TopResume

I am so sorry to hear this. We do not take these complaints lightly, and I see our customer support team has reached out to you regarding this issue. Please feel free to respond to them as they are happy to assist and hepl find a solution. If you need further assistance, feel free to also email:...

[redacted]

Dear [redacted],I am sorry to hear you are still displeased with our services. Unfortunately, we do not offer refunds. If you would like to speak with our customer support team further, you can contact them at [redacted].

Thank you for reaching out to us and I am sorry to hear that you are unhappy with your rewrite. We are happy to assign you to a new writer in order to receive a completely new rewrite. Someone from our customer support team will be reaching out to you shortly.

I am sorry to hear that you are so displeased with your rewrite. Unfortunately, I cannot offer a refund at this time. Please reach out to our customer support team in order to receive further assistance.

Dear [redacted],I have spoke with our customer support team. They will be reaching out to you shortly to discuss a partial refund. Thank you for your ongoing patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. All funds refunded 
Sincerely,
[redacted]

I'm so sorry to hear that you are so displeased with our services. I have reached out to our customer support team regarding this issue. Someone will be reaching out to you shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have been in communication with customer service and they have told me that they do not feel that they need to fulfill their guarantee. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response does not address the issue and does not provide me with the expert critique that the website advertised. You passed my resume through some software which spit out a report that you sent me and then you provided me with a copy/paste "expert critique". Provide the EXPERT CRITIQUE! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I am sorry to hear that you have not received much success in the job market. Our guarantee states that if within 60 days of receiving your new resume you do not receive an increase in interviews, we will rewrite your resume for free. We have already provided you with the free rewrite and...

unfortunately, we cannot provide more than one. I recommend applying to at least 10 positions per day and making sure your cover letter is geared towards the specific positions you are applying for. If you have any other questions or concerns, you can contact our support team here: [redacted].

Hi [redacted],  Unfortunately, I cannot give you a full break down on this platform. However, if you reach out to [email protected] and ask what you need to do specifically to be eligible for the guarantee I am certain they will be glad to assist. Feel free to mention the option I provided.

Hi, Thank you for contacting us. Your concerns are important to us and we want to make sure you are satisfied with your investment. The recommended minimum for an effective job search is 5 a day, or 10 a day is you are unemployed. If you spend the next couple of weeks applying with your new resume to the jobs you qualify for at this rate, and you still don't see an increase in interview calls, then please email [redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Hiit's very obvious they didn't even bother to offer anything (which even if they did, I wouldn't accept it), you can check the negative feedback that people wrote about them, basically they are running fraud business, and I want my money back as a resolution that I can accept, other than that I wouldn't accept it, and that's why I contacted Revdex.com, to resolve the issue.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Unfortunately, all of our sales are final. I see our customer support team has reached out to you regarding this issue. The writer was willing to work with you on your documents, however, if you are not willing to work with them further, there is nothing else we can do to provide...

assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is still refusing to refund my money. I will not accept any resolution short of that.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They fraudulently claim they have professional resume writers in which they do not. I refuse to accept a rewrite as it is evident that this service is fraudulent. It needs to be duly noted that if they really did stand behind their service, they would guarantee their work and provide a full refund. As I stated earlier there is no where that states that they do not offer refunds. As a consumer, I feel as though I was falsely mislead of the service they provide. I did not request any rewrite as the first draft consisted of a reformat vs a rewrite. I need to be fully refunded as your service is unacceptable and unprofessional. Please review resumes attached. The first is the so called professional rewrite. The second is the resume I submitted. You can clearly see from the language, format etc that this resume was NOT REWRITTEN, it was REFORMATTED. I need to be refunded the total amount of $219. I would never submit this resume to any prospective employer.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Further to my email communications, [redacted] has deliberately deceived people by assigning themselves to reputable companies such as [redacted] gives the impression they can provide candidates with a cv and interviews within a short period after completion of the document. As mentioned previously, if [redacted] hadn't hid behind a .co.uk address they would be facing the wrath of trading standards and the courts! What this company is doing is totally illegal!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm sorry to hear that you are unhappy with the critique. For further assistance, please contact [redacted]

Hi Revdex.com, [redacted],Firstly, our terms of service does not provide refunds. Second, [redacted] has initiated a chargeback with his bank. The funds/charges for this particular order is now tied to the chargeback, and refund would not be possible at this time. Please see the attached file to see the chargeback information.

Hello,I am so sorry to hear that you are so displeased with our services. We appreciate you reaching out as we do not take these complaints lightly. I have reached out to our customer support team who will be able to assist you further with this issue. You should be hearing from them shortly.