Hyundai Motor America has reviewed Customer Complaint # [redacted]. A representative has contacted this Customer directly. In the interest of goodwill and customer satisfaction, Hyundai Motor America will review the blue link charges and review for possible reimbursement. The representative will work...
with the customer directly to fulfill any goodwill provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Hyundai appreciates your patience as we reviewed your request forreimbursement consideration for the Front Lower Control Armon your 2003 Elantra GLS.We have reviewed your request and we are happy to be ableto inform you that reimbursement has been approved in theamount of $1353.42. Reimbursement...
will be issued in theform of a check and mailed on 1/30/2015. It will be sent tothe address on record that we verified during the course ofthis review. According to our records, and depending on themail service, you can expect to receive the reimbursementcheck from Hyundai by 2/28/2015. If you haven't received thecheck by this date, please contact us for further assistance.If we can be of any further assistance, please call our toll-free customer service number at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I would be happy to accept the "interest of goodwill and gesture of customer satisfaction" if the closing didn't include "you release HMA from any liability with respect to any claim that HMA failed to conform to the vehicle warranty and agree that you will not in the future make any claim for breach of warranty or violation of any lemon law in connection with your vehicle." This is why I contacted the Revdex.com to begin with and is why I need an arbitrator. If future problems continue to arise by accepting this "goodwill gesture" I won't be able to extend my rights by signing this form and accepting this "gesture". I couldn't even sell this car to anyone private seller because of all the service issues that I have had. Would you want your family members to purchase a car with all the issues this car has had? If I trade it in I won't get what I should for it. I thought I was buying a safe reliable NEW car but it's been taken apart so much I never really got to enjoy the NEW part but I sure did pay for it. if it is really a good will gesture why should I sign my rights away? They failed to mention that part in their response to the Revdex.com. I will accept the offer of they send me a new letter without the release of liability.
To Whom It May Concern.Hyundai Motor America will reimburse the customer $72.50 through our Regional Office as a goodwill gesture. A check request will be issued for the reimbursement ofthe tow expense. The customer may keep the reimbursement that is being processed by our Campaign 132...
Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re: Complaint# [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. In the interest ofgoodwill and customer satisfaction HMA has reimbursed the customer 2 month's car paymentsfor the total amount of $670. Hyundai Motor...
America would be happy to work with thecustomer to arrange for a field service engineer to inspect the vehicle. A representative willcontact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
May 3, 2017 Revdex.com Serving San Diego 4747 Viewridge Ave #200 San Diego CA 92123 858-496-2131 Claim # 12113641 HMA offered this consumer a repurchase for his Sonata Hybrid; however, due to the remaining balance on the loan he declined our offer. On April 5th, HMA offered a 1 time...
goodwill reimbursement for 3 car payments due to his negative experience during the necessary repairs for his Sonata. This offer remains open. HMA is however, unable to meet his request for additional compensation. Hyundai Motor America’s internal consumer assistance process attempts to resolve every customer concern in a satisfactory manner. We realize, however, that mutual agreement on some issues may not be possible. To the extent that he disagrees with our evaluation, we would like to take this opportunity to remind him that he may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc. 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203 1-800-955-5100 The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to him, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as his. To begin the ADR process, simply call the Council of Revdex.coms at the number listed above and he will be sent a Customer Claim Form, along with a handbook describing how Revdex.com AUTO LINE works. Our office can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Hyundai Southern Region CA contacted the costomer to review his concerns. Hyundai regional office will work with the dealer to insure that the customer is removed from the data base and solications are suspended.
A Hyundai Motor America representative has been working with the consumer directly in regards to their concern. In the interest of goodwill and customer satisfaction, the representative offered the consumer rental reimbursement, and reimbursement in the amount of two car payments.The Independent...
Repair Facility which is completing the repairs to the consumer's vehicle has placed an order for the necessary parts with Fred Beans Hyundai, and that order will be fulfilled as the parts become available.Thank you for the opportunity to respond to this claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
" "up until the first required scheduled maintenance (i.e., earlier of 60,000 miles or 48 months of ownership)" this is the key, I took my car in for major transmission repair at approximately 35,000 miles and the dealership in Palm Springs told me that the timing belt should be replaced at 37,500 miles as documented in my case file. In addition, when I took my vehicle in for inspection it was at the 48 month period and the due diligence by the dealership should have been to change the timing belt at 48 months not 60,000 miles as stated in all my owner materials. I took the vehicle in to the dealership because they were supposed to offer me an expected service to comply with my owner's manual. Otherwise, I would have gone anywhere else. They mentioned my timing belt at the time and now act as though it was never said at all. It is this lack of business ethics, changing stories by all at Hyundai, and void of moral values that denies me of my rights through the oppression of social capital within the hegemonic system controlled by Hyundai. It is clear by this response that they acted in bad faith by not completely servicing my vehicle at the appropriate time when I paid approximately $200 for three belts and not $400 for all. It is embarrassing that such a huge corporation would deny me agency after the large investment on my behalf. The dealership still has my vehicle and has not contacted me after almost a month. Sad but true. I would like to go to the press and see how many others have gone through this experience. I have the recorded message from the case worker at Hyundai that verifies this statement.
Regards,
[redacted]
Hyundai Motor America has successfully processed and approved a check for Mr. Alvarado in the amount of $60.00. The check will be mailing on 3/4/2016. Please allow 5-7 business days for the check to arrive to the address indicated. Thank you.
Dear Sir/Madam,I spoke today, January 30, 2018 with customer to address customer's concerns. Hyundai Motor America ("HMA") offered customer to receive his requested amount of $613.20 in Hyundai Rewards Points. Customer agreed and accepted the offer. This offer will be processed within 1-2...
business days after HMA receives the signed letter from customer. For any further questions or if anything else is needed at HMA's end- please let me know. Sincerely, [redacted]. Customer Service Specialist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am fine with them sending a field service engineer to inspect the vehicle but I want someone to do so immediately. Making me wait until "sometime" in January is unreasonable when they have numerous opportunities to do so on previous service visits to the dealer over the past 3 years. it is still December and I have only 12 mnths left of my lease. If they are able to finally fix it I would like a guarntee with some type of immediate resolution should the fix or repair fail in the short time I have left on lease. I think this would be very fair considering the frustration I have had over the past 3 years.This was the email I received yesterday:
Good afternoon Mr. [redacted]. I did your voicemail today and I apologize for the delay in contact. I was able to start reviewing your case here at the region, and am inquiring if you would be open to an inspection by one of our field service engineers? This inspection would be sometime in January as the next step in your case if you choose to do so. Please reply at your nearest convenience in order to determine the next course of action. Thank you and have a great holiday.Regards,[redacted]Consumer Affairs AnalystHyundai Motor AmericaPhone: [redacted] Fax: [redacted]
Regards,
[redacted]
Upon complete review of the complaint #[redacted] regarding the necessary engine repair, our position is as follows: The warranty for the engine was for a period of 5 years/60,000-miles (whichever occurs first ) for subsequent owners. According to the information submitted, based...
on the current mileage of 65,244 the Hyundai warranty has expired and there is no additional coverage for the cost. We sincerely apologize we are unable to assist financially with this needed repair. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueLink services. Hyundai BlueLink does have a variety of package options, which are detailed in the...
enclosed document. In order to activate the Remote package, the customer must also activate the Connected Care package. A one year subscription of both Connected Care and Remote is $198.00.According to our records, this customer’s Connected Care, Remote, and Guidance package subscriptions were cancelled on February 20, 2016, and a refund was issued at that time. If the customer has additional questions regarding the status of the refund, Hyundai would be please to address them.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
This vehicle was purchased on 9/17/2009. This vehicle was purchased well over 8 years ago. The active warranty on this vehicle is for powertrain (10 years or 100,000 miles whichever comes first) only at this point. All other warranties are expired. There are no open...
campaign for this vehicle. The customer is responsible for all this door handle repairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
right headlight lens-no evidence of external force what could damage lens. stress or fatique of material-manufacture defect. happy holidays.
Tell us why here...Agreements between the dealership and customer whether verbal or written need to address between them. Also, any concerns there may be with registration/license that is handled through a DMV need to be addressed with that DMV. Hyundai Motor America has no involvement in either of the sales agreement between the dealership and customer or DMV operational procedures.
Hyundai Motor America has reviewed Ms. [redacted]'s complaint and has offered to reimburse her $65.00 for her Bluelink subscription as requested. Ms. [redacted] has agreed to provide a copy of her current registration as well as proof of payment as required documentation to complete the...
reimbursment. All of our customers are very important to us and we sincerely thank you for the opportunity to review and address this matter further. Hyundai Consumer Affairs
2/24/16 Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to claim #[redacted]. Our office has reviewed the customer’s complaint regarding her Blue Link subscription billing and her request for...
reimbursement of $297.00. Per our records all 3 package subscription were cancelled and a refund was credited back to the card on file, ending in [redacted], on December 15, 2015. With regard to billing, attached is page 1 and page 2 of the terms and conditions for the Blue Link service. These terms and conditions were acknowledged and accepted by the consumer at that [redacted]e. Please note section 2. Fees, Payment, Billing and taxes as well as section 3. Service activation, duration and cancelation. Specifically the lines “After the expiration of your initial service period, if we have a valid form of payment on file for you, then your Hyundai Blue Link service will automatically renew for subsequent one year renewal periods. Unless and until it is cancelled by you or us as allowed in this agreement. “ Per our records there was an email communication sent to the customer 25 days before renewal on 11/19/15. A reminder email communication was sent 10 days prior to the renewal date on 12/4/15. Both of these communications would allow the customer opportunity to contact Blue Link and cancel the contract renewal. We do not show where Blue Link was contacted for the cancelation during that time. Therefore the contact was renewed on 12/14/15 charging the credit card on file, which the customer provided. The customer contacted our Blue Link offices on 12/14/15 after she was notified, and then requested cancelation. Her refund was processed on 12/15/15 in the amount of $297.00. We do not have record of any further charges made to her Blue Link account. However, if the customer has additional documentation, please have her submit it for further review. Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize if the consumer feels her renewal and refund were not handled as agreed upon. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Hyundai Motor America has reviewed Customer Complaint # [redacted]. A representative has contacted this Customer directly. In the interest of goodwill and customer satisfaction, Hyundai Motor America will review the blue link charges and review for possible reimbursement. The representative will work...
with the customer directly to fulfill any goodwill provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Hyundai appreciates your patience as we reviewed your request forreimbursement consideration for the Front Lower Control Armon your 2003 Elantra GLS.We have reviewed your request and we are happy to be ableto inform you that reimbursement has been approved in theamount of $1353.42. Reimbursement...
will be issued in theform of a check and mailed on 1/30/2015. It will be sent tothe address on record that we verified during the course ofthis review. According to our records, and depending on themail service, you can expect to receive the reimbursementcheck from Hyundai by 2/28/2015. If you haven't received thecheck by this date, please contact us for further assistance.If we can be of any further assistance, please call our toll-free customer service number at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I would be happy to accept the "interest of goodwill and gesture of customer satisfaction" if the closing didn't include "you release HMA from any liability with respect to any claim that HMA failed to conform to the vehicle warranty and agree that you will not in the future make any claim for breach of warranty or violation of any lemon law in connection with your vehicle." This is why I contacted the Revdex.com to begin with and is why I need an arbitrator. If future problems continue to arise by accepting this "goodwill gesture" I won't be able to extend my rights by signing this form and accepting this "gesture". I couldn't even sell this car to anyone private seller because of all the service issues that I have had. Would you want your family members to purchase a car with all the issues this car has had? If I trade it in I won't get what I should for it. I thought I was buying a safe reliable NEW car but it's been taken apart so much I never really got to enjoy the NEW part but I sure did pay for it. if it is really a good will gesture why should I sign my rights away? They failed to mention that part in their response to the Revdex.com. I will accept the offer of they send me a new letter without the release of liability.
To Whom It May Concern.Hyundai Motor America will reimburse the customer $72.50 through our Regional Office as a goodwill gesture. A check request will be issued for the reimbursement ofthe tow expense. The customer may keep the reimbursement that is being processed by our Campaign 132...
reimbursement site. Sincerely,[redacted]
Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re: Complaint# [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. In the interest ofgoodwill and customer satisfaction HMA has reimbursed the customer 2 month's car paymentsfor the total amount of $670. Hyundai Motor...
America would be happy to work with thecustomer to arrange for a field service engineer to inspect the vehicle. A representative willcontact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
May 3, 2017 Revdex.com Serving San Diego 4747 Viewridge Ave #200 San Diego CA 92123 858-496-2131 Claim # 12113641 HMA offered this consumer a repurchase for his Sonata Hybrid; however, due to the remaining balance on the loan he declined our offer. On April 5th, HMA offered a 1 time...
goodwill reimbursement for 3 car payments due to his negative experience during the necessary repairs for his Sonata. This offer remains open. HMA is however, unable to meet his request for additional compensation. Hyundai Motor America’s internal consumer assistance process attempts to resolve every customer concern in a satisfactory manner. We realize, however, that mutual agreement on some issues may not be possible. To the extent that he disagrees with our evaluation, we would like to take this opportunity to remind him that he may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc. 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203 1-800-955-5100 The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to him, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as his. To begin the ADR process, simply call the Council of Revdex.coms at the number listed above and he will be sent a Customer Claim Form, along with a handbook describing how Revdex.com AUTO LINE works. Our office can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Hyundai Southern Region CA contacted the costomer to review his concerns. Hyundai regional office will work with the dealer to insure that the customer is removed from the data base and solications are suspended.
A Hyundai Motor America representative has been working with the consumer directly in regards to their concern. In the interest of goodwill and customer satisfaction, the representative offered the consumer rental reimbursement, and reimbursement in the amount of two car payments.The Independent...
Repair Facility which is completing the repairs to the consumer's vehicle has placed an order for the necessary parts with Fred Beans Hyundai, and that order will be fulfilled as the parts become available.Thank you for the opportunity to respond to this claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
" "up until the first required scheduled maintenance (i.e., earlier of 60,000 miles or 48 months of ownership)" this is the key, I took my car in for major transmission repair at approximately 35,000 miles and the dealership in Palm Springs told me that the timing belt should be replaced at 37,500 miles as documented in my case file. In addition, when I took my vehicle in for inspection it was at the 48 month period and the due diligence by the dealership should have been to change the timing belt at 48 months not 60,000 miles as stated in all my owner materials. I took the vehicle in to the dealership because they were supposed to offer me an expected service to comply with my owner's manual. Otherwise, I would have gone anywhere else. They mentioned my timing belt at the time and now act as though it was never said at all. It is this lack of business ethics, changing stories by all at Hyundai, and void of moral values that denies me of my rights through the oppression of social capital within the hegemonic system controlled by Hyundai. It is clear by this response that they acted in bad faith by not completely servicing my vehicle at the appropriate time when I paid approximately $200 for three belts and not $400 for all. It is embarrassing that such a huge corporation would deny me agency after the large investment on my behalf. The dealership still has my vehicle and has not contacted me after almost a month. Sad but true. I would like to go to the press and see how many others have gone through this experience. I have the recorded message from the case worker at Hyundai that verifies this statement.
Regards,
[redacted]
Hyundai Motor America has successfully processed and approved a check for Mr. Alvarado in the amount of $60.00. The check will be mailing on 3/4/2016. Please allow 5-7 business days for the check to arrive to the address indicated. Thank you.
Dear Sir/Madam,I spoke today, January 30, 2018 with customer to address customer's concerns. Hyundai Motor America ("HMA") offered customer to receive his requested amount of $613.20 in Hyundai Rewards Points. Customer agreed and accepted the offer. This offer will be processed within 1-2...
business days after HMA receives the signed letter from customer. For any further questions or if anything else is needed at HMA's end- please let me know. Sincerely, [redacted]. Customer Service Specialist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am fine with them sending a field service engineer to inspect the vehicle but I want someone to do so immediately. Making me wait until "sometime" in January is unreasonable when they have numerous opportunities to do so on previous service visits to the dealer over the past 3 years. it is still December and I have only 12 mnths left of my lease. If they are able to finally fix it I would like a guarntee with some type of immediate resolution should the fix or repair fail in the short time I have left on lease. I think this would be very fair considering the frustration I have had over the past 3 years.This was the email I received yesterday:
Good afternoon Mr. [redacted]. I did your voicemail today and I apologize for the delay in contact. I was able to start reviewing your case here at the region, and am inquiring if you would be open to an inspection by one of our field service engineers? This inspection would be sometime in January as the next step in your case if you choose to do so. Please reply at your nearest convenience in order to determine the next course of action. Thank you and have a great holiday.Regards,[redacted]Consumer Affairs AnalystHyundai Motor AmericaPhone: [redacted] Fax: [redacted]
Regards,
[redacted]
Upon complete review of the complaint #[redacted] regarding the necessary engine repair, our position is as follows: The warranty for the engine was for a period of 5 years/60,000-miles (whichever occurs first ) for subsequent owners. According to the information submitted, based...
on the current mileage of 65,244 the Hyundai warranty has expired and there is no additional coverage for the cost. We sincerely apologize we are unable to assist financially with this needed repair. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueLink services. Hyundai BlueLink does have a variety of package options, which are detailed in the...
enclosed document. In order to activate the Remote package, the customer must also activate the Connected Care package. A one year subscription of both Connected Care and Remote is $198.00.According to our records, this customer’s Connected Care, Remote, and Guidance package subscriptions were cancelled on February 20, 2016, and a refund was issued at that time. If the customer has additional questions regarding the status of the refund, Hyundai would be please to address them.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
This vehicle was purchased on 9/17/2009. This vehicle was purchased well over 8 years ago. The active warranty on this vehicle is for powertrain (10 years or 100,000 miles whichever comes first) only at this point. All other warranties are expired. There are no open...
campaign for this vehicle. The customer is responsible for all this door handle repairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
right headlight lens-no evidence of external force what could damage lens. stress or fatique of material-manufacture defect. happy holidays.
Tell us why here...Agreements between the dealership and customer whether verbal or written need to address between them. Also, any concerns there may be with registration/license that is handled through a DMV need to be addressed with that DMV. Hyundai Motor America has no involvement in either of the sales agreement between the dealership and customer or DMV operational procedures.
Hyundai Motor America has reviewed Ms. [redacted]'s complaint and has offered to reimburse her $65.00 for her Bluelink subscription as requested. Ms. [redacted] has agreed to provide a copy of her current registration as well as proof of payment as required documentation to complete the...
reimbursment. All of our customers are very important to us and we sincerely thank you for the opportunity to review and address this matter further. Hyundai Consumer Affairs
2/24/16 Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to claim #[redacted]. Our office has reviewed the customer’s complaint regarding her Blue Link subscription billing and her request for...
reimbursement of $297.00. Per our records all 3 package subscription were cancelled and a refund was credited back to the card on file, ending in [redacted], on December 15, 2015. With regard to billing, attached is page 1 and page 2 of the terms and conditions for the Blue Link service. These terms and conditions were acknowledged and accepted by the consumer at that [redacted]e. Please note section 2. Fees, Payment, Billing and taxes as well as section 3. Service activation, duration and cancelation. Specifically the lines “After the expiration of your initial service period, if we have a valid form of payment on file for you, then your Hyundai Blue Link service will automatically renew for subsequent one year renewal periods. Unless and until it is cancelled by you or us as allowed in this agreement. “ Per our records there was an email communication sent to the customer 25 days before renewal on 11/19/15. A reminder email communication was sent 10 days prior to the renewal date on 12/4/15. Both of these communications would allow the customer opportunity to contact Blue Link and cancel the contract renewal. We do not show where Blue Link was contacted for the cancelation during that time. Therefore the contact was renewed on 12/14/15 charging the credit card on file, which the customer provided. The customer contacted our Blue Link offices on 12/14/15 after she was notified, and then requested cancelation. Her refund was processed on 12/15/15 in the amount of $297.00. We do not have record of any further charges made to her Blue Link account. However, if the customer has additional documentation, please have her submit it for further review. Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize if the consumer feels her renewal and refund were not handled as agreed upon. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Hyundai Motor America is in the process of having a $50.00 gift card sent to Mr. [redacted]. This should resolve Mr. [redacted]'s complaint.