HMA apologize to the customer for his inconvenience. Hyundai is willing to reimburse the customer the $80.00 as a one time goodwill gesture and customer satisfaction..Please request the customer to please submit a copy of the repair order for repair preformed, proof of payment and a current...
copy of current vehicle registration. Please advise the customer the check will be processed and will receive in 2-3 weeks once documents has been received. Thank you Customer can fax his documents to : 714-593-3508 Please reference case # [redacted] Email to: [email protected] Thank you
[redacted] did call the customer on two occasions (11/14 & 11/17) and left messages each time. [redacted] confirmed that the voicemail message on the customers phone line identified it as being the correct number for Mr. [redacted]. We attempted to contact Mr. [redacted] again this morning at ###-###-#### and left another message. We certainly want to try and assist him and if we don’t hear back from him today, we will call again tomorrow. Thanks, [redacted]Sr. Manager, Consumer Affair
Hello, Your claim and concern is important to us. We would like to be of assistance to address your most recent concern.Please allow for 3-5 business days for one of our agents to contact you. Sincerely,[redacted]Supervisor, Customer Service SpecialistsHyundai Motor America
Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to Claim # [redacted]. Hyundai has an established a contact center for assistance with reimbursement requests regarding the Sonata recall...
campaign. Please have the consumer contact the: SONATA CLASS ACTION SETTLEMENT CENTER P.O. Box 20840 Fountain Valley, CA 92728 Phone: 844.317.9571 Email: [email protected] Website: https://sonataenginesettlement.hyundaiusa.com/ Hyundai Motor America is unable to meet the consumers request for trade assistance. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Attached are 2 invoices. Invoice # [redacted] shows the part was invoiced when the car was repaired as part of the campaign. And invoice # [redacted] shows the part listed again where I had to pay for the repair. If it was not repaired/touched why is it included as a line item on the first invoice? Also, this part must be removed in order to replace the engine block and could have been damaged as part of the engine seizure or when the engine was disassembled and put back together. In any case, it is clearly listed on the invoice as an item that was addressed during the original engine block repair as noted on invoice # [redacted]. Also since I have now included the invoice #[redacted] the 2nd defect that the car was brought in for was the seat belt. The seat belt did not latch correctly and kept popping out. Based on the recall info I received it sounded like this was another defect that was being addressed. However, when I brought it in for the repair, I was told the recall was to add a sticker to the seat belt and my issue with the seat belt not latching correctly was not covered and I paid $218.09 for parts and labor for that as well. Based on all this information I feel I should be reimbursed the $1323.28 for the Turbo Charger and $218.09 for the defective seat belt buckle that is a Safety issue for a total of $1554.46 Regards,
[redacted]
We have reviewed the materials you provided and inspected your Sonata. In the course of our inspection, however, we were unable to find any malfunctions or defects relating to themanufacture or design of the vehicle. Accordingly, from the information available to us, while we sympathize with you...
about the vehicle fire, we cannot agree that the fire was caused by the vehicle’s original manufacture or design.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Hyundai Motor America apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s repair history and investigated her claim in detail. Based on that evaluation, HMA’s position is that the supporting evidence does not meet the standard necessary...
that would justify the repurchase or replacement of this vehicle. Customer’s individual concerns have been addressed within a reasonable number of repair attempts.HMA’s authorized service dealer has resolved all reported and confirmed concerns per the terms of the manufacturer’s New Vehicle Limited Warranty. To our knowledge the vehicle has been properly repaired and is currently operating as designed. Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties.As a gesture of goodwill, HMA has offered to reimburse the amount of two monthly car payments for customer satisfaction.Western Region Consumer Affairs
Hyundai Motor America ("HMA") apologizes for any confusion regarding scheduling the service appointment to address the concern. Upon inspection by Romero Hyundai, the service department added fuel to the vehicle and the fuel gauge reached the full indicator. In addition, the dealer scanned the vehicle and was unable to verify or duplicate any concern at this time.
HMA’s authorized service dealer has inspected the vehicle and found it to be operating as designed. Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties. And keep in mind that you can schedule service at any authorized Hyundai dealership.
Western Region Consumer Affairs
Manufacturer response to case # [redacted]To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s claim in detail.As indicated, the Trade-In Value Guarantee program only applies to the...
purchase of new vehicle. Leases are not eligible.Unfortunately, HMA is not able to alter the program rules or assist with the customer’s request for compensation from [redacted] Hyundai at this time.Western Region Consumer Affairs
Dear Mr. [redacted] Thank you for taking the time to let us know of your recent experience with your Hyundai Sonata. While we apologize for the circumstances that prompted your letter to the Revdex.com, we do appreciate the opportunity to respond to your concerns. Please know Hyundai is absolutely...
committed to best-in-class customer service and we are truly sorry to learn of your recent experience.We have reviewed the matter further and see that a full reimbursment has been processed to you as of April 2, 2015. Please allow 10 business days for the processing and receipt of your reimbursment. Ms. [redacted] from our office is also monitoring your reimbursment to ensure that this matter is resolved to your satisfaction. I am aware she has spoken with you dirrectly and should you have any further questions or concerns please do not hesitate to call. Thank you.
Hyundai Motor America has reviewed Customer Complaint # [redacted], and has prepared the following in response:Hyundai Motor America is sorry to hear about this customer’s engine concern. This vehicle currently has approximately 128,000 miles, beyond the terms of the warranty period. Day’s Morgantown...
Hyundai is proceeding with the customer-authorized repairs, which are currently in progress. Dealer personnel will contact the customer upon completion of those repairs.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept and appreciate the price of $99. Can Bluelink have it in their system, that I will be paying $99 for the remote service. Please respond & explain to me how will this take place. Thank you.
Regards,
[redacted]
I looked into the case and as of 8/16 the case manager did speak with the customer over the phone. We acknowledged the customer concerns and offered reimbursement for the disputed amount. The customer was happy we called and did not expect to be reimbursed, good news. A check was processed...
for reimbursement in the amount of $99 as sited below and is currently under review for approval (which we will approve). Please feel free to contact me back with any questions, happy to help! Respectfully, [redacted]Representative, National Customer Care
To Whom It May Concern:HMA reviewed the customer’s complaint.The customer’s concern with the struts has been repaired. The parts and labor werecovered by Hyundai Motor America.The customer’s paint concern was not covered under warranty. As a goodwill gesture,HMA issued the customer $250.00 in...
Hyundai Reward Points that could be used at theDealership and would cover the cost of the paint repair. On 12/30/2016, the customerused the reward points for a brake repair and Per dealership, customer stated they wouldhave paint repair done at a later date and pay at their own expense.If you should have any questions, I can be reached at [redacted]Sincerely,[redacted]Consumer Affairs Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dealer failed to notify me to leave my tank empty before taking my car for check up. Spent whole the day and was told that the tank was too full to check up. Needs to go back the dealer on 10/28 again. So frustrating.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was very cooperative with Hyundai and the inappropriate comments was from Hyundai not by me
Regards,
[redacted]
Mr. [redacted], Upon complete review of your request (Revdex.com complaint #[redacted]) regarding the starter and oil leak repairs for your 2009 Hyundai Santa Fe VIN - [redacted], our position is as follows:The warranty for the starter is for a period of 5 years/60,000-miles...
(whichever occurs first.) According to the information you submitted, you purchased your Santa Fe on May 22, 2010 and based on your current mileage of 85,900 + miles, your Hyundai warranty has expired and Hyundai will no longer cover the cost of your repairs. We must respectfully decline your request for a service voucher for the cost of the starter replacement and any compensation for your loss of use. Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize we are unable to assist financially with your needed repair. Based on your other comments regarding your dissatisfaction with the service you have received, we have documented your comments and will notify dealership management. Thank you for bringing this to our attention. If you have any additional questions or concerns regarding your Santa Fe, we can be reached again by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
We have contacted the Dealership where the engine is being replaced and repaired are being made. The dealership is hoping to have vehicle ready for the customer to pick up on Monday 02/01 or Tuesday 02/02. It should also be noted that the customer damaged a loaner vehicle and is responsible for the expenses to repair that loaner. [redacted] declines to offer assistance towards the damage repair of the loaner vehicle.
Customer confirmed that the subscription has been canceled already and that she would be reimbursed of the canceled service.In addition, customer discussed her concerns today with a Blue Link Specialist who reviewed and explained the subscription process to her. As a goodwill gesture, customer was offered 3 month for her subscribed blue Link packages and has accepted our offer.
Hyundai BlueLink team will address Mr. [redacted]'s request, and make sure his email is linked to one specific VIN and will take care of any discrepancy. Thank you for bringing this concern to our attention.
HMA apologize to the customer for his inconvenience. Hyundai is willing to reimburse the customer the $80.00 as a one time goodwill gesture and customer satisfaction..Please request the customer to please submit a copy of the repair order for repair preformed, proof of payment and a current...
copy of current vehicle registration. Please advise the customer the check will be processed and will receive in 2-3 weeks once documents has been received. Thank you Customer can fax his documents to : 714-593-3508 Please reference case # [redacted] Email to: [email protected] Thank you
[redacted] did call the customer on two occasions (11/14 & 11/17) and left messages each time. [redacted] confirmed that the voicemail message on the customers phone line identified it as being the correct number for Mr. [redacted]. We attempted to contact Mr. [redacted] again this morning at ###-###-#### and left another message. We certainly want to try and assist him and if we don’t hear back from him today, we will call again tomorrow. Thanks, [redacted]Sr. Manager, Consumer Affair
Hello, Your claim and concern is important to us. We would like to be of assistance to address your most recent concern.Please allow for 3-5 business days for one of our agents to contact you. Sincerely,[redacted]Supervisor, Customer Service SpecialistsHyundai Motor America
Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Hyundai Motor America has prepared the following as our response to Claim # [redacted]. Hyundai has an established a contact center for assistance with reimbursement requests regarding the Sonata recall...
campaign. Please have the consumer contact the: SONATA CLASS ACTION SETTLEMENT CENTER P.O. Box 20840 Fountain Valley, CA 92728 Phone: 844.317.9571 Email: [email protected] Website: https://sonataenginesettlement.hyundaiusa.com/ Hyundai Motor America is unable to meet the consumers request for trade assistance. Thank you for allowing us the opportunity to review this matter further. Hyundai Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Attached are 2 invoices. Invoice # [redacted] shows the part was invoiced when the car was repaired as part of the campaign. And invoice # [redacted] shows the part listed again where I had to pay for the repair. If it was not repaired/touched why is it included as a line item on the first invoice? Also, this part must be removed in order to replace the engine block and could have been damaged as part of the engine seizure or when the engine was disassembled and put back together. In any case, it is clearly listed on the invoice as an item that was addressed during the original engine block repair as noted on invoice # [redacted]. Also since I have now included the invoice #[redacted] the 2nd defect that the car was brought in for was the seat belt. The seat belt did not latch correctly and kept popping out. Based on the recall info I received it sounded like this was another defect that was being addressed. However, when I brought it in for the repair, I was told the recall was to add a sticker to the seat belt and my issue with the seat belt not latching correctly was not covered and I paid $218.09 for parts and labor for that as well. Based on all this information I feel I should be reimbursed the $1323.28 for the Turbo Charger and $218.09 for the defective seat belt buckle that is a Safety issue for a total of $1554.46 Regards,
[redacted]
We have reviewed the materials you provided and inspected your Sonata. In the course of our inspection, however, we were unable to find any malfunctions or defects relating to themanufacture or design of the vehicle. Accordingly, from the information available to us, while we sympathize with you...
about the vehicle fire, we cannot agree that the fire was caused by the vehicle’s original manufacture or design.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Hyundai Motor America apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s repair history and investigated her claim in detail. Based on that evaluation, HMA’s position is that the supporting evidence does not meet the standard necessary...
that would justify the repurchase or replacement of this vehicle. Customer’s individual concerns have been addressed within a reasonable number of repair attempts.HMA’s authorized service dealer has resolved all reported and confirmed concerns per the terms of the manufacturer’s New Vehicle Limited Warranty. To our knowledge the vehicle has been properly repaired and is currently operating as designed. Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties.As a gesture of goodwill, HMA has offered to reimburse the amount of two monthly car payments for customer satisfaction.Western Region Consumer Affairs
Hyundai Motor America ("HMA") apologizes for any confusion regarding scheduling the service appointment to address the concern. Upon inspection by Romero Hyundai, the service department added fuel to the vehicle and the fuel gauge reached the full indicator. In addition, the dealer scanned the vehicle and was unable to verify or duplicate any concern at this time.
HMA’s authorized service dealer has inspected the vehicle and found it to be operating as designed. Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties. And keep in mind that you can schedule service at any authorized Hyundai dealership.
Western Region Consumer Affairs
Manufacturer response to case # [redacted]To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s claim in detail.As indicated, the Trade-In Value Guarantee program only applies to the...
purchase of new vehicle. Leases are not eligible.Unfortunately, HMA is not able to alter the program rules or assist with the customer’s request for compensation from [redacted] Hyundai at this time.Western Region Consumer Affairs
Dear Mr. [redacted] Thank you for taking the time to let us know of your recent experience with your Hyundai Sonata. While we apologize for the circumstances that prompted your letter to the Revdex.com, we do appreciate the opportunity to respond to your concerns. Please know Hyundai is absolutely...
committed to best-in-class customer service and we are truly sorry to learn of your recent experience.We have reviewed the matter further and see that a full reimbursment has been processed to you as of April 2, 2015. Please allow 10 business days for the processing and receipt of your reimbursment. Ms. [redacted] from our office is also monitoring your reimbursment to ensure that this matter is resolved to your satisfaction. I am aware she has spoken with you dirrectly and should you have any further questions or concerns please do not hesitate to call. Thank you.
Hyundai Motor America has reviewed Customer Complaint # [redacted], and has prepared the following in response:Hyundai Motor America is sorry to hear about this customer’s engine concern. This vehicle currently has approximately 128,000 miles, beyond the terms of the warranty period. Day’s Morgantown...
Hyundai is proceeding with the customer-authorized repairs, which are currently in progress. Dealer personnel will contact the customer upon completion of those repairs.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept and appreciate the price of $99. Can Bluelink have it in their system, that I will be paying $99 for the remote service. Please respond & explain to me how will this take place. Thank you.
Regards,
[redacted]
I looked into the case and as of 8/16 the case manager did speak with the customer over the phone. We acknowledged the customer concerns and offered reimbursement for the disputed amount. The customer was happy we called and did not expect to be reimbursed, good news. A check was processed...
for reimbursement in the amount of $99 as sited below and is currently under review for approval (which we will approve). Please feel free to contact me back with any questions, happy to help! Respectfully, [redacted]Representative, National Customer Care
To Whom It May Concern:HMA reviewed the customer’s complaint.The customer’s concern with the struts has been repaired. The parts and labor werecovered by Hyundai Motor America.The customer’s paint concern was not covered under warranty. As a goodwill gesture,HMA issued the customer $250.00 in...
Hyundai Reward Points that could be used at theDealership and would cover the cost of the paint repair. On 12/30/2016, the customerused the reward points for a brake repair and Per dealership, customer stated they wouldhave paint repair done at a later date and pay at their own expense.If you should have any questions, I can be reached at [redacted]Sincerely,[redacted]Consumer Affairs Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The dealer failed to notify me to leave my tank empty before taking my car for check up. Spent whole the day and was told that the tank was too full to check up. Needs to go back the dealer on 10/28 again. So frustrating.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was very cooperative with Hyundai and the inappropriate comments was from Hyundai not by me
Regards,
[redacted]
Mr. [redacted], Upon complete review of your request (Revdex.com complaint #[redacted]) regarding the starter and oil leak repairs for your 2009 Hyundai Santa Fe VIN - [redacted], our position is as follows:The warranty for the starter is for a period of 5 years/60,000-miles...
(whichever occurs first.) According to the information you submitted, you purchased your Santa Fe on May 22, 2010 and based on your current mileage of 85,900 + miles, your Hyundai warranty has expired and Hyundai will no longer cover the cost of your repairs. We must respectfully decline your request for a service voucher for the cost of the starter replacement and any compensation for your loss of use. Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize we are unable to assist financially with your needed repair. Based on your other comments regarding your dissatisfaction with the service you have received, we have documented your comments and will notify dealership management. Thank you for bringing this to our attention. If you have any additional questions or concerns regarding your Santa Fe, we can be reached again by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
We have contacted the Dealership where the engine is being replaced and repaired are being made. The dealership is hoping to have vehicle ready for the customer to pick up on Monday 02/01 or Tuesday 02/02. It should also be noted that the customer damaged a loaner vehicle and is responsible for the expenses to repair that loaner. [redacted] declines to offer assistance towards the damage repair of the loaner vehicle.
Customer confirmed that the subscription has been canceled already and that she would be reimbursed of the canceled service.In addition, customer discussed her concerns today with a Blue Link Specialist who reviewed and explained the subscription process to her. As a goodwill gesture, customer was offered 3 month for her subscribed blue Link packages and has accepted our offer.
Hyundai BlueLink team will address Mr. [redacted]'s request, and make sure his email is linked to one specific VIN and will take care of any discrepancy. Thank you for bringing this concern to our attention.