Timeshare Exit Team

We have contacted the customer to discuss the nature of the complaint and have agreed upon a resolutionCustomer is now awaiting mail from us to finalize this resolution

We were able to contact the customer and speak with her regarding her concerns with the ongoing credit repair processShe has been made aware of the expected timeline, and been given the direct contact information of one of our supervisors should any further concerns arise

We have reached out to the customer in an effort to resolve the concerns presented in the complaintWe believe this call was a good opportunity for both parties to get on the same page and clarify the issues presentedWe will continue to keep the customer informed of the progress on the case as it happens

On 6/28/2017, this customer was informed via email that he was being refunded in full for his exit feeOn 7/3/our Customer Relations department spoke to the customer via the telephone to let him know the refund check was on its wayAs the customer complained to the Revdex.com after this had been communicated directly to him, our CEO will be reaching out to understand the origin of this complaint

Customer has been contacted by our team after a thorough review of the customer's file and complaint detailsComplaint has been resolved

We have emailed the customer to schedule a time to speak about their exit over the phone

After our owner and CEO spoke to the customer they accepted our exit offerFinal paper work and all other considerations are being collected and communicated directly to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is not completely satisfactory to meI did not receive an exit offer, only the request to pay Time Share exit Team and additional $and the possibility of an exit within days Sincerely, [redacted]

Customer has been notified via phone and email about a successful timeshare exit

We have discussed resolution options with the customer and have reached a mutual agreement. Customer can expect all necessary items in the mail within the next few days.Int Ref: ***

Complaint: [redacted] I am rejecting this response because:we were not given an answer to our inquiryInstead we were told that they have not completed all the steps in the agreementWe asked which steps? Response was...we have not reached months yetWe asked why do we have to wait months? We asked what to do to get our money back We were told we might not get all our money back because we have not reaced the monthsWe were told our claim would be forwarded to the next level and that the attorney would respond in the next couple weeksWe asked to speak to the attorney and were told he does not speak to customersWe are not happy with this replyThe "agreement" states that customer satisfaction is guaranteedWe would like to terminate this "agreement" immediately and get our money back Sincerely, [redacted]

This customer has been contacted and has elected to communicate via email onlyA supervisor is reaching out to address his concerns and provide options for a resolution

We have responded to the customer regarding this complaintA call is scheduled for 10/to further discuss the current situation

We have addressed the customer's concerns and will be issuing a refund

We have emailed the customer to let them know that the exit letter was on the way, and it was mailed to the customer on 6/

We have attempted to reach the customer to resolve this complaintWe left a voicemail after were unable to contact the customer by phoneWe look forward to speaking with the customer and working towards a resolution

Complaint: [redacted] I am rejecting this response because: This is the same tactic the business has used for several months They send me form emails Then indicate they will honor their commitment Then send another email that attempts to recharacterize their "money back guaranteee" which is clearly stated in the agreement I signed with themI absolutely do not accept their response They need to be held accountable Sincerely, [redacted]

Subject: Complaint [redacted] I wanted to update you on the status of my Timeshare Exit Team complaintBusiness Name: Timeshare Exit TeamAddress: Lynnwood, WA 98037Phone: (855) 207-2722The company has expeditiously resolved my complaint and refunded me my entire amount I paid them please update my complaint.Thank you[redacted] [redacted] *** [redacted] ***

Complaint: [redacted] I am rejecting this response because: Timeshare ExitTeam have not "spoken" with me and I am still waiting for a full refund per the Agreement I have with themI have had no response from their Executive Team Sincerely, [redacted]

We have reviewed this complaint and routed the file to Customer Relations who will be contacting the customer to understand their concerns in full detailWe will provide updates as soon as they are available