Timeshare Exit Team

We have spoken to the customer to clarify any misunderstandings or misinterpretations of the contract, specifically in relation to our use of 3rd partiesThe use of 3rd parties is covered within the exit agreement made between our organization and the customerThe details and request of the complaint have been submitted for approval by managementCustomer will be informed when that process is completed

Complaint: [redacted] I am rejecting this response because: Called 1/12/(3) times reached voice message No one returned call until compliant was file They left voice message 1/19/(Friday)retuned call 1/22/2018(Monday)reached voice message no one returned call Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is irritatingly agreeable to me Sincerely, [redacted] ***

96 Normal 0 false false false EN-US X-NONE X-NONE DefUnhideWhenUsed="false" DefSemiHidden="false" DefQFormat="false" DefPriority="99" LatentStyleCount="382"> / [redacted] Style Definitions */ Our Customer Relations department has attempted to reach the customer to schedule a time to discuss his concerns directly. The customer can call our toll free number at (425) 415-1200 to speak with Customer Relations.

Our Customer Relations team has reached out to the customer with an appropriate resolution

Our Customer Relations department has reviewed this case and brought the file directly to our Executive Team to determine next steps for a resolutionThe customer and the Revdex.com will be updated as soon as a resolution has been reached

We have met the customer's request and have resolved this matter accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

According to USPS priority mail, expected documents for this resolution have been delivered as of March 23, at 11:am EST

Complaint: ***
I am rejecting this response because, as I keep stating, the exit is not completeI returned the documents weeks ago.
Sincerely,
*** ***

We have contacted the customer to explain the current situation and status of the fileCase specific paperwork is currently being forwarded to the customer

Our management team has reviewed this customers file and determined that she is entitled to a full refund per our 100% money back guarantee

Complaint: ***
I am rejecting this response at this time because: I have been told that there is an exit and have received e-mails saying this, but have seen
no details about the exitI have been waiting on some packet of information to be mailed to me - since AprilIt was to come to me in 1-weeks, then after asking for a status, I was told my deed was needed - even though it was provided upon my contract startI continue to wait for the packetI will withdraw this complaint when the exit is actually accomplishedI do not want to close the complaint early and be forced to submit another if the exit fails to happen
Sincerely,
*** ***

Complaint: ***
I am rejecting this response
because nothing has happened and I have no proof that an exit existsSince being told there was an exit in April, I signed a transfer document that was blank on the recipients lineThe timeshare is unaware of any transfer discussions ongoing and stated that the last contact regarding a transfer was a withdrawal of request to exit in June 2016, thus proving the earlier complaint of deception. Timeshare exit team has thrown a series of delaying actions at me, to include months of "waiting for the timeshare to verify fees payment", a need for more paperwork, and now: a supposed request from the timeshare for fee payment - the timeshare has not even determined the fee yet and the payment is due on Jan 1st, with a grace period until Jan 31stI was told in April that only fees were an issue even though I had paid themWhen I asked why this was happening and asked for a point of contact from the timeshare, all communication ceasedI have e-mailed three times and called twice, to no avail
Sincerely,
*** ***

Complaint: ***
I
am rejecting this response because:While I appreciate the response - and will accept it conditionally - my question to the business is two fold: I sent two emails to [email protected] asking that this business contact its' providers and stop the spam - Why didn't you ever respond?
Sincerely,
*** ***

We have spoken with the customer regarding this complaint on 4/20/17,
and the file is now being reviewed to determine next steps

We have reviewed this customers file and will be covering her transfer fees in full

Complaint: ***
I am rejecting this response because:
We have reached out to this company via phone, mail, email and third party advocates requesting written
evidence of their work on our behalf as well as written confirmation of completion of the service we paid for them to provideWe have yet to receive any communication from them regarding these mattersWe have no evidence that they completed any of the services we have paid them to performWe are frustrated and disappointed about their performance.
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because: I want to keep this case open until the Timeshare Exit Team is done with thier review and I receive my requested full refund sense they have not met thier contract obligation Timeshare Exit Team review process seems to take a long time and thier response is not a resolution
Sincerely,
*** ***

We have spoken to Mr.*** regarding his concerns about his mothers case, which has been brought to our Executive Team for further reviewAs soon as our review is complete, we will update the Revdex.com with more information