TopResume

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please note that the business finally gave me a full refund. 
Sincerely,
[redacted]

Hi [redacted], My name is [redacted], a senior manager here at TopResume. I read your complaint and went over your order and I'm in agreement with your request. Please see the attached screenshot. Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Business was asking for time to review and did not propose to resolve
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have always been very clear that communication takes place via email. Phone consultations are optional add-ons that can be purchased with the primary order. I have proceeded with a refund for the customer. They should see it posted to their card within 10 business days. Happy...

holidays! Sara L[redacted]

I'm sorry to hear that you are unhappy with your rewrite. I see our customer support team has reached out to you in order to assign a new writer to your order. We are happy to continue to work with you on your resume until you are satisfied with the result. Please correspond with our customer...

support team in order to move forward.

I am so sorry to hear that you are this displeased with our services. We do not take these complaints lightly and I will have this escalated immediately. Someone will be contacting you shortly to resolve this issue. If you have any other questions or concerns, please contact us at...

[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for responding. However, I have noted in my original complaint the refund of $50.00 which was not for the resume writing service rather a 48 hour turn around which was not honored by the company. Furthermore, this issue is regarding the poor quality of the product I received. Thus the issue is not resolved and I prefer to recieve a full refund of $79.00.  Thank you so much.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I see you are in current communication with our customer support team and that they are assisting you with this issues. Please continue to work with them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Your response was unacceptable because of the type of feedback that I received from the resumes that were written (which was detailed/quoted in my initial complaint). I (and the two other resume writers) have serious concerns over how effective the resumes are. Other people have made complaints (after re-writes) and have received refunds from Top Resume. I would like the same. It wouldn't make any sense for me to continue working with your team after the quality of the two resumes that were written for me. Please refund me the money I paid so I can put it towards an effective resume/cover letter/LinkedIn profile. Thank you.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding TopResume has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Hello, I am sorry to hear that you are so displease with our services. I see our customer support team has reached out to you regarding this issue. They are happy to assist you, please respond to them at your earliest convenience to get this issue resolved. If you have any other questions or...

concerns, please contact us at [redacted].

I am so sorry to dear that Dianna had a negative experience with us. We try our hardest to ensure that our clients are completely satisfied with our services. We take all of our feedback very seriously and are happy to work with the client on multiple drafts and revisions until they are pleased with...

their documents. We have issued a full refund to this client for the services purchased. Please contact us if there are any other questions or concerns at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hi [redacted],My apologies for any confusion. Our writers are more than happy to provide you with a free rewrite after 60 days, we do not need any proof from any recruiters. I will have out customer support team reach out to you regarding this. Thank you for your ongoing patience. Someone will be...

contacting you shortly. Feel free to reach out directly to [redacted].

Dear [redacted],I am so sorry to hear that you are displeased with our services. I appreciate you reaching out as we do not take these complaints lightly. I have looked into your order and I see that our customer support team has reached out to you regarding the issues you are having. We are happy to...

reopen your order and reassign a different writer to your project. Please respond to our support team in order to move forward with a rewrite.

I am sorry to hear you are still so displeased with our services. I have contacted our customer support team regarding this issue. Someone should be reaching out to you shortly.

Thank you for reaching out to us, as we do not take these complaints lightly. It looks like you have received multiple drafts from the writer and they have reached out today, January [redacted], with additional revisions. Please respond to them accordingly to continue with the rewrite process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company already assigned me a new writer and the product received from the second writer was also unacceptable. At this point the only solution I will accept is a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]