Dear Ms. [redacted]:Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have not heard back from us in regards to a claim you opened with...
HMA. Your case number is [redacted] and is handled by our Customer Service Department. It appears that your vehicle was inspected and a report has been produced. On February 20, 2018 your Case Manager left you a message along with emailing you HMA’s decision per your claim. HMA would like to encourage you to keep working with your assigned Case Manager.In addition, and as stated in the email sent to you on February 20, 2018 by your Case Manager, your Veloster’s frontal airbags are not intended to deploy during every impact that is generally directed against the vehicle’s front end. The conclusion of the inspection was that the airbag system in your vehicle operated according to its design. For further information and more details about the results of this investigation please refer to the aforementioned email.
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. The reimbursement has been fully reviewed and approved in the amount of $246.50 for expenses related to Campaign 931. Below is the breakdown of reimbursement details:GOODWILL FOR CAMPAIGN...
REPAIRPARTS: $85.00 (COLUMN SHAFT)LABOR: $150.00SHOP SUPPLIES: $11.50TOTAL: $246.50--Please note that the check will be mailed out on 2/12/2016 to the ATTN of:[redacted]--Please allow up to five business days for your check to arrive. We thank you for allowing us to have the opportunity to respond to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the notice about the Sonata Class Action Lawsuit that I received in the mail (attached) the reimbursement section states, 'The repair must have been before November 9, 2015 for 2011 and 2012 model year vehicles, or September 28, 2016 for 2013 and 2014 model year vehicles.' As a result, I do not feel comfortable submitting a claim thorough the Settlement on behalf of the issues I have had regarding my vehicle considering they have happened after November 9, 2015. In addition, I was told by multiple parties including the dealership and my Regional Case Manger that I would be reimbursed for the expenses I incurred and there was no mention that it would be done through the Class Action Settlement. From my understanding the Fairness Hearing is on December 15, 2016 at 2:00 p.m. There is also a mention that there may be appeals in the settlement and could take up to a year. None of this was disclosed to me and I am asking that you all reimburse me for the expenses I incurred immediately. I was told by my Hyundai Regional Case Manager, [redacted], that he would have a rental set up for me and that was not done. I was forced to drive 4 hours to the dealership to pick up a rental and my [redacted] did not return my call for two weeks, leaving me with no answers and stranded. I have incurred costs for towing, a rental, and taking time off from work to travel; now I am being told my vehicle will not be ready for over 3 months.Submitting my claim through the Class Action Settlement is not guaranteed nor do I qualify considering all of the expenses I have incurred were within the last month. I have simply asked that my vehicle be replaced or paid off and I am being told Hyundai is not in a position to do so. As a consumer, I was not in a position to have my vehicle's engine fail on multiple occasions, have to travel 4 hours to pick up a rental and not receive a call back from my Case Manager for two weeks. After finally hearing from [redacted] on 10/12/2016, I also received a phone call from [redacted] informing me that my new engine is on 'back order' which is pushing repair time back further than the original 2-3 months that I was told.I am baffled that Hyundai is in a position to pay for a rental vehicle for 3+ months and cover my repairs but can not do something as simple as putting me in a different vehicle that I would feel safe in considering my engine has failed on two occasions since September 2014. I have everything documented including all correspondence between myself and anyone I have spoken to since my engine failed and all of my repair orders to show the negligence on Hyundai's behalf. If my vehicle was properly inspected for the recall this would have not happened twice. I opened this case with the Revdex.com as a result of the lack of customer service I have received. If I do not receive a reimbursement that was previously promised (not through the Class Action Lawsuit) and a resolution in regards to my vehicle I will be excluding myself from the Class Action Lawsuit and pursuing my own. Regards,[redacted]
Please see attached document. Thank you!Dear Mr. [redacted],Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. Weappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.It appears that you submitted a claim with Revdex.com. Based upon theinvestigation of your case and repair history, the vehicle does not warrant a repurchase underLemon Law parameters. The vehicle currently has 53,683 miles. HMA District Parts and ServiceManager further evaluated the vehicle on 10/03/2017 and was unable to duplicate mechanicalconcerns with the Engine; although, a noise associated with the front wheel bearing was detectedand repaired under warranty guidelines, at no cost to the consumer. Additionally, the sunroofconcerns have been addressed and repaired, at no cost to the consumer. The dents on the roof railcaused by [redacted] Hyundai have been repaired, at no cost to the consumer.The vehicle is being released to consumer on 10/4/2017 with all concerns addressed atthis [redacted]e. Previously on 9/6/17, in the interest of customer satisfaction, HMA sent an offer toreimburse cash equivalent to one (1) monthly vehicle payment reimbursement. The customer hasrejected the offer.
Currently the call center has 3 cases for this same concern which started with the same complaint letter dated 1/20/15. Customer is upset thee dealership did not confirm his mileage during his appointment and feels as if it may have delayed his reimbursement.It now appears the reimbursement has been approved (2/20/15) but the customer is upset with the time frame which is understandable.The dealership has been attempting to contact the customer without success and one of our analysts has left messages for the customer. We will follow thru on this reimbursement until we are satisfied it is in the customers hands.
For clarification, [redacted], have been in constant communication with the customer regarding her claim, by phone and email. On several occasions, the customer refused to take our call or respond to our emails and asked that we do not contact her. We have followed through on all of the commitments made to the customer identified in her complaint to the Revdex.com. An emailed was sent to the customer on 08/04/16, to arrange a pickup date for a rental or loaner. No response from the customer. On 08/16, the dealer stated the customer never came to pick up the loaner, and an email was sent to the customer to advise the inspection was completed. Advised customer, the throttle body and breaking system, did not have any factory defects, and the dealer recommended new breaks because they were rusted. On 08/24/16, a phone call was made to the customer to advise her car was ready for pick up, but the dealer recommended new breaks. Customer requested work order from the dealer. Voice mail messages for the customer were left on 08/29, 09/02, 09/06, 09/07 and 09/12/16. An email was sent to the customer on 09/07 with an attachment of the work order, dealer number, and assurance that no cost was charged to the customer. On 10/05, the customer sent an email asking why haven’t her car been towed back to her home as promised. She also stated a Hurricane was going on in Florida. She was contacted by phone and was advised, because of the Hurricane, the car will be towed to her house on 10/11/16. The car was towed to the customer home on 10/11/16 at no cost to the customer. We have confirmed that all agreements that have been made with the customer by Hyundai Motor America were kept. Thank you for allowing us to respond.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Car has been brought to two dealerships and complaints are blanketly ignored
Regards,
[redacted]
We researched Ms. [redacted]’s complaint regarding the MPG mileage reading in February 2016. Our research has found that two payments have been sent to Ms. [redacted]. 2013-10-10 [redacted] $126.75 A 002 Current...
Lifetime2012-12-19 [redacted] 0 [redacted] $295.72 A 001 Current Lifetime A subsequent payment email was sent to the customer at [redacted], the email we have on file for the customer. There were two emails sent, one on 2/8/2016 and again on 2/15/2016, but neither have been completed (Customer’s must confirm payment through this email in order to receive payment). We have asked our National office to resend the email to the customer today, April 29, 2016. Ms. [redacted] should follow the instructions in the email and the payment will be sent. If Ms. [redacted] has any further problems with the process, she can contact me directly at [redacted]. I am in the office Monday thru Friday, 7:00 am to 4:00 pm CST. Sincerely,[redacted]South Central Region Consumer Affairs
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai came to me in Sept. with an offer. They said : "Test drive a Hyundai car & get a $50 [redacted] Gift Card - in 4-6 Weeks". I did my end of the bargain. (i did the test drive on 9-19)Now they are trying to renege on the promise of sending me an [redacted] Gift Card, in 4-6 Weeks. They say they will send it, in late Dec. As you know, USPS mail moves VERY slow, at that time of year,meaning the [redacted] Gift Card, will NOT arrive until January - which is 4 MONTHS, after they received my rebate form submission. It is my opinon, that this consists of False Advertising,and it's also an example of VERY dishonest business activity, being done by Hyundai. Here's an idea : If it's hard for Hyundai to send me an [redacted] Gift Card, just have them send me a check in the mail for $50, and i'll cash it & buy my own [redacted] Gift Card !
Regards,
[redacted]
Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Upon complete review of the consumers (SD Revdex.com complaint # [redacted]) reimbursement request regarding their 2016 Hyundai Tucson our position is as follows: In the interest of customer satisfaction, Hyundai Motor...
America is willing to offer a one- time goodwill reimbursement to the consumer in the amount of $924.65. If you accept this reimbursement offer, please contact our office by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151 so that we can confirm necessary information to process your payment. Please refer to case # [redacted]. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Case ID # [redacted] Hyundai has reviewed the complaint submitted to the Revdex.com by Ms. [redacted] regarding the steering noise in her 2011 Hyundai Sonata.
Hyundai Motor America provides a warranty to cover defects in materials and or workmanship for the term of 5 years or 60,000 miles whichever occurs...
first. At the time of the repair in question, which was on October 6, 2014, the Sonata had a mileage of 66,823; Ms. [redacted]’ Sonata’s no longer had warranty coverage for the repair. Strictly as a goodwill gesture, Hyundai agreed to cover the cost of her repair for the steering noise at that time.
While we regret we are unable to resolve this matter to Ms. [redacted]’s satisfaction; Hyundai is unable to meet her request to provide warranty coverage for the entire ownership of her vehicle.
Hyundai sincerely appreciates the opportunity to address any of our customer’s concerns.
Please see the attached response to customer complaint #[redacted]. Of note, we currently have a Consumer Affairs case opened for the customer and have requested the customer bring the vehicle to a dealership for inspection. Thank you,[redacted] GCustomer Service Specialist Hyundai Motor...
America10550 Talbert Avenue, Fountain Valley, CA 92708Phone: 714-887-2595 Fax:714-965-5031 [redacted]PLEASE DO NOT MODIFY THE SUBJECT LINE TO ENABLE RECEIPT OF REPLIES[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The bolts that were rusted were the bolts used to align the vehicle. The bolts couldnt been turned or adjusted due to rust therefore causing damage to my tires. The bolts had to be cut off at the hyundai dealer due to excessive underbody rust per the rust champaign.
Hyundai Motor America has reviewed Customer Complaint # [redacted], and has prepared the following in response:Hyundai Motor America is sorry to hear about this customer’s experience with his 2015 Sonata. Hudson Hyundai is currently addressing the concern by replacing the long block engine assembly,...
and will notify the customer as soon as this repair is complete.In the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer the customer reimbursement in the amount of one car payment. A representative will contact the customer and facilitate this goodwill offer.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not ask for my vehicle to be bought back under lemon law, why did Hyundai make that up? I asked to have the transmission replaced in my vehicle as it is not working properly. I invite Hyundai to drive my vehicle and provide proof that it is working as designed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Request HMA review [redacted] and this email from [redacted]:We are not charging for the CarPlay update. Certain 2015 Sonatas will require a navigation map update to integrate with the smartphone software. Customers who have not already done so will need to purchase a standard map update. Once you have the right map software installed in the car, CarPlay and Android Auto are free. We will announce impacted models and special map update pricing at a later date.Hyundai.jpg[redacted]Manager, Connected Care Publicity
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have a sales concern with your vehicle 2017 SONATA with dealership....
Please address your concern with the dealership for any resolution. Each Hyundai dealership is owned and managed independently. Since Hyundai Motor America was not involved with the sales and/or dealership sales personnel actions, we cannot legally intervene in the aforementioned transactions.If you have any mechanical concerns with your vehicle, please take your vehicle to any Hyundai dealership for repair. Hyundai takes consumer concerns very seriously and we would like to work with you to attempt to resolve your issue to your satisfaction.Sincerely,//DL//D.H. [redacted] Customer Service Specialist
Dear Ms. [redacted]:Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have not heard back from us in regards to a claim you opened with...
HMA. Your case number is [redacted] and is handled by our Customer Service Department. It appears that your vehicle was inspected and a report has been produced. On February 20, 2018 your Case Manager left you a message along with emailing you HMA’s decision per your claim. HMA would like to encourage you to keep working with your assigned Case Manager.In addition, and as stated in the email sent to you on February 20, 2018 by your Case Manager, your Veloster’s frontal airbags are not intended to deploy during every impact that is generally directed against the vehicle’s front end. The conclusion of the inspection was that the airbag system in your vehicle operated according to its design. For further information and more details about the results of this investigation please refer to the aforementioned email.
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. The reimbursement has been fully reviewed and approved in the amount of $246.50 for expenses related to Campaign 931. Below is the breakdown of reimbursement details:GOODWILL FOR CAMPAIGN...
REPAIRPARTS: $85.00 (COLUMN SHAFT)LABOR: $150.00SHOP SUPPLIES: $11.50TOTAL: $246.50--Please note that the check will be mailed out on 2/12/2016 to the ATTN of:[redacted]--Please allow up to five business days for your check to arrive. We thank you for allowing us to have the opportunity to respond to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the notice about the Sonata Class Action Lawsuit that I received in the mail (attached) the reimbursement section states, 'The repair must have been before November 9, 2015 for 2011 and 2012 model year vehicles, or September 28, 2016 for 2013 and 2014 model year vehicles.' As a result, I do not feel comfortable submitting a claim thorough the Settlement on behalf of the issues I have had regarding my vehicle considering they have happened after November 9, 2015. In addition, I was told by multiple parties including the dealership and my Regional Case Manger that I would be reimbursed for the expenses I incurred and there was no mention that it would be done through the Class Action Settlement. From my understanding the Fairness Hearing is on December 15, 2016 at 2:00 p.m. There is also a mention that there may be appeals in the settlement and could take up to a year. None of this was disclosed to me and I am asking that you all reimburse me for the expenses I incurred immediately. I was told by my Hyundai Regional Case Manager, [redacted], that he would have a rental set up for me and that was not done. I was forced to drive 4 hours to the dealership to pick up a rental and my [redacted] did not return my call for two weeks, leaving me with no answers and stranded. I have incurred costs for towing, a rental, and taking time off from work to travel; now I am being told my vehicle will not be ready for over 3 months.Submitting my claim through the Class Action Settlement is not guaranteed nor do I qualify considering all of the expenses I have incurred were within the last month. I have simply asked that my vehicle be replaced or paid off and I am being told Hyundai is not in a position to do so. As a consumer, I was not in a position to have my vehicle's engine fail on multiple occasions, have to travel 4 hours to pick up a rental and not receive a call back from my Case Manager for two weeks. After finally hearing from [redacted] on 10/12/2016, I also received a phone call from [redacted] informing me that my new engine is on 'back order' which is pushing repair time back further than the original 2-3 months that I was told.I am baffled that Hyundai is in a position to pay for a rental vehicle for 3+ months and cover my repairs but can not do something as simple as putting me in a different vehicle that I would feel safe in considering my engine has failed on two occasions since September 2014. I have everything documented including all correspondence between myself and anyone I have spoken to since my engine failed and all of my repair orders to show the negligence on Hyundai's behalf. If my vehicle was properly inspected for the recall this would have not happened twice. I opened this case with the Revdex.com as a result of the lack of customer service I have received. If I do not receive a reimbursement that was previously promised (not through the Class Action Lawsuit) and a resolution in regards to my vehicle I will be excluding myself from the Class Action Lawsuit and pursuing my own. Regards,[redacted]
Please see attached document. Thank you!Dear Mr. [redacted],Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. Weappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.It appears that you submitted a claim with Revdex.com. Based upon theinvestigation of your case and repair history, the vehicle does not warrant a repurchase underLemon Law parameters. The vehicle currently has 53,683 miles. HMA District Parts and ServiceManager further evaluated the vehicle on 10/03/2017 and was unable to duplicate mechanicalconcerns with the Engine; although, a noise associated with the front wheel bearing was detectedand repaired under warranty guidelines, at no cost to the consumer. Additionally, the sunroofconcerns have been addressed and repaired, at no cost to the consumer. The dents on the roof railcaused by [redacted] Hyundai have been repaired, at no cost to the consumer.The vehicle is being released to consumer on 10/4/2017 with all concerns addressed atthis [redacted]e. Previously on 9/6/17, in the interest of customer satisfaction, HMA sent an offer toreimburse cash equivalent to one (1) monthly vehicle payment reimbursement. The customer hasrejected the offer.
Currently the call center has 3 cases for this same concern which started with the same complaint letter dated 1/20/15. Customer is upset thee dealership did not confirm his mileage during his appointment and feels as if it may have delayed his reimbursement.It now appears the reimbursement has been approved (2/20/15) but the customer is upset with the time frame which is understandable.The dealership has been attempting to contact the customer without success and one of our analysts has left messages for the customer. We will follow thru on this reimbursement until we are satisfied it is in the customers hands.
For clarification, [redacted], have been in constant communication with the customer regarding her claim, by phone and email. On several occasions, the customer refused to take our call or respond to our emails and asked that we do not contact her. We have followed through on all of the commitments made to the customer identified in her complaint to the Revdex.com. An emailed was sent to the customer on 08/04/16, to arrange a pickup date for a rental or loaner. No response from the customer. On 08/16, the dealer stated the customer never came to pick up the loaner, and an email was sent to the customer to advise the inspection was completed. Advised customer, the throttle body and breaking system, did not have any factory defects, and the dealer recommended new breaks because they were rusted. On 08/24/16, a phone call was made to the customer to advise her car was ready for pick up, but the dealer recommended new breaks. Customer requested work order from the dealer. Voice mail messages for the customer were left on 08/29, 09/02, 09/06, 09/07 and 09/12/16. An email was sent to the customer on 09/07 with an attachment of the work order, dealer number, and assurance that no cost was charged to the customer. On 10/05, the customer sent an email asking why haven’t her car been towed back to her home as promised. She also stated a Hurricane was going on in Florida. She was contacted by phone and was advised, because of the Hurricane, the car will be towed to her house on 10/11/16. The car was towed to the customer home on 10/11/16 at no cost to the customer. We have confirmed that all agreements that have been made with the customer by Hyundai Motor America were kept. Thank you for allowing us to respond.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Car has been brought to two dealerships and complaints are blanketly ignored
Regards,
[redacted]
We researched Ms. [redacted]’s complaint regarding the MPG mileage reading in February 2016. Our research has found that two payments have been sent to Ms. [redacted]. 2013-10-10 [redacted] $126.75 A 002 Current...
Lifetime2012-12-19 [redacted] 0 [redacted] $295.72 A 001 Current Lifetime A subsequent payment email was sent to the customer at [redacted], the email we have on file for the customer. There were two emails sent, one on 2/8/2016 and again on 2/15/2016, but neither have been completed (Customer’s must confirm payment through this email in order to receive payment). We have asked our National office to resend the email to the customer today, April 29, 2016. Ms. [redacted] should follow the instructions in the email and the payment will be sent. If Ms. [redacted] has any further problems with the process, she can contact me directly at [redacted]. I am in the office Monday thru Friday, 7:00 am to 4:00 pm CST. Sincerely,[redacted]South Central Region Consumer Affairs
Dear Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai came to me in Sept. with an offer. They said : "Test drive a Hyundai car & get a $50 [redacted] Gift Card - in 4-6 Weeks". I did my end of the bargain. (i did the test drive on 9-19)Now they are trying to renege on the promise of sending me an [redacted] Gift Card, in 4-6 Weeks. They say they will send it, in late Dec. As you know, USPS mail moves VERY slow, at that time of year,meaning the [redacted] Gift Card, will NOT arrive until January - which is 4 MONTHS, after they received my rebate form submission. It is my opinon, that this consists of False Advertising,and it's also an example of VERY dishonest business activity, being done by Hyundai. Here's an idea : If it's hard for Hyundai to send me an [redacted] Gift Card, just have them send me a check in the mail for $50, and i'll cash it & buy my own [redacted] Gift Card !
Regards,
[redacted]
Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Upon complete review of the consumers (SD Revdex.com complaint # [redacted]) reimbursement request regarding their 2016 Hyundai Tucson our position is as follows: In the interest of customer satisfaction, Hyundai Motor...
America is willing to offer a one- time goodwill reimbursement to the consumer in the amount of $924.65. If you accept this reimbursement offer, please contact our office by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151 so that we can confirm necessary information to process your payment. Please refer to case # [redacted]. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Case ID # [redacted] Hyundai has reviewed the complaint submitted to the Revdex.com by Ms. [redacted] regarding the steering noise in her 2011 Hyundai Sonata.
Hyundai Motor America provides a warranty to cover defects in materials and or workmanship for the term of 5 years or 60,000 miles whichever occurs...
first. At the time of the repair in question, which was on October 6, 2014, the Sonata had a mileage of 66,823; Ms. [redacted]’ Sonata’s no longer had warranty coverage for the repair. Strictly as a goodwill gesture, Hyundai agreed to cover the cost of her repair for the steering noise at that time.
While we regret we are unable to resolve this matter to Ms. [redacted]’s satisfaction; Hyundai is unable to meet her request to provide warranty coverage for the entire ownership of her vehicle.
Hyundai sincerely appreciates the opportunity to address any of our customer’s concerns.
Please see the attached response to customer complaint #[redacted]. Of note, we currently have a Consumer Affairs case opened for the customer and have requested the customer bring the vehicle to a dealership for inspection. Thank you,[redacted] GCustomer Service Specialist Hyundai Motor...
America10550 Talbert Avenue, Fountain Valley, CA 92708Phone: 714-887-2595 Fax:714-965-5031 [redacted]PLEASE DO NOT MODIFY THE SUBJECT LINE TO ENABLE RECEIPT OF REPLIES[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The bolts that were rusted were the bolts used to align the vehicle. The bolts couldnt been turned or adjusted due to rust therefore causing damage to my tires. The bolts had to be cut off at the hyundai dealer due to excessive underbody rust per the rust champaign.
Hyundai Motor America has reviewed Customer Complaint # [redacted], and has prepared the following in response:Hyundai Motor America is sorry to hear about this customer’s experience with his 2015 Sonata. Hudson Hyundai is currently addressing the concern by replacing the long block engine assembly,...
and will notify the customer as soon as this repair is complete.In the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer the customer reimbursement in the amount of one car payment. A representative will contact the customer and facilitate this goodwill offer.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Enclosed is the response to Complaint #[redacted].Thank You,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not ask for my vehicle to be bought back under lemon law, why did Hyundai make that up? I asked to have the transmission replaced in my vehicle as it is not working properly. I invite Hyundai to drive my vehicle and provide proof that it is working as designed.
Regards,
[redacted]
Hyundai Motor America has reviewed your response. Our position remains the same.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Request HMA review [redacted] and this email from [redacted]:We are not charging for the CarPlay update. Certain 2015 Sonatas will require a navigation map update to integrate with the smartphone software. Customers who have not already done so will need to purchase a standard map update. Once you have the right map software installed in the car, CarPlay and Android Auto are free. We will announce impacted models and special map update pricing at a later date.Hyundai.jpg[redacted]Manager, Connected Care Publicity
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have a sales concern with your vehicle 2017 SONATA with dealership....
Please address your concern with the dealership for any resolution. Each Hyundai dealership is owned and managed independently. Since Hyundai Motor America was not involved with the sales and/or dealership sales personnel actions, we cannot legally intervene in the aforementioned transactions.If you have any mechanical concerns with your vehicle, please take your vehicle to any Hyundai dealership for repair. Hyundai takes consumer concerns very seriously and we would like to work with you to attempt to resolve your issue to your satisfaction.Sincerely,//DL//D.H. [redacted] Customer Service Specialist