Dear Mr. [redacted]: In the interest of goodwill and as a gesture of customer satisfaction, Hyundai Motor America will agree to settle your claim and offers a reimbursement of $59.40 for your Bluelink subscription for the months of June, July and August upon proof of payment for the listed Hyundai...
vehicle. This offer is good for thirty (30) days from the date of this response and will be made upon receipt of this signed letter. Please email me at j[redacted]@[redacted].com and reference case# [redacted]. Thank you, [redacted]Customer Service Specialist
Hyundai Motor America has reviewed Customer Complaint # [redacted]. In the interest of goodwill and customer satisfaction HMA has reimbursed the customer 2 month's car payments for the total amount of $670. Hyundai Motor America would be happy to work with the customer to arrange for a field service engineer to inspect the vehicle. A representative will contact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Hi some checks did arrive but we never received the correct amount. We were not reimbursed for our rental which is $1299.01. We also need confirmation about reimbursement for the rest of the rental while we wait for repairs and rebursment for another payment since on Friday the car will be off the road for 11 weeks still with no date on backorder parts.
A Hyundai Motor America representative has continued to work directly with the consumer in regards to their concern. That representative has issued two reimbursement checks, one for the amount of two months car payments, and one for the cost of the consumer's rental car. That representative has worked diligently to ensure that these checks have been expedited via FedEx, and are due to be delivered to the consumer on Monday, June 27th, 2016.Thank you for the opportunity to respond to this claim.
Thank you for contacting Hyundai Motor America (HMA) regarding your concern with your 2015 Hyundai Santa Fe. We have reviewed your rejection of our response. We would require verifiable and sufficient maintenance records in order to reconsider your request to cover the engine repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A full review of the customer's repair history has been completed. The customer's vehicle has been repaired under warranty. HMA has reached out to the customer to discuss offering either 2 monthly car payments OR a Vehicle Service Contract (VSC). On August 24, 2017 the customer verbally...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:I have taken my car multiple times to a Hyundai authorized dealership regarding the rattle noise from my panoramic sunroof; Hyundai has advised the dealership that they are aware of the issue, but have no resolution. I refuse to believe that I have to drive my car sounding as if it's falling apart because they refuse to seek a solution while my vehicle is under warranty. I feel that Hyundai is not honoring their warranty. I demand that someone from the executive office contacts me immediately or I will be taking legal action against Hyundai for this manufacture's defect.Desired Outcome:I demand that you fix my car and get rid of the rattle noise and demand compensation for the days I've had to miss from work for the times I've had to leave my car at a Hyundai Dealership with no resolution.
Regards,
[redacted]
Hyundai is committed to taking care of our customers. If you have any questions or concerns, please feel free to contact us at any time. Best,[redacted]Supervisor, Customer Service Specialists
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I did initial that box, but I did not fully understand that meant I would have to pay additional money to get license plates. They verbally told me that my license plate would be a component of the finance deal. I gave them $4,000, that was all my savings. Secondly, they did not complete the registration paperwork properly. I had to work personally with the WA DMV to get that handled. Originally, the WA DMV wanted almost $1,000 in sales tax for brand new plates. The dealer was supposed to send in paperwork to allow me to transfer my existing plates. The WA DMV, worked for me on my behalf, because they have a sense or morality/duty, called Hyundai finance (got some charges removed), spoke with the dealer, and worked everything out. They were great. Scottie was my contact and she is amazing. I called the dealer and spoke with the sales manger, a female. I forget her name, but when I brought all this to her attention, she told me "to shut my god damn mouth" and hung up on me. I emailed Bob my sales person, and until this day, nobody from the dealer has emailed or called me back. On top of all that, I was told the car had remote start and it does not (see attached). The sales person never followed up. So, I still have no license plates, I have not been compensated for anything, no apology, I have only been yelled at and disregarded as a nuisance. I trusted the dealer will almost a $30,000 transaction, and they best they can do to resolve it, is to send you paper work that says I agreed to not have sales tax included in my deal. These guys do this for a living. They got my $4K, they knew that was all I had, and got me out the door. I will be satisfied when they pay to have my license plates delivered to my mailbox. The WA DMV is waiting for a check around $600 to release the plates. They will then register the plates I took off my trade in, and I can then put them on my new car and drive it.
Regards,
[redacted]
Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Claim # [redacted]Hyundai engineering has advised that the Apple cable should resolve his concerns. We do need to make sure he uses a cable from Apple, not just an aftermarket one which has been approved by [redacted]. HMA is willing to reimburse the consumer for the cost of the adaptor and the cord previously recommended by the dealership. Please contact our office email at [redacted] or by calling our toll-free customer service number at [redacted]. The consumer will need to provide a copy of his registration, a copy of the receipt showing proof of payment. Thank you for the opportunity to review this matter further. Hyundai Motor America -Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this response. In your response you stated that there has not been excessive number of failed repair attempts or days out of service but there has been because Hyundai never found out why my car went out of control and accelerated and hit my garage. I have been given no explanation for this incident. The tire marks on my drive way proved that I was braking trying to get the car to stop and the brakes failed me as I said it was only until I put the car in Park is when the car finally stopped otherwise I would have went through my garage and into my home. Furthermore, I don't ever recall ever stating that the issue no longer exists if it was stated it was out of error and if the issue didn't exist then I wouldn't be continuing to make all these complaints with Hyundai regarding this. In addition, I haven't driven the car because this is a serious safety matter that must be addressed by Hyundai. My children were in the car and nobody feels safe with me driving this car after this horrific and terrifying incident. People's lives are at stake and since Hyundai could not figure out what happened I feel I do deserve a replacement of car or some type of assistance to replace this car and pay for my garage door that I had to replace because of your car's malfunction. In regards to your comments about future possible concerns I have a right to say there would be future possible concerns because you never stated what happened during this incident which therefore means you never did address the issue/incident that occurred on that day. According to corporate and GOSH Hyundai you found nothing wrong with the car which means you did not address the issue or get to the bottom of what happened to that car on that day which is a failure to protect your own customer and others. This issue does exist in this vehicle because it already happened to me and my children are witness of this incident.You stated that you would be willing to schedule an inspection with Hyundai's Field Service Engineer/District Parts and Service Manager but your company has already completed an inspection on this vehicle if you don't know that already and I have requested the report from that inspection and Hyundai has avoided my request and hasn't responded to my request. So I will request formally again, I would like to see the initial report and the black box results/information that was completed by your Corporate office please. Also, please explain what would be different between corporate's inspection and Hyundai's Field Service Engineer/District Parts and Service Manager inspection? Furthermore, I also asked in an email dated 11-16-17 for the car to be re-evaluated by a different technician because I continue to feel Corporate did not do a complete inspection as I have done my own research regarding this problem of unintended acceleration and there are things that weren't checked such as cruise control servo which controls throttle settings: surge/area including the input circuit/check for chafing of wires which may have caused the throttle to open, the cruise control vacuum lined whether pinched, throttle cables whether unsheathed/torn or bent and the wiring area of the cruise control. The issue has been that nothing is ever found but that does not mean that there is nothing wrong with the vehicle. The issue also remains that electronic defects within the vehicle leaves no visible traces in it's path. So since that's the case my request continues to remain getting out of the vehicle all together and I would like financial support to do so since it is your vehicle that has a problem and no one is able to fix it. In addition, I recently found that during this inspection that 100 miles have been put on my vehicle and I wanted to know why this is the case and where did you take the vehicle? That's a lot of miles to have put on this car.The bottom line is I don't feel safe in this vehicle. I'm paying my hard earned money on a vehicle that I'm unable to drive due to safety. It's unfair that this company doesn't seem to value human life. I have tire marks all over my driveway from this incident and a garage door that had to be replaced. This isn't right and I'm not going to stop complaining to all agencies and people until Hyundai gives a fair resolution to this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 2, 2018VIA EMAIL ONLY: “[redacted], [redacted]Re: Revdex.com Complaint ID: [redacted]Dear Mr. Bernard:Thank you for allowing Genesis Motor America (“GMA”) Consumer Affairs to review your claim concerning your 2017 Genesis G80....
We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. On January 30th you opened a claim stating that your concern with the excessive road noise in the vehicle when driving. I had advised on following up with appropriate department. We are currently still working on providing your assistance with a resolution and will follow up with you on Tuesday, February 6. Thank you for being a valued Genesis customer and we appreciate your loyalty to the brand. Sincerely, // - kdn - // [redacted] Customer Service Specialists
Re: Revdex.com Complaint ID: [redacted]Dear Ms. Moriarty: Thank you for allowing Hyundai Motor America (“HMA”) Consumer Affairs to review yourclaim concerning your 2011 Hyundai Sonata. We appreciate the opportunity to hear from our customersbut regret the circumstances that prompted...
your contact. On January 25, 2018 you contacted Hyundai Call Center stating your vehicle losses power,stalling and making noise. On January 29, 2018 your case was transferred to Hyundai Customer Servicedepartment and a Case Manager was assigned to your case and has been working with you to resolve yourconcerns. On January 22, 2018 you opened a claim with the Revdex.com. You requested HMAto “honor the engine recall or explain what is happening to the 5 quarts of oil every couple of months,when there is no leakage to be found anywhere.” It is HMA’s understating that you brought your vehicleon November 20, 2017 to be inspected at Ourisman Hyundai of Bowie. You were advised that thedealership would like to perform oil consumption test and were requested to return after additional 1,000miles. You returned to the dealership after about 3,000 miles on January 22, 2018 and consequently thedealership had to restart the oil consumption test. On January 31, 2018 you returned to the dealershipwhere your vehicle oil was inspected and you were requested to return again in 1,000 miles. Based on the described above and your vehicle repair history we do not believe that the historywarrants a repurchase or replacement under the Maryland Lemon Law. However, we would like toencourage you to keep working with the dealership directly to complete the inspection as well as workingwith your assigned Case Manager at Corporate, Mr. Vega. Once the inspection is completed, your CaseManager will be able to reach a satisfactory resolution with you. Thank you for being a valued Hyundai customer and we appreciate your loyalty to the brand. ReutCustomer Service Specialist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached the document which I could not attach earlier.In that all the specific details are provided for my vehicle .Moreover I would want to tell that my next service date has reached in a couple of days but till now nobody has reached out or even just followed up with me which shows the concern for customers .Another problem has occurred in my car which seems serious and I believe it is due to the previous problem which has not been till now fixed and delayed and delayed and delayed and till not resolved.It just makes me feel that especially team Hyundai which is by far the worst dealership I have come across and you can look up for their reviews and ratings yourself as you know better but I am even shocked to not receive any call back from the head office where I emailed 1.5 months back and even sent a letter to their address which forced me to contact Revdex.com .Its just nobody really cares for customer like us who have bought 2 brand new Hyundai cars top models in the last 6 months ,Its just disappointing and disgraceful.Kindly read the document which I have attached and I am pretty sure atleast you will feel and understand what kind of struggle I am literally going through.Thanks
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I Do NOT believe that the reported problems were resolved, and the car does NOT drive as designed. There is NO proof to what [redacted] is saying. If [redacted] believes that they diagnosed the reported problems and fixed them, [redacted] should give me in writing these facts. Why are they NOT writing about the fixes of the Reported problems? Besically [redacted] did not diagnosed them and they don’t know what to fix. How can they claim that the car works as designed. Secondly, the mileage went down after the second system or software upgrade. Why are they suddenly blaming the huge speed reduction in environment which wasworkingbefore the upgrade? I think [redacted] is not accepting the arguments and are just flatly rejecting the issues. Please publish these arguments in public platform And let us check what public thinks about my experience and [redacted]’s arguments. I just want a different car, not a one month payment. if [redacted] gives me a different car, I will continue making remaining payments. I just want a peace of mind to save my family from future accidents.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai Motor America has reviewed the additional information submitted by the customer in regards to Complaint # [redacted], and has prepared the following in response:Hyundai Motor America regrets that the customer remains unsatisfied. As the vehicle currently has 128,000 miles, it is beyond the terms of the warranty period. HMA has confirmed that Day’sMorgantown Hyundai is proceeding with the repairs as authorized by the customer.Thank you,Hyundai Motor America, Consumer Affairs
Dear Mr. [redacted]: In the interest of goodwill and as a gesture of customer satisfaction, Hyundai Motor America will agree to settle your claim and offers a reimbursement of $59.40 for your Bluelink subscription for the months of June, July and August upon proof of payment for the listed Hyundai...
vehicle. This offer is good for thirty (30) days from the date of this response and will be made upon receipt of this signed letter. Please email me at j[redacted]@[redacted].com and reference case# [redacted]. Thank you, [redacted]Customer Service Specialist
Hyundai Motor America has reviewed Customer Complaint # [redacted]. In the interest of goodwill and customer satisfaction HMA has reimbursed the customer 2 month's car payments for the total amount of $670. Hyundai Motor America would be happy to work with the customer to arrange for a field service engineer to inspect the vehicle. A representative will contact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Hyundai Motor America has agreed to reimburse the consumer $125. Thank you, Hyundai Consumer Affairs.
Hi some checks did arrive but we never received the correct amount. We were not reimbursed for our rental which is $1299.01. We also need confirmation about reimbursement for the rest of the rental while we wait for repairs and rebursment for another payment since on Friday the car will be off the road for 11 weeks still with no date on backorder parts.
A Hyundai Motor America representative has continued to work directly with the consumer in regards to their concern. That representative has issued two reimbursement checks, one for the amount of two months car payments, and one for the cost of the consumer's rental car. That representative has worked diligently to ensure that these checks have been expedited via FedEx, and are due to be delivered to the consumer on Monday, June 27th, 2016.Thank you for the opportunity to respond to this claim.
Thank you for contacting Hyundai Motor America (HMA) regarding your concern with your 2015 Hyundai Santa Fe. We have reviewed your rejection of our response. We would require verifiable and sufficient maintenance records in order to reconsider your request to cover the engine repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A full review of the customer's repair history has been completed. The customer's vehicle has been repaired under warranty. HMA has reached out to the customer to discuss offering either 2 monthly car payments OR a Vehicle Service Contract (VSC). On August 24, 2017 the customer verbally...
accept the 2 car payment offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:I have taken my car multiple times to a Hyundai authorized dealership regarding the rattle noise from my panoramic sunroof; Hyundai has advised the dealership that they are aware of the issue, but have no resolution. I refuse to believe that I have to drive my car sounding as if it's falling apart because they refuse to seek a solution while my vehicle is under warranty. I feel that Hyundai is not honoring their warranty. I demand that someone from the executive office contacts me immediately or I will be taking legal action against Hyundai for this manufacture's defect.Desired Outcome:I demand that you fix my car and get rid of the rattle noise and demand compensation for the days I've had to miss from work for the times I've had to leave my car at a Hyundai Dealership with no resolution.
Regards,
[redacted]
Hyundai is committed to taking care of our customers. If you have any questions or concerns, please feel free to contact us at any time. Best,[redacted]Supervisor, Customer Service Specialists
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I did initial that box, but I did not fully understand that meant I would have to pay additional money to get license plates. They verbally told me that my license plate would be a component of the finance deal. I gave them $4,000, that was all my savings. Secondly, they did not complete the registration paperwork properly. I had to work personally with the WA DMV to get that handled. Originally, the WA DMV wanted almost $1,000 in sales tax for brand new plates. The dealer was supposed to send in paperwork to allow me to transfer my existing plates. The WA DMV, worked for me on my behalf, because they have a sense or morality/duty, called Hyundai finance (got some charges removed), spoke with the dealer, and worked everything out. They were great. Scottie was my contact and she is amazing. I called the dealer and spoke with the sales manger, a female. I forget her name, but when I brought all this to her attention, she told me "to shut my god damn mouth" and hung up on me. I emailed Bob my sales person, and until this day, nobody from the dealer has emailed or called me back. On top of all that, I was told the car had remote start and it does not (see attached). The sales person never followed up. So, I still have no license plates, I have not been compensated for anything, no apology, I have only been yelled at and disregarded as a nuisance. I trusted the dealer will almost a $30,000 transaction, and they best they can do to resolve it, is to send you paper work that says I agreed to not have sales tax included in my deal. These guys do this for a living. They got my $4K, they knew that was all I had, and got me out the door. I will be satisfied when they pay to have my license plates delivered to my mailbox. The WA DMV is waiting for a check around $600 to release the plates. They will then register the plates I took off my trade in, and I can then put them on my new car and drive it.
Regards,
[redacted]
Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Claim # [redacted]Hyundai engineering has advised that the Apple cable should resolve his concerns. We do need to make sure he uses a cable from Apple, not just an aftermarket one which has been approved by [redacted]. HMA is willing to reimburse the consumer for the cost of the adaptor and the cord previously recommended by the dealership. Please contact our office email at [redacted] or by calling our toll-free customer service number at [redacted]. The consumer will need to provide a copy of his registration, a copy of the receipt showing proof of payment. Thank you for the opportunity to review this matter further. Hyundai Motor America -Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this response. In your response you stated that there has not been excessive number of failed repair attempts or days out of service but there has been because Hyundai never found out why my car went out of control and accelerated and hit my garage. I have been given no explanation for this incident. The tire marks on my drive way proved that I was braking trying to get the car to stop and the brakes failed me as I said it was only until I put the car in Park is when the car finally stopped otherwise I would have went through my garage and into my home. Furthermore, I don't ever recall ever stating that the issue no longer exists if it was stated it was out of error and if the issue didn't exist then I wouldn't be continuing to make all these complaints with Hyundai regarding this. In addition, I haven't driven the car because this is a serious safety matter that must be addressed by Hyundai. My children were in the car and nobody feels safe with me driving this car after this horrific and terrifying incident. People's lives are at stake and since Hyundai could not figure out what happened I feel I do deserve a replacement of car or some type of assistance to replace this car and pay for my garage door that I had to replace because of your car's malfunction. In regards to your comments about future possible concerns I have a right to say there would be future possible concerns because you never stated what happened during this incident which therefore means you never did address the issue/incident that occurred on that day. According to corporate and GOSH Hyundai you found nothing wrong with the car which means you did not address the issue or get to the bottom of what happened to that car on that day which is a failure to protect your own customer and others. This issue does exist in this vehicle because it already happened to me and my children are witness of this incident.You stated that you would be willing to schedule an inspection with Hyundai's Field Service Engineer/District Parts and Service Manager but your company has already completed an inspection on this vehicle if you don't know that already and I have requested the report from that inspection and Hyundai has avoided my request and hasn't responded to my request. So I will request formally again, I would like to see the initial report and the black box results/information that was completed by your Corporate office please. Also, please explain what would be different between corporate's inspection and Hyundai's Field Service Engineer/District Parts and Service Manager inspection? Furthermore, I also asked in an email dated 11-16-17 for the car to be re-evaluated by a different technician because I continue to feel Corporate did not do a complete inspection as I have done my own research regarding this problem of unintended acceleration and there are things that weren't checked such as cruise control servo which controls throttle settings: surge/area including the input circuit/check for chafing of wires which may have caused the throttle to open, the cruise control vacuum lined whether pinched, throttle cables whether unsheathed/torn or bent and the wiring area of the cruise control. The issue has been that nothing is ever found but that does not mean that there is nothing wrong with the vehicle. The issue also remains that electronic defects within the vehicle leaves no visible traces in it's path. So since that's the case my request continues to remain getting out of the vehicle all together and I would like financial support to do so since it is your vehicle that has a problem and no one is able to fix it. In addition, I recently found that during this inspection that 100 miles have been put on my vehicle and I wanted to know why this is the case and where did you take the vehicle? That's a lot of miles to have put on this car.The bottom line is I don't feel safe in this vehicle. I'm paying my hard earned money on a vehicle that I'm unable to drive due to safety. It's unfair that this company doesn't seem to value human life. I have tire marks all over my driveway from this incident and a garage door that had to be replaced. This isn't right and I'm not going to stop complaining to all agencies and people until Hyundai gives a fair resolution to this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 2, 2018VIA EMAIL ONLY: “[redacted], [redacted]Re: Revdex.com Complaint ID: [redacted]Dear Mr. Bernard:Thank you for allowing Genesis Motor America (“GMA”) Consumer Affairs to review your claim concerning your 2017 Genesis G80....
We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. On January 30th you opened a claim stating that your concern with the excessive road noise in the vehicle when driving. I had advised on following up with appropriate department. We are currently still working on providing your assistance with a resolution and will follow up with you on Tuesday, February 6. Thank you for being a valued Genesis customer and we appreciate your loyalty to the brand. Sincerely, // - kdn - // [redacted] Customer Service Specialists
Re: Revdex.com Complaint ID: [redacted]Dear Ms. Moriarty: Thank you for allowing Hyundai Motor America (“HMA”) Consumer Affairs to review yourclaim concerning your 2011 Hyundai Sonata. We appreciate the opportunity to hear from our customersbut regret the circumstances that prompted...
your contact. On January 25, 2018 you contacted Hyundai Call Center stating your vehicle losses power,stalling and making noise. On January 29, 2018 your case was transferred to Hyundai Customer Servicedepartment and a Case Manager was assigned to your case and has been working with you to resolve yourconcerns. On January 22, 2018 you opened a claim with the Revdex.com. You requested HMAto “honor the engine recall or explain what is happening to the 5 quarts of oil every couple of months,when there is no leakage to be found anywhere.” It is HMA’s understating that you brought your vehicleon November 20, 2017 to be inspected at Ourisman Hyundai of Bowie. You were advised that thedealership would like to perform oil consumption test and were requested to return after additional 1,000miles. You returned to the dealership after about 3,000 miles on January 22, 2018 and consequently thedealership had to restart the oil consumption test. On January 31, 2018 you returned to the dealershipwhere your vehicle oil was inspected and you were requested to return again in 1,000 miles. Based on the described above and your vehicle repair history we do not believe that the historywarrants a repurchase or replacement under the Maryland Lemon Law. However, we would like toencourage you to keep working with the dealership directly to complete the inspection as well as workingwith your assigned Case Manager at Corporate, Mr. Vega. Once the inspection is completed, your CaseManager will be able to reach a satisfactory resolution with you. Thank you for being a valued Hyundai customer and we appreciate your loyalty to the brand. ReutCustomer Service Specialist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached the document which I could not attach earlier.In that all the specific details are provided for my vehicle .Moreover I would want to tell that my next service date has reached in a couple of days but till now nobody has reached out or even just followed up with me which shows the concern for customers .Another problem has occurred in my car which seems serious and I believe it is due to the previous problem which has not been till now fixed and delayed and delayed and delayed and till not resolved.It just makes me feel that especially team Hyundai which is by far the worst dealership I have come across and you can look up for their reviews and ratings yourself as you know better but I am even shocked to not receive any call back from the head office where I emailed 1.5 months back and even sent a letter to their address which forced me to contact Revdex.com .Its just nobody really cares for customer like us who have bought 2 brand new Hyundai cars top models in the last 6 months ,Its just disappointing and disgraceful.Kindly read the document which I have attached and I am pretty sure atleast you will feel and understand what kind of struggle I am literally going through.Thanks
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I Do NOT believe that the reported problems were resolved, and the car does NOT drive as designed. There is NO proof to what [redacted] is saying. If [redacted] believes that they diagnosed the reported problems and fixed them, [redacted] should give me in writing these facts. Why are they NOT writing about the fixes of the Reported problems? Besically [redacted] did not diagnosed them and they don’t know what to fix. How can they claim that the car works as designed. Secondly, the mileage went down after the second system or software upgrade. Why are they suddenly blaming the huge speed reduction in environment which wasworkingbefore the upgrade? I think [redacted] is not accepting the arguments and are just flatly rejecting the issues. Please publish these arguments in public platform And let us check what public thinks about my experience and [redacted]’s arguments. I just want a different car, not a one month payment. if [redacted] gives me a different car, I will continue making remaining payments. I just want a peace of mind to save my family from future accidents.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai Motor America has reviewed the additional information submitted by the customer in regards to Complaint # [redacted], and has prepared the following in response:Hyundai Motor America regrets that the customer remains unsatisfied. As the vehicle currently has 128,000 miles, it is beyond the terms of the warranty period. HMA has confirmed that Day’sMorgantown Hyundai is proceeding with the repairs as authorized by the customer.Thank you,Hyundai Motor America, Consumer Affairs