TopResume

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is too vague of an optionI can't be sure that even if I do all of these things that you will follow through on your end.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Topresume has not processed a refund They, again have offered to rewrite my resume However, the final product is of the quality that no reasonable person would place trust in their service for a rewrite I submitted feedback to Topresume that included a link to words that "should never be used" in a resume because several of those words were used in my resume I let them know that several legal terms were misused and I could no longer wait for a rewrite Now I am blocked from accessing the final version of both the resume and cover letter to attach to this email for your reviewThank you,** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not have to hold the writers hand every step of the way through this processThat is absolutely ridiculousIf you pride your resume writing service as the gold standard then your writers should absolutely be capable of rewriting the resume on their ownIf I have to walk them through the entire process then I should just rewrite on my ownClearly your writers are not qualified to rewrite resumes for medicalstaffing positionsThe first draft was atrocious and clearly indicates that your writers arent qualified to rewrite anything hence the examples I provided to you and the differences in between what I submitted vs what your so called resume writer producedI want to be fully refunded the $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This company is a complete scam, their writers are complete amateurs, spend your money somewhere else.

The only positive part of my experience was the resume/CV assessment that I received for free.

Here is a list of issues I had with the "service":

- visually unappealing
- incredibly bad grammar and refusal to make corrections (e.g., writer refused to remove periods at the end of bullet points. She argued that they aren't incomplete sentences because of imaginary pronouns and "this is how you write a professional resume")
- position descriptions written in word salad that will misrepresent your experience and put you in an indefensible position if questioned during interview
- low attention to detail (e.g., mixing experience between positions, EVEN AFTER being corrected in previous reviews/feedback)
- very unsatisfactory customer service (writer was very argumentative with me on several points, even minor ones)
- list goes on and on and on...

At the end of the day, after 3-4 revisions, what I received is less capable than my current resume. I have little confidence in using it until I do significant revisions myself, which is beside the point of the service.

This business relies on the 'all sales are final' clause and are unlikely to deliver a quality product, from my experience.

Hi Kelley,I am so sorry to [redacted]r about your troubles. We do not take these complaints lightly, and I appreciate you reaching out. I have issued a full refund for your order. The money should be back in your account within 7-10 days. Again, I am so sorry for any inconvenience we have caused you. If...

you have any other questions or concerns feel free to reach out at [redacted]

Dear [redacted],Unfortunately, we cannot offer you a refund at this time. I see our customer support team has reached out and assigned a new writer to your order. They should be reaching out to you shortly with a new draft.

Thank you for reaching out to us as we do not take these complaints lightly. I see you have been refunded in full. The money will be back into your account within 7-10 days. If you have any other questions or concerns, please contact us at [redacted]

Hello [redacted],I am so sorry for this miscommunication. We are happy to provide you with a free rewrite. I will have a member of our customer support team reach out ASAP to get this started. Thank you for reaching out and we look forward assisting you further. If you have any other questions or...

concerns, please contact us at [redacted]

Hi [redacted], One of our Customer Care associates tried to reach out to you on September [redacted] and September [redacted], and left a voice mail to to further discuss your concerns. We understand it is very stressful during times of unemployment. We are sorry to hear you did not receive any interviews after...

our 60 day interview guarantee.. We will reach out to you to see how we can help.

Dear [redacted],I am so sorry to hear that you are having issues with your rewrite. We appreciate you reaching out as we do not take these complaints lightly. I see our customer support team has reached out to you this morning in regards to this issue. Please respond to them as they would be happy to...

assist you further.

Hi [redacted],We are so sorry to hear that you are unhappy with our services. I have looked into your order and contacted our customer support team regarding this. Someone from that department will be reaching out ASAP to discuss a solution to this issue. We are committed to providing you with a product...

you are pleased with, so we would like to continue working with you. If you have any other questions or concerns, please contact [redacted].

Dear [redacted],I am so sorry to hear that you are so displeased with your rewrite. Our customer support team has reached out to you and would like to assist in providing you with a document you are happy with. Please correspond with them and they will be happy to assign a new writer to your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],I have issued a full refund for your purchase. You should see the money back in your account within 7-10 days. My apologies for any inconvenience we have caused you. If you have any other questions or concerns, please reach out to us at [redacted].

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I reached out to TopResume's customer support team via email from August [redacted] through August [redacted] and a representative by the name of Tara C. advised me that I did not qualify for a resume rewrite because the positions she stated I applied for I was overqualified or didn't match the industry that my resume was written for. She made numerous excuses and did not want to approve my rewrite. Due to numerous correspondence between myself and customer and the refusal of the rewrite of a new resume stating that they can refuse the right not to provide the guarantee by Tara C. I decided to file the complaint. I am only looking for the company to honor the guarantee promised with my package and Tara C made it a very horrible experience dealing with this company.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

TopResume’s reaching out has been a repeated offers to rewrite and that it does not make refunds “at this time.”   Since my Revdex.com complaint, TopResume alter its response once again it offered a rewrite.  Or they would issue a $125.00 refund, half of my expense.   I had repeatedly declined a rewrite in previous email exchanges.  I declined once again.  I did make a counter offer.  I stated that $200 was my minimum expectation.  In addition, with a full refund, I would be happy to announce TopResume’s positive response to my complaint.  Otherwise, would continue to share my experience.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]