Timeshare Exit Team

We have connected with the customer about the matter in questionWe understand the nature of the complaintThe requested resolution has been submitted to our management team for a thorough review and approval

We have reached out directly with an exit offer and are currently waiting to hear back from the customer

Complaint: [redacted] I am rejecting this response because even though it might have been sent to the Executive Team, I still have not received my refund, which the company "guaranteed" I would get This company continues to stall sending our refund [redacted] Sincerely, [redacted] ***

Our Customer Relations Department has been working directly with this customer and we appreciate his patience throughout the file review processAt this time we have reached a mutually agreed upon settlement with the customer and will continue to remain in contact until everything is finalized

Complaint: [redacted] We are rejecting the response from Reed H [redacted] at this time for two reasonsFirst, we have not received the promised refund from Reed H [redacted] within the days required to avoid an assumed positive resolution by the Revdex.comThere have been many, too many, broken promises and assurances by Reed H [redacted] employees that we suspect this may be another oneWhen we have the Reed H [redacted] refund check in hand, we will modify the response to reflect that receiptSecond, we feel that we should be reimbursed for at least part of the additional interest expense that was charged to our credit card while waiting for no action by Reed H***We may have failed to emphasize that the interest was not “penalty interest” charged by us to Reed H [redacted] but actual interest expense that we paid to the credit card companyAgain, when we have the refund check in hand, we will modify this response to reflect that Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if the follow through occurs as explained in their email chain of 3/31/ Sincerely, [redacted] ***

This customer has been contacted and updated on their files statusThey were understanding and acknowledged the progress of the file, but it sounds as though their timeshare has not resolved some financial/credit concerns of the customerWe are hoping to use our relationships to help the customer, but this is outside of the services we were retained to provideWe have another call scheduled this week with the client to provide updates from what we learned about the timeshare exit and how it is or is not something that will naturally be resolved when their exit is finalized with the timeshareFurther updates will be provided directly to the client unless otherwise requested by the Revdex.com

The CEO of our company will be personally reaching out to this customer to speak about his concerns and work towards a resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Customer was contacted the same day as the complaint, which was resolved to their satisfactionCustomer did state on our phone call that they appreciated the response and resolution from the company and that they wished to remove their complaint with the Revdex.com

We have reached out to the customer to resolve the nature of the complaintWe have agreed upon an appropriate communication schedule to convey status updates and keep the customer fully in the loop as the process moves forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

In an effort to satisfactorily resolve the complaint, we have been in communication with the customer over the past month and have agreed to a successful resolutionOn 12/20, the customer was presented an alternative option to continue moving forward with a successful timeshare exitThe process and details were provided and the customer took time to discuss the offered resolution with familyOn 1/2, the customer agreed to the proposed exit option

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBusiness is to report back to me within weeks to update me on our case Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response from ReedHein at this time until we have the refund check in hand, we will modify the response to reflect the receiptThere have been too many broken promises and assurances by ReedHein employees that we are not sure if this may be another one Sincerely, [redacted]

Our Escalations Department is working to contact the customer for clarification and to support their concerns so that we can help resolve themWe will update the complaint once we are able to contact the customer

Complaint: [redacted] I am rejecting this response because:They have all of the information needed to proceed with refundThis information was provided prior to complaint and the reason for complaintThere is nothing left to discuss Sincerely, [redacted]

We reached out to the customer on 4/to inform the customer that the timeshare exit has been completedThe account was formally closed on 4/as a successful exitCustomer can expect a confirmation letter in the mail within the next couple of weeks

Complaint: [redacted] I am rejecting this response because: It has been fourteen months since I retained "Time Share Exit Plan" to terminate my time share which they said would take six to nine months After a year I requested a refund since then it has been delay, delay, ignore, stone wall, excuses one after another Their claim to a "money back guarantee" is just so much hot air Don't trust these people Sincerely, [redacted] ***

After investigation of this client's file, I was able to confirm that their Account Coordinator has been trying to make contact via phone and email since 10/3/to inform the client that they are exited from their timeshareA response from the client to collect final details is all that is needed