TopResume

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This is not a response. This does not satisfy the complaint. My previous response indicated that [redacted] did not resolve the issue. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not a new message. I received this same message several days ago.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,I am so sorry to hear that you are displeased with our services. I appreciate you reaching out, as we do not take these complaints lightly. Unfortunately, we do not offer refunds for our services. I see our customer support team has reached out to you regarding the issues you are having. Feel...

free to respond to them at [redacted] for further assistance.

I paid Topresume $189 to rewrite my resume and cover letter. According to their website, it indicates that they will assign an expert in the industry, which I am applying for to rewrite my resume and cover letter. In the meantime, I submitted my existing resume and CV, and received the new one. But they only copy and past from my old resume and put them together in different way. I did not see any possible it was written by an expert like what they indicated on their website.
The service I received did not match what they said on their website. I requested full refund but refused. Will never refer to friends. Never!

Hi [redacted],I am so sorry to hear that you are so displeased with our services. I see you have received a rewritten resume, but as you are unhappy with the results, I will go ahead and process a full refund. We take these complaints very seriously and will make sure something like this gets dealt with...

sooner moving forward. The money should appear back into your account within the next 7-10 days. If you have any other questions or concerns, please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business refunded my money. They should know that their written response does little to cover up their woefully incompetent service, and the communication they are referring to with my "writer" consisted of my sending a shorter version of my resume (which [redacted] simply copied, shuffled the job titles with the accomplishments, then sent back to me as the pathetic finished product) and additional links to jobs to which I intended to apply. [redacted]'s response was such that it was clear she had not got much of an idea on how to write my resume. I suspect she had not read the information I provided online when I ordered this service. The business provides half-truths in its written response. Yes, they provided an extremely poorly written resume, practically word for word what I had written in the resume I submitted online, determined by the "free" critique to be lacking, and a generic cover letter I could have easily acquired from a quick internet search, but they did not provide the Linked In profile that was part of this package by the agreed upon deadline. I am accepting the refund, but not the glossing over of their poor service and "executive priority" product. Further, TopResume does nothing to support its defense when the representative who wrote this response cannot even spell "manner!"
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for reaching out as we do not take these complaints lightly. I am sorry to hear that you are so displeased with our services. Unfortunately, we cannot offer any refunds. Please reach out to [redacted] for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because I have not received  a refund from Top Resume.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I am so sorry to hear that you are unhappy with your rewrite. We do not take these complaints lightly. Our customer support team has reached out to you in regards to this issue. We are happy to assign you a new writer to provide you with a fresh, new copy of your resume. Please respond to...

them and let them know if you are open to this reassignment. If you have any other questions or concerns, please reach out to us at [redacted].

Dear Ali, We are sorry about your experience with your order.  We have re-opened your case and we should provide full resolution to it today.  You should be hearing from our Customer Care team later today with further details. Sincerely,TopResume

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still waiting for a full refund. The quality and standard of the product written failed to meet the the service advertised. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This is beyond ridiculous! They are business with the right to issue refunds. If they falsely advertise something they can not or will not deliver, then they should provide a refund. I can't get back the time I've wasted, at least give me back my money so I don't lose money and time on this company. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Laurie replied: Hi [redacted], This is Laurie with Customer Support. Thank you for reaching out to us and explaining in detail the cause of your concern. I have fully reviewed your order and I have refunded you in full. It may take up to 14 business days for the refund to appear in your account...

depending on your bank. If you do not see the funds within your account after that time, please contact your bank. We do apologize for any inconvenience this may have caused you and we hope you are able to enjoy the rest of the holiday season. Best, Laurie C. TopResume Customer Support Best regards, Laurie

Hi, I have looked over our records and it looks like this was already been resolved. If you have questions on the details please reach out to [redacted].

Revdex.com:At this time, my complaint, ID [redacted] regarding Talent Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,The best writer we had for Gary's project took some time getting to Gary's order.I've gone ahead and closed Gary's order and issued a full refund for his trouble.We are sorry his experience was less than satisfactory.Thanks,Talent Inc. Customer Support

Revdex.com:
I have reviewed the response made by TopResume in reference to complaint ID [redacted].  I find TopResume's wording to be extremely creative, in explaining away their misleading advertising as a "glitch".  Although they did refund the $50 that I paid for "48 Hour Rush Service", they did not take any responsibility for their failure to deliver the professional resume, within 48 hours or otherwise, that I paid $149 for.  I am still out that $149.  My advice to anyone reading this would be DO NOT pay TopResume to prepare your professional resume  - their service is a scam.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after some correspondence they have offered me a refund. I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for reaching out to us, as we do not take these complaints lightly. I see our customer support team has reached out to you regarding your complaints. I will have them contact you to assist you with this issue further. If you have any other questions or concerns, please contact...

[redacted].