TopResume

Hi, We are sorry for any inconvenience that took place during the fulfillment of this order. I will investigate on my end to make sure any issues this client experienced can be avoided in the future. I've also proceeded with issuing a full refund to the client. Thank you.

I'm so sorry to hear that you are displeased with your rewrite. Unfortunately, we cannot offer you a refund at this time. Our customer support team has reached out to you and would like to assign a new writer to your order. Please respond to their message in order to receive further assistance.

Hi, Attached, you will find an image that shows all the documents delivered to [redacted]. As you can see, she received her first draft and her 2 subsequent revisions. The revisions would have not been provided had we not received Emily's feedback which means she was collaborating with the...

writer. If she would like for us to resend the second set of revisions of her resume and cover letter, we'd be happy to do so. She can reach out to [redacted]. Thanks! Happy holidays. Sara L[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding TopResume.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hello [redacted],I am so sorry to hear that you are so displeased with both of your rewrites. I appreciate you contacting us, as we do not take these complaints lightly. Unfortunately, per the terms and conditions, TopResume offers only one free rewrite after 60 days as part of their guarantee...

which you have received. I see our customer support team has reached out to you regarding this and are willing to work with you towards a solution. Please respond to them so they can move forward with helping you.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The resume version provided by the second editor is very similar to the edit provided by the first. The word choice is very similar to the original resume, and again, I have been advised to continue using my original resume. The new edit contains skills I have never mentioned and cannot display in a resume I would submit to an employer as this would be untruthful. This process has been very confusing, disappointing, and frustrating for such a high sticker price. The service that I have provided is not at all what I expected and I will not be using the edits provided by wither the first or second writer. A refund or a partial refund would really be an appreciated solution. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I am so sorry to hear that you are displeased with your rewrite. We do not take these complaints lightly and I am glad to assist. I have looked into your order and it appears you have been reassigned a new writer entirely who is willing to work with you on a completely new draft. If you...

have any other questions or concerns, please reach out to [redacted].

Thank you for reaching out to us, as we do not take these complaints lightly. I am so sorry to hear that you are unhappy with your rewrite thus far. I see our customer support team has reached out to you regarding this issue. Please respond to them so they can assist you in moving forward with the...

process. If you have any other questions or concerns, please contact [redacted].

I am sorry to hear that you are so displeased with our services. We do not take these complaints lightly, so I appreciate you reaching out. We have issued a full refund for your order. The money should appear back into your account within 7-10 days. If you need assistance with anything else, feel...

free to reach out to us at [redacted].

We are very sorry to hear [redacted] was not happy with her experience.I have gone ahead and refunded her payment as well as cancelled all future payments.She is welcome to hold on to the documents that she received from us and use them if she ends up deciding to.Again, we are terribly sorry that...

we disappointed Larissa with our service, and we hope she'll consider us in the future.We appreciate her feedback.Best regards,Talent Inc. Suppot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am following up on my complaint ID #[redacted] dated 8/**/16.  The company [redacted] responded to my complaint and said ... "I am so sorry for this miscommunication. We are happy to provide you with a free rewrite. I will have a member of our customer support team reach out ASAP to get this started."  It is now more than two  weeks later and I have yet to hear from anyone from [redacted].I am extremely disappointed that there has been no resolution to my request.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],We are terribly sorry to hear that you are so displeased with our services. We have reached out directly and our customer support team has reached out as well in order to assist you further. We do not take these complaints lightly and appreciate the escalation of this issue. If you have any...

other questions or concerns, please reach out to us directly at [redacted].

Hi,We have refunded the client in full.We are sorry they were not completely satisfied with their experience.Thank you,Talent Inc. Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard anything back in regards to a refund, as of 01/**/2017 we have not finalized a resume that is acceptable. Per the website it would be done in 48 hours. I have not been able to send a resume to any Job Applications due to I do not have one. I took the draft they sent and to an interview I got based of my old resume that I did, and received extreme negative feedback, " too wordy, reads like a book, does not show any accomplishments: When I pinted this out to the resume writer, she became extremely defensive and blamed on me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am sorry to hear that you are displeased with the free critique. The critique is passed through a scanning system, which is why the formatting appears uniform throughout. Part of the critique is automated while the remainder is completed by a resume expert. If you have further questions, feel free...

to reach out to [redacted].

Hi,The client has been refunded in full.We are sorry they were not satisfied with their new resume.Thanks,Talent Inc. Customer Support

I'm sorry to hear that you are so displeased with our services. We appreciate you reaching out as we do not take these complaints lightly. Unfortunately, I cannot assist you with a refund at this time. However, I see our customer support team has reached out to you in regards to the 60-day...

guarantee. They are happy to work with you further and provide you with a new writer to rewrite your resume. Please respond to them in order to move forward with the process.

I've attached the first drafts we sent to [redacted]. If he would like further work done, he can contact [redacted]. We'd be happy to reopen his order.I've copied his [redacted] rewrite below:[redacted]...

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I'm sorry to hear about your experience. I've checked in with our customer support department and you have told them that you are contacting your bank so you will need to continue working with your bank for further assistance.

Hi [redacted], I'm sorry that you are not satisfied with the procedures of our services as explained on our site and correspondences. Someone from out support team will be reaching out to you shortly for the next steps.