Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The resolution does not address or resolve any of the issues of the complaint.
Regards,
[redacted]
I reject this offer. They make phony attempts to contact you via email. On November 28, 2016, I received an email which I replied to and requested that they call me. I didn't get another email until this month. AGAIN, I told them to call me, but have yet to receive a call from Hyundai. So who are they kidding with their BS resolution of "someone will call". Who? When? By the time the car is out of warranty??? I demand Hyundai calls me and they better fix my damn car!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is Hyundai's National Adverted Leasing Program (https://m.hyundaiusa.com/unlimited-plus). It's not 1 or 2 dealer not honoring Hyundai's program, it almost all S. Cal Hyundai's dealers not honoring. I had called almost every dealer in S. Cal asking if they are honoring Hyundai's program. None of them are willing to do so. Thus, this is in deed misrepresentation of Hyundai's National Adverted Leasing Program even a scam. Hyundai should take responsibility to ensure their dealers are fully trained for such program and willing to work with customer to honor such program. Otherwise, Hyundai shouldn't promote this kind of CA-wide program that none of their dealer will cooperate. I sincerely request Revdex.com to look into this issue. Indeed, I may cooperate with other potential buyers with similar issues to file class action with Hyundai.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to keep my complaint open until such time as the reimbursement has been received by me. This has gone too long and if I allow it to be accepted, who knows when I will receive reimbursement.
Regards,
[redacted]
Good evening,Please see attached document.Dear Mr. [redacted],Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. Weappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.It appears that you submitted a claim with Better...
Business Bureau. Based upon theinvestigation of your case and repair history, the vehicle does not warrant a repurchase underLemon Law parameters. Sterling McCall Hyundai has evaluated the vehicle and unable toduplicate mechanical concerns with the Engine. Additionally, the sunroof concerns have beenaddressed and repaired at no cost to you. On 9/6/17, In the interest of customer satisfaction,HMA sent an offer to reimburse cash equivalent to one (1) monthly vehicle paymentreimbursement. Furthermore, we invite you to continue working with the local dealership for anydealership disputes or concerns you have. We remain open to the previous reimbursementoffered on 9/6/17. Have a pleasant evening! With respect, [redacted] P.Customer Service SpecialistPhone: [redacted]www.hyundai.com Hyundai Motor America
Dear [redacted] and the Revdex.com,
Thank you for contacting Hyundai Motor America where we all
strive to provide the
best quality products and a great customer care
experience. I am detailing the process
of this case:
1. We will...
request
a tow to [redacted] Hyundai for your 2005 Elantra.
2. Once it is at
[redacted] Hyundai, they will inspect the Throttle System and perform a
Braking inspection.
3. The towing and
inspection of your 2005 Elantra will be at no cost to you.
4. After the
inspection is completed, [redacted] Hyundai will provide details of their
findings.
5. We will contact
you for the next steps.
I can assure you that our team can take care of this
request, get in contact
with you and come to a solution to this situation.
I hope this information becomes useful and, for further
assistance don’t
hesitate to contact Hyundai Motor America Customer Connect Care team at (800 )633-5151
Thank you again for your time and your patience, and I hope
you have a great
day.
Best Regards,
[redacted]
National Customer Care Representative
Hyundai Motor America
In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to reimburse the customer in the amount of $1,407.92 for rental expenses. A Hyundai Motor America representative will contact her to arrange for additional documents required in order to process that request.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
August 1, 2017 Revdex.com Serving San Diego 4747 View Ridge Ave #200 San Diego, CA 92123 Upon complete review of the consumers request (SD Revdex.com complaint # [redacted]) regarding their 2016 Hyundai Sonata our position is as follows: The consumer has indicated he would like his...
vehicle repurchased. We have thoroughly investigated his claims. Based on our current evaluation, the vehicle is operating as designed, the cause of the condition is due to an iphone issue and not a vehicle concern. Therefore, we do not believe this matter warrants a repurchase. HMA file # [redacted]. Hyundai Motor America’s internal consumer assistance process attempts to resolve every customer concern in a satisfactory manner. We realize, however, that mutual agreement on some issues may not be possible. To the extent that you disagree with our evaluation, we would like to take this opportunity to remind you that you may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc. 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203 1-800-955-5100 The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to you, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as yours. To begin the ADR process, simply call the Council of Revdex.coms at the number listed above and you will be sent a Customer Claim Form, along with a handbook describing how Revdex.com AUTO LINE works. A decision is ordinarily rendered within forty (40) days of AUTO LINE’s receipt of a properly completed Customer Claim Form. Revdex.com would then mail you a copy of the arbitrator’s decision and, if accepted by you, Hyundai would be required to comply with the decision of the arbitrator within certain time limitations. Revdex.com would, thereafter, verify that the arbitrator’s decision had been completed. Again, this service is offered to you at no cost and if you do not agree with the Revdex.com’s decision, it is not binding on you. Sincerely, Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I partially agree with [redacted]s' response. This response below is what was put in writing & sent to my email by [redacted], [redacted]s' team lead, who took over my case. I was in agreement and my car was towed to [redacted]s [redacted] Hyundai on 8/4/16. To date, I have not received a phone call update promised by [redacted] at [redacted]s Hyundai Service nor [redacted] at Hyundai America or a email response to my asking for a update. To recap on our conversation,• I will have your 2005 Elantra towed from your home to [redacted] Hyundai at no cost to you.• [redacted] Hyundai will inspect the Throttle System and complete a Braking inspection at no cost to you.• If a factory defect is found from the inspection of your Throttle system or Breaking system, you would be covered for repairs at no cost to you.• We can tow your car back to your home as an option at no cost to you.Also, I have agreed to have a rental car sent to the dealer for pick by you until we complete the inspection and possible repairs for defective parts and labor at no cost to you.To date, I was not informed 'when' a rental car was at [redacted]s waiting for me.
Regards,
[redacted]
Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131Hyundai Motor America has prepared the following as our response to claim #[redacted] Our office has reviewed the customer’s complaint and has agreed to schedule inspection and repair for her the steering...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with your conclusion that it is due to the radiator malfunctioning and the cooling fan being bypassed. I have confirmed with the Hyundai dealership service department who inspected my vehicle that both the radiator and the cooling fan are functioning normally. There is absolutely no proof or even indication that this engine overheated. I am also certain that the engine did not overheat as I would have noticed. I frequently check on the temperature gauge as I drive especially when traveling on highways to ensure everything is okay with my vehicle. The fact that you say it overheated and that there is no way the problem is due to this recall is absolutely ridiculous. You are simply using the fact that it is not a factory Hyundai radiator as an excuse to get out of fixing your own mistake. To address the salvage title, I was assured by numerous employees of both Hyundai dealerships and Hyundai Motor America representatives that a salvaged title would not affect this recall. I do have a recording of one of these phone calls to prove that. Had this not been the case, I would not have kept the car. I take excellent care of this car and I have the records to prove that. I am a big fan of Hyundai vehicles and I planned on upgrading to a Genesis in the near future. I have also promoted your vehicles to my family and friends. It is appalling that you would try so hard to find a way out of taking care of a problem that is clearly your own fault. The symptoms stated in the original recall match my vehicle exactly. In that same letter, you stated that you would be extending the warranty to 120,000 miles and that our (your customers) trust means everything to you. I certainly do not appreciate the way I have been treated by this company and if this problem is not resolved how it should be, you have successfully lost a loyal customer for life.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.With regards to the "having a problem" button. I tried to fill it completely out twice, with full explanation of the problem I was having, and both times , after I had completely filled it out, the website said something was wrong and couldnt be sent, but would not tell me what was wrong, and there is no phone number to call.Nevertheless, I appreciate you reconsidering my claim, and doing the right thing
Regards,
[redacted]
Revdex.com:
Can you remove my personal identifiable (my name) from Hyundai's last email? Since it is stated everywhere on this website not to say names.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The offer that I received from Hyundai to "solve" my issue is stated below:We would like the opportunity to try and duplicate the engine shutting off while driving. Here is what we propose:
·
Have you drop your vehicle off at (Dealership Name)
·
You will be provided a rental
·
The dealer will drive your vehicle at least
100 miles over several days to see if the shutting off can be duplicated
and/or if any codes are logged.
·
Once completed, your vehicle will be
returned to you with the same amount of fuel that you bring it in with
and they will clean it.I responded to the case manager by saying that I do not feel comfortable allowing a stranger to drive my vehicle for at least 100 miles and over numerous days. I also told her that I do not believe extending the "test" that Hyundai has performed will do anything to replicate the issue I encountered on 11/15 as stated in my initial complaint. I will allow Hyundai to do test on my vehicle if they can provide me a guarantee that the test they would run would replicate my issue and at the same time not harm my already unsafe vehicle even more. Below is what I mentioned to the case manager on 12/15 in response to her test plan:"This solution still does not answer my last email through the Revdex.com. I
asked Hyundai, "If the dealership only makes repairs on codes that are
recorded, what will be the fix to my vehicle the next time that my
engine shuts off while in drive on the side of a highway and there is no
code logged again? I am looking for an answer from corporate Hyundai
that will ensure me next time that I encounter a problem like my engine
shutting off that it will be recorded properly so that the root cause of
the issue with my vehicle can be fixed. " I still stand behind what I
said here and your solution does not sound like it will sufficiently
test what I am looking for. I will authorize Hyundai to test my vehicle
if they were going to guarantee to replicate my concern and not harm my
unsafe vehicle any more."I still have yet to receive an answer to my question on how Hyundai is going to ensure that the next time my unsafe vehicle's engine shuts off while I am driving down a highway that my vehicle will correctly log that event so it can be fixed. I will not settle for the go to Hyundai answer of "Should
you experience any further concerns, please contact your Hyundai
dealership to schedule a service appointment and have them further
evaluate any needed repairs.", I want the root cause to be found and fixed, but just putting 100 miles on my vehicle doesn't seem logical to fix my unsafe vehicle. When my engine shuts off again Hyundai will be coming to get the vehicle in the state it shut off in so that they can verify my concern with my unsafe vehicle.
Regards,
[redacted]
Hyundai Motor America has reviewed Customer Complaint# [redacted]. Hyundai request the customerbring the vehicle to have all concerns inspected at an authorized Hyundai dealership. Hyundai MotorAmerica will continue to honor the terms of all applicable warranties. A representative has been incontact...
with the customer directly and will continue to work with them regarding their concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Hello,Hyundai motor america has agreed to Reimburse the customer for the repair. ( see attached letter) Currently Hyundai Motor america is awaiting the requested documents from the customer to process the reimbursement.thank you, [redacted]
[redacted]
[redacted]
[redacted] @hmausa.com www.hyundai.com Hyundai Motor America
Revdex.com:i have attached the document which I could not attach earlier.In that all the specific details are provided for my vehicle .Moreover I would want to tell that my next service date has reached in a couple of days but till now nobody has reached out or even just followed up with me which shows the concern for customers .Another problem has occurred in my car which seems serious and I believe it is due to the previous problem which has not been till now fixed and delayed and delayed and delayed and till not resolved.It just makes me feel that especially team Hyundai which is by far the worst dealership I have come across and you can look up for their reviews and ratings yourself as you know better but I am even shocked to not receive any call back from the head office where I emailed 1.5 months back and even sent a letter to their address which forced me to contact Revdex.com .Its just nobody really cares for customer like us who have bought 2 brand new Hyundai cars top models in the last 6 months ,Its just disappointing and disgraceful.Kindly read the document which I have attached and I am pretty sure atleast you will feel and understand what kind of struggle I am literally going through.Thanks Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[This morning we were made aware that reimbursement was rejected as per Hyundia despite submitting all paperwork asked. Plus we request that all payments that are charged to us while the car off the road are reimbursed since there is no ETA of parts. Also we need a check over nighted to us this as been too many weeks of back and forth emails once this is resolved. As per contact with Hyundia it would still be much time until we would be reimbursed if our "paperwork" was ever approved. ]
Regards,
[redacted]
Dear Ms. [redacted],Hyundai Motor America (HMA) has completed a full and fair evaluation of your vehicle repair history and the warranty that applies. As second owner of your vehicle, you are provided with a 5 year or 60,000 mile (whichever comes first) powertrain warranty. Unfortunately, the concern with your muffler happened at 114,526 miles. Your currently out of warranty for the muffler repair by 54,526 miles. Additionally, you have indicated that you were unsatisfied with the prior repair(s) performed by Vacaville Hyundai. At this time, HMA would like to encourage you to contact Vacaville Hyundai regarding your concern with your prior repair(s). Additionally, It may be best to work with either Roseville Hyundai or another Hyundai dealership for future services. Sincerely, [redacted]Supervisor, Customer Service Specialist
The customer was traded into a new vehicle on January 28, 2015 by the dealership, Dennis Hyundai.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The resolution does not address or resolve any of the issues of the complaint.
Regards,
[redacted]
I reject this offer. They make phony attempts to contact you via email. On November 28, 2016, I received an email which I replied to and requested that they call me. I didn't get another email until this month. AGAIN, I told them to call me, but have yet to receive a call from Hyundai. So who are they kidding with their BS resolution of "someone will call". Who? When? By the time the car is out of warranty??? I demand Hyundai calls me and they better fix my damn car!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is Hyundai's National Adverted Leasing Program (https://m.hyundaiusa.com/unlimited-plus). It's not 1 or 2 dealer not honoring Hyundai's program, it almost all S. Cal Hyundai's dealers not honoring. I had called almost every dealer in S. Cal asking if they are honoring Hyundai's program. None of them are willing to do so. Thus, this is in deed misrepresentation of Hyundai's National Adverted Leasing Program even a scam. Hyundai should take responsibility to ensure their dealers are fully trained for such program and willing to work with customer to honor such program. Otherwise, Hyundai shouldn't promote this kind of CA-wide program that none of their dealer will cooperate. I sincerely request Revdex.com to look into this issue. Indeed, I may cooperate with other potential buyers with similar issues to file class action with Hyundai.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to keep my complaint open until such time as the reimbursement has been received by me. This has gone too long and if I allow it to be accepted, who knows when I will receive reimbursement.
Regards,
[redacted]
Good evening,Please see attached document.Dear Mr. [redacted],Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. Weappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.It appears that you submitted a claim with Better...
Business Bureau. Based upon theinvestigation of your case and repair history, the vehicle does not warrant a repurchase underLemon Law parameters. Sterling McCall Hyundai has evaluated the vehicle and unable toduplicate mechanical concerns with the Engine. Additionally, the sunroof concerns have beenaddressed and repaired at no cost to you. On 9/6/17, In the interest of customer satisfaction,HMA sent an offer to reimburse cash equivalent to one (1) monthly vehicle paymentreimbursement. Furthermore, we invite you to continue working with the local dealership for anydealership disputes or concerns you have. We remain open to the previous reimbursementoffered on 9/6/17. Have a pleasant evening! With respect, [redacted] P.Customer Service SpecialistPhone: [redacted]www.hyundai.com Hyundai Motor America
Dear [redacted] and the Revdex.com,
Thank you for contacting Hyundai Motor America where we all
strive to provide the
best quality products and a great customer care
experience. I am detailing the process
of this case:
1. We will...
request
a tow to [redacted] Hyundai for your 2005 Elantra.
2. Once it is at
[redacted] Hyundai, they will inspect the Throttle System and perform a
Braking inspection.
3. The towing and
inspection of your 2005 Elantra will be at no cost to you.
4. After the
inspection is completed, [redacted] Hyundai will provide details of their
findings.
5. We will contact
you for the next steps.
I can assure you that our team can take care of this
request, get in contact
with you and come to a solution to this situation.
I hope this information becomes useful and, for further
assistance don’t
hesitate to contact Hyundai Motor America Customer Connect Care team at (800 )633-5151
Thank you again for your time and your patience, and I hope
you have a great
day.
Best Regards,
[redacted]
National Customer Care Representative
Hyundai Motor America
This vehicle was purchased outside of the country as is therefore outside of the jurisdiction. Formal Response letter is attached.
In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to reimburse the customer in the amount of $1,407.92 for rental expenses. A Hyundai Motor America representative will contact her to arrange for additional documents required in order to process that request.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
August 1, 2017 Revdex.com Serving San Diego 4747 View Ridge Ave #200 San Diego, CA 92123 Upon complete review of the consumers request (SD Revdex.com complaint # [redacted]) regarding their 2016 Hyundai Sonata our position is as follows: The consumer has indicated he would like his...
vehicle repurchased. We have thoroughly investigated his claims. Based on our current evaluation, the vehicle is operating as designed, the cause of the condition is due to an iphone issue and not a vehicle concern. Therefore, we do not believe this matter warrants a repurchase. HMA file # [redacted]. Hyundai Motor America’s internal consumer assistance process attempts to resolve every customer concern in a satisfactory manner. We realize, however, that mutual agreement on some issues may not be possible. To the extent that you disagree with our evaluation, we would like to take this opportunity to remind you that you may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc. 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203 1-800-955-5100 The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to you, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as yours. To begin the ADR process, simply call the Council of Revdex.coms at the number listed above and you will be sent a Customer Claim Form, along with a handbook describing how Revdex.com AUTO LINE works. A decision is ordinarily rendered within forty (40) days of AUTO LINE’s receipt of a properly completed Customer Claim Form. Revdex.com would then mail you a copy of the arbitrator’s decision and, if accepted by you, Hyundai would be required to comply with the decision of the arbitrator within certain time limitations. Revdex.com would, thereafter, verify that the arbitrator’s decision had been completed. Again, this service is offered to you at no cost and if you do not agree with the Revdex.com’s decision, it is not binding on you. Sincerely, Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I partially agree with [redacted]s' response. This response below is what was put in writing & sent to my email by [redacted], [redacted]s' team lead, who took over my case. I was in agreement and my car was towed to [redacted]s [redacted] Hyundai on 8/4/16. To date, I have not received a phone call update promised by [redacted] at [redacted]s Hyundai Service nor [redacted] at Hyundai America or a email response to my asking for a update. To recap on our conversation,• I will have your 2005 Elantra towed from your home to [redacted] Hyundai at no cost to you.• [redacted] Hyundai will inspect the Throttle System and complete a Braking inspection at no cost to you.• If a factory defect is found from the inspection of your Throttle system or Breaking system, you would be covered for repairs at no cost to you.• We can tow your car back to your home as an option at no cost to you.Also, I have agreed to have a rental car sent to the dealer for pick by you until we complete the inspection and possible repairs for defective parts and labor at no cost to you.To date, I was not informed 'when' a rental car was at [redacted]s waiting for me.
Regards,
[redacted]
Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131Hyundai Motor America has prepared the following as our response to claim #[redacted] Our office has reviewed the customer’s complaint and has agreed to schedule inspection and repair for her the steering...
concern.Thank you, Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with your conclusion that it is due to the radiator malfunctioning and the cooling fan being bypassed. I have confirmed with the Hyundai dealership service department who inspected my vehicle that both the radiator and the cooling fan are functioning normally. There is absolutely no proof or even indication that this engine overheated. I am also certain that the engine did not overheat as I would have noticed. I frequently check on the temperature gauge as I drive especially when traveling on highways to ensure everything is okay with my vehicle. The fact that you say it overheated and that there is no way the problem is due to this recall is absolutely ridiculous. You are simply using the fact that it is not a factory Hyundai radiator as an excuse to get out of fixing your own mistake. To address the salvage title, I was assured by numerous employees of both Hyundai dealerships and Hyundai Motor America representatives that a salvaged title would not affect this recall. I do have a recording of one of these phone calls to prove that. Had this not been the case, I would not have kept the car. I take excellent care of this car and I have the records to prove that. I am a big fan of Hyundai vehicles and I planned on upgrading to a Genesis in the near future. I have also promoted your vehicles to my family and friends. It is appalling that you would try so hard to find a way out of taking care of a problem that is clearly your own fault. The symptoms stated in the original recall match my vehicle exactly. In that same letter, you stated that you would be extending the warranty to 120,000 miles and that our (your customers) trust means everything to you. I certainly do not appreciate the way I have been treated by this company and if this problem is not resolved how it should be, you have successfully lost a loyal customer for life.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.With regards to the "having a problem" button. I tried to fill it completely out twice, with full explanation of the problem I was having, and both times , after I had completely filled it out, the website said something was wrong and couldnt be sent, but would not tell me what was wrong, and there is no phone number to call.Nevertheless, I appreciate you reconsidering my claim, and doing the right thing
Regards,
[redacted]
Revdex.com:
Can you remove my personal identifiable (my name) from Hyundai's last email? Since it is stated everywhere on this website not to say names.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The offer that I received from Hyundai to "solve" my issue is stated below:We would like the opportunity to try and duplicate the engine shutting off while driving. Here is what we propose:
·
Have you drop your vehicle off at (Dealership Name)
·
You will be provided a rental
·
The dealer will drive your vehicle at least
100 miles over several days to see if the shutting off can be duplicated
and/or if any codes are logged.
·
Once completed, your vehicle will be
returned to you with the same amount of fuel that you bring it in with
and they will clean it.I responded to the case manager by saying that I do not feel comfortable allowing a stranger to drive my vehicle for at least 100 miles and over numerous days. I also told her that I do not believe extending the "test" that Hyundai has performed will do anything to replicate the issue I encountered on 11/15 as stated in my initial complaint. I will allow Hyundai to do test on my vehicle if they can provide me a guarantee that the test they would run would replicate my issue and at the same time not harm my already unsafe vehicle even more. Below is what I mentioned to the case manager on 12/15 in response to her test plan:"This solution still does not answer my last email through the Revdex.com. I
asked Hyundai, "If the dealership only makes repairs on codes that are
recorded, what will be the fix to my vehicle the next time that my
engine shuts off while in drive on the side of a highway and there is no
code logged again? I am looking for an answer from corporate Hyundai
that will ensure me next time that I encounter a problem like my engine
shutting off that it will be recorded properly so that the root cause of
the issue with my vehicle can be fixed. " I still stand behind what I
said here and your solution does not sound like it will sufficiently
test what I am looking for. I will authorize Hyundai to test my vehicle
if they were going to guarantee to replicate my concern and not harm my
unsafe vehicle any more."I still have yet to receive an answer to my question on how Hyundai is going to ensure that the next time my unsafe vehicle's engine shuts off while I am driving down a highway that my vehicle will correctly log that event so it can be fixed. I will not settle for the go to Hyundai answer of "Should
you experience any further concerns, please contact your Hyundai
dealership to schedule a service appointment and have them further
evaluate any needed repairs.", I want the root cause to be found and fixed, but just putting 100 miles on my vehicle doesn't seem logical to fix my unsafe vehicle. When my engine shuts off again Hyundai will be coming to get the vehicle in the state it shut off in so that they can verify my concern with my unsafe vehicle.
Regards,
[redacted]
Hyundai Motor America has reviewed Customer Complaint# [redacted]. Hyundai request the customerbring the vehicle to have all concerns inspected at an authorized Hyundai dealership. Hyundai MotorAmerica will continue to honor the terms of all applicable warranties. A representative has been incontact...
with the customer directly and will continue to work with them regarding their concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Hello,Hyundai motor america has agreed to Reimburse the customer for the repair. ( see attached letter) Currently Hyundai Motor america is awaiting the requested documents from the customer to process the reimbursement.thank you, [redacted]
[redacted]
[redacted]
[redacted] @hmausa.com www.hyundai.com Hyundai Motor America
Revdex.com:i have attached the document which I could not attach earlier.In that all the specific details are provided for my vehicle .Moreover I would want to tell that my next service date has reached in a couple of days but till now nobody has reached out or even just followed up with me which shows the concern for customers .Another problem has occurred in my car which seems serious and I believe it is due to the previous problem which has not been till now fixed and delayed and delayed and delayed and till not resolved.It just makes me feel that especially team Hyundai which is by far the worst dealership I have come across and you can look up for their reviews and ratings yourself as you know better but I am even shocked to not receive any call back from the head office where I emailed 1.5 months back and even sent a letter to their address which forced me to contact Revdex.com .Its just nobody really cares for customer like us who have bought 2 brand new Hyundai cars top models in the last 6 months ,Its just disappointing and disgraceful.Kindly read the document which I have attached and I am pretty sure atleast you will feel and understand what kind of struggle I am literally going through.Thanks Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[This morning we were made aware that reimbursement was rejected as per Hyundia despite submitting all paperwork asked. Plus we request that all payments that are charged to us while the car off the road are reimbursed since there is no ETA of parts. Also we need a check over nighted to us this as been too many weeks of back and forth emails once this is resolved. As per contact with Hyundia it would still be much time until we would be reimbursed if our "paperwork" was ever approved. ]
Regards,
[redacted]
Dear Ms. [redacted],Hyundai Motor America (HMA) has completed a full and fair evaluation of your vehicle repair history and the warranty that applies. As second owner of your vehicle, you are provided with a 5 year or 60,000 mile (whichever comes first) powertrain warranty. Unfortunately, the concern with your muffler happened at 114,526 miles. Your currently out of warranty for the muffler repair by 54,526 miles. Additionally, you have indicated that you were unsatisfied with the prior repair(s) performed by Vacaville Hyundai. At this time, HMA would like to encourage you to contact Vacaville Hyundai regarding your concern with your prior repair(s). Additionally, It may be best to work with either Roseville Hyundai or another Hyundai dealership for future services. Sincerely, [redacted]Supervisor, Customer Service Specialist