I would hope that corporate would still offer the originally offered oil change program, given the hassle that I've been through and considering it was the dealership who ultimately resolved the issue, and not Hyundai corporate.
Regards,
[redacted]
Manufacturer response to case # [redacted]To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s claim in detail.After further research with Blue Link, we have confirmed that the 3 years...
of Assurance Package was a special promotion that ended on July 17, 2014. As the vehicle was originally purchased after July 17, 2014, the subsequent owner would receive the remainder of the 1 year Assurance trial since the date of first use.Unfortunately, we are not able to alter the promotion rules. As a gesture of goodwill, we would like to offer a $100 gift card for customer satisfaction.Western Region Consumer Affairs
Response attachedIn response for request for clarification regarding Hyundai Motor America’s denial of the
customer’s claim we have reconsidered the previous denial and agree to reimburse the
customer as outlined in detail below.
After further research, we were able to identify a $75.00 charge at HTI for an ECU
Reflash Software purchase made back on November 30, 2016 by [redacted].
While HTI provides the re-flash software for Hyundai vehicles for Do It Yourself and
Independent Repair Facility customers, there are no promises given that the software will
“resolve” any particular issue and the user must utilize “compatible” hardware in order for
this process to be successful. That being said, we regularly reimburse those
encountering any difficulties without question if they utilize the feedback button on the site
where the update was ordered, to indicate they’ve encountered issues. To the best of
our knowledge the feedback button was never used to make a request for a refund or
assistance at HTI.
As a goodwill gesture, the original charge has been located and a credit was issued and
should appear on Mr. [redacted]’s statement in a few days.
If you have any further questions, please let me know.
Sincerely,
[redacted]
South Central Region
Customer Connect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Monday, December 15, 2014
[redacted]
Executive Vice President
Customer Satisfaction
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850
Dear Mr. [redacted],
“As a
slogan that summarizes the Company’s entire social contribution philosophy,
“Moving the World Together” expresses Hyundai Motor Company’s desire to make
changes for the better together with its neighbors through love and actions.
“Moving” represents the desire for continuous change and development, “World”
represents the hopes and dreams of the world, and “Together” represents the
harmonious partnership with society.” This part of the corporate social responsibility
statement that Hyundai has adopted and it is visionary. Unfortunately, my experience
has been anything but visionary and lacking love and real actions.
It seems
as though whenever I have had issues, and they have been major, Hyundai does
everything to avoid their moral values, corporate vision and business ethics. I
have sadly seen firsthand the lengths that some of your employees will go to
hide the truth and deny me of my rights. The fact that my rights are denied is
a horrible realization. I have tried twice to use the auto Revdex.com line to settle
some major issues and yet it seems not to work as planned. I am currently
fighting to get my vehicle fixed, once again, thwarted by the lack of ethics by
some of your employees. It is embarrassing to have to defend myself in a public
forum, such as the Revdex.com, and made to come out a liar especially, when I have
been so clear and concise.
“We
promote a customer-driven corporate culture by providing the best quality and
impeccable service with all of our efforts aimed at satisfying our customers.”
It is this service that was denied me and now I am forced, by all of your
agents, to accept that your culture is nothing but a sham. It sounds great but
it is not accepted nor embraced by your employees. From the person who responds
to the Revdex.com, to [redacted] the case worker, [redacted] the case worker and [redacted] the
manager of the service department at Hyundai Palm Springs. I took my car in on
October 31, 2014 and a week later [redacted] said that he was waiting for Hyundai
to call him and I have not heard back from him yet. [redacted] told me that it was
[redacted] who did not want to do the repairs and that Hyundai supports his
decision. [redacted] told me that he would escalate my concerns and I specifically asked
for a regional supervisor to call me, has not happened. The person responding
to the Revdex.com is misstating your corporate philosophy and has no issues with
trying to discredit my name to the Revdex.com. He went as far to say that my complaint
was about two separate parts of the vehicle but failed to mention that they are
both part of the powertrain! This is truly unethical.
Hyundai
Assurance Car Care “An ounce of prevention is worth a pound of cure. That's why
our experienced technicians complete an inspection of your vehicle and report
their findings to you at no charge, every time you make a service visit.” I
have been told that my vehicle has no record of maintenance although the same
person said that I spent $200 and not $400 on my belt replacements. In addition
to the multi-point inspections my Hyundai was up for a 48 month timing belt
replacement and it was not done. My transmission was changed at 35,000 miles
and according to [redacted] and [redacted] it should have been replaced at 37,000 but
it was too soon when my transmission was exchanged. Apparently, it was not done
when I took it in at the 48 month period either.
I apologize
for reaching out to you with bad news but it is apparent to me that I have no
agency within Hyundai and that my lack of social capital will prove to be the
end of me in many different ways. I have been without a vehicle since October
31st and am told that it is my entire fault. The irony is that I am
looking for a new vehicle but this experience has driven me away from being a
lifetime client, so much for due diligence. I hope that reaching out to you can
mend this relationship and that I can at least have my vehicle back or that
some changes may be made to make sure that your corporate culture is truly embraced
by all of your employees.
Respectfully,
[redacted]
CC. [redacted]
Regards,
[redacted]
The customer would need to contact the dealership for further assistance in this matter. Hyundai Motor America will not be providing further assistance as the campaign/recall items have been addressed and repaired under the required terms of the campaign/recall. The turbocharger replacement was provided as a goodwill gesture and not part of the campaign repair. As the vehicle exceeds the 100,000 mile warranty, all repairs would have to be authorized by the customer and would not be covered under warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The...
vendor representative emailed me the proposed solution. I will subscribe and they promise me to reimburse by check.Original email content:Hi [redacted], I’m glad we made contact. As discussed I want to reimburse you for one full year of blue link services. Once you sign up for the packages you choose, all 3 packages if you want, we will reimburse you. Please just send me the bill, the vehicle registration copy and I will issue a check back. If you have a problem enrolling over the weekend, let me know and I will make arrangements to get us assistance. Enjoy back to school shopping! Have a Great Weekend! Thank You,[redacted]Regional Consumer Affairs Analyst Hyundai Motor America - Southern Region3025 Chastain Meadows Parkway, Suite 100Marietta, GA 30066Phone: [redacted] Fax: [redacted]E-mail:[redacted] ----------------------------The information in this email and any attachments are for the sole use of the intended recipient and may contain privileged and confidential information. If you are not the intended recipient, any use, disclosure, copying or distribution of this message or attachment is strictly prohibited. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. If you believe that you have received this email in error, please contact the sender immediately and delete the email and all of its attachments.----------------------------
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
rear rotors.....the technician who inspected brakes on my car marked linings size as 3mm for rear and front brakes.according to specs it is in yellow zone-may require future attention.in this case no damage to rotors could be done by brake pads unless brake system failure..the inspection sheet is available upon request.and the problem started around 15000 mi.brought to dealership when noise became more noticeable. ...................................................scratched panel-panel between front seats- not steering column panel as you indicated.numerous calls and visits to dealerships did not solve problem.call printouts/phone number/are available ...................................................right headlight lens -there is no physical evidence of road hazard or accident.more likely it is lens/glass stress..photoes are available..........................................................................⇄ if you give best car warranty -proof it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai USA does not willing solve any dispute over their national advertisement. Would like to demand higher level response instead of customer service.
Regards,
[redacted]
It is unfortunate the circumstances that prompted this complaint with your office. The customer should refer to the website Hyundai Motor America has established for cases like this. The website is www.hyundaiusa.com/TXX4We appreciate the opportunity to respond and...
be of assistance in this matter.
Re: Complaint # [redacted]Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueIink services. Hyundai Bluelink does have a variety of package options, which are...
detailed in the enclosed document. In order to activate the Remote package, the customer must also activate the Connected Care package. A one year subscription of both Connected Care andRemote is $198.00.In the interest of goodwill and customer satisfaction, Hyundai will make a one-time offer to reimburse the customer in the amount of $99.00 for the cost of the Connected Care package, should the customer choose to activate the Connected Care/Remote subscription.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: 2016 Hyundai [redacted] 1.6 (TL), VIN [redacted] Dear Mr. [redacted]: Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. You have indicated that you would like your vehicle 2016 Hyundai [redacted] reviewed under the Illinois Lemon Law. In order to investigate your claims, we have reviewed your repair history and investigated your claim in detail. Based on that evaluation, we do not believe that the history warrants a transmission replacement under the Illinois Lemon Law. In every service attempt you have made to have your hesitation complaint addressed the dealership could not duplicate your concerns and therefore we cannot offer a replacement at this time. The vehicle operates as designed. ...⇄ Sincerely, ...⇄ //AD// ...⇄ ...⇄ ...⇄ Customer Service Specialist
This has nothing to do with the repurchase of a vehicle under the California lemon law. It has to do with fraud committed by an authorized Hyundai...
dealership. The vehicle was purchased in the Dominican Republic. I am attaching an email from a service manager in which he admits they committed the fraud that is alleged. The fraud committed was that I had work performed on my vehicle which was not authorized and when I requested the work be in-done, the manager threatened me with revoking my warranty. I have not received a refund of the unauthorized work, which is what I am requesting.
Hi, dear Revdex.com representative, This morning the company has provided me a satisfactory solution and I have accepted it. Please close this complaint for me. Thank you so much for your help![redacted]
Please see the attached document. Thank you,//AD//[redacted] Consumer Affairs