TopResume

We are very sorry that Guy did not have a good experience working with us.
Our support team had already issued a full refund.
We hope Guy may reconsider giving us another chance in the future.
Thank you,
Talent Inc. Customer Support

We are sorry [redacted] was inconvenienced by the speed with which we work.
To make it up to her, I went ahead and processed a full refund. We will also continue work on her order.
We hope that can make up for any inconvenience we may have caused her.
Best...

regards,Talent Inc. Support

I've attached the first drafts we sent to [redacted]. If he would like further work done, he can contact [redacted]. We'd be happy to reopen his order.I've copied his [redacted] rewrite below:[redacted]
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Hi [redacted],We are terribly sorry to hear that you are so displeased with our services. We have reached out directly and our customer support team has reached out as well in order to assist you further. We do not take these complaints lightly and appreciate the escalation of this issue. If you...

have any other questions or concerns, please reach out to us directly at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,[redacted] purchased our base package which includes a rewritten, reformatted, and keyword optimized resume.Attached you'll find the before/after. Clearly, the resume we wrote is significantly better than that which she came to us with.Additionally, I looked into this...

careerplanner issue [redacted] mentioned, and I could not find what she was referring to for the life of me. If our writer was using such a resource, they wouldn't be working with us since that is an internal violation.Additionally, she claims we did not speak with her, and I have responses from our team sent to her logged on the following dates and times:[redacted]
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[redacted]We offered to continue working on more drafts, as our terms cite the fact that the first draft isn't always perfect which is why we offer 2 additional drafts. We offered additional revisions after [redacted]'s revision period expired. We reopened her order to continue editing after the order was closed. We even offered to match her with a new writer thinking that maybe she was having issues with the writer. We never received productive responses that told us what she thought was wrong with the draft, so we didn't have anything to work off of going into the next draft given that we weren't told what was specifically rubbing [redacted] the wrong way.Sincerely,TopResume Team

Review: I aid $149 to receive a final revised Resume and Cover letter. The service included a revision process which was one draft in which I could give my suggestion and from my suggestions they would send a final product. I received the draft on time and gave my feedback and was told I would have a new resume and cover letter by [redacted]. I never received anything after this email. I proceeded to contact the company and they never responded. They said my final date to have all my completed documents would be [redacted]. They did not deliver what I paid for therefor I would like a full refund.Desired Settlement: I want my $149 refunded to the correct card I paid with.

Business

Response:

Hi, Attached, you will find an image that shows all the documents delivered to [redacted]. As you can see, she received her first draft and her 2 subsequent revisions. The revisions would have not been provided had we not received Emily's feedback which means she was collaborating with the writer. If she would like for us to resend the second set of revisions of her resume and cover letter, we'd be happy to do so. She can reach out to [redacted]. Thanks! Happy holidays. Sara L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received my final drafts of a good product and these were due on [redacted].I purchased this package to include a job worthy Resume and Cover letter on [redacted]My purchased was confirmed with a 1st draft to be sent to me on [redacted].I received they first draft on [redacted] which stated my resume revision period would end [redacted].I sent my revisions on [redacted].I emailed the status of my resume on [redacted]. NO response.I emailed [redacted] on [redacted] with no response until [redacted].I also email Katie Warren on [redacted] and she email back but not until [redacted] did she say I will get my revision.On [redacted] a sloppy revision was received in which I only had two days to respond. I responded on [redacted] expression how unsatisfied I was with the product I paid for.On [redacted] customer service email me back finally asking if I wanted a reassignment.I responded on [redacted] accepting a new reassignment.I never got a response from my new assignment until [redacted]! And the product was worse that the previous employee. They copy and pasted from the previous work.I sent my revisions back 1/4 expressing once again how unsatisfied I am. Overall, this product was supposed to be perfected by [redacted] an to this day I have not received anything of the sort. After many complaints on company review sites I am not the only one who has had such bad service and who has been lied to. Their product is poor especially when the customers that need this the most are unemployed and are looking for a job which requires a resume. I have used the resume given with no luck of even an interview. They guarantee an interview within 60-days... well ever job I've applied to they deny me and I still haven't received my final product.

Sincerely,

Business

Response:

Hi, We are sorry for any inconvenience that took place during the fulfillment of this order. I will investigate on my end to make sure any issues this client experienced can be avoided in the future. I've also proceeded with issuing a full refund to the client. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid this company $99 to have my my resume professionally written. What I got back looks very similar to the resume I sent them. I looked up reviews about this company, and I found out it is a scam.

Here are the reviews I found:

The address you guys have on file is different from the one on the e-mails I received:

E-mail addresses:

[redacted]Desired Settlement: Refund my $99.

Business

Response:

This client was already issued a refund for the full amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I contracted Top Resume, which is owned by Talent, Inc. to redo my resume, they did not perform the task at an acceptable level. In addition, they provide no direct access to the company or the person(s) rewriting my resume. Due to lack of communications, prevent the opportunity for me to communicate and speak about potential changes to my resume. They only wanted to communicate through email, which made the whole process challenging and ineffective. Plus, the service plan I purchased included an evaluation and rewrite of my LinkedIn page, I never received any consultation nor a rewrite of my LinkedIn page.Desired Settlement: I want Top Resume or Talent, Inc. to refund my initial investment of $99 immediately to my credit card.

Business

Response:

We have always been very clear that communication takes place via email. Phone consultations are optional add-ons that can be purchased with the primary order. I have proceeded with a refund for the customer. They should see it posted to their card within 10 business days. Happy holidays! Sara L[redacted]

Review: TopResume did not deliver what I paid for. I paid for a cover letter and resume with up to 2 revisions. I received an unacceptable first draft. I requested revisions within the allotted time period, got confirmation that those requests were received and would be completed, and then never received them. Now the company will not answer my attempts to contact them. This company scammed me out of my hard earned money.Desired Settlement: Ideally I'd like the service completed, but I don't have time to keep waiting. So now I'd just like my money back so I can hire another company to complete the job.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: TOPRESUME IS COMPLETELY UNRESPONSIVE TO THE TWO DIFFERENT EMAILS, REQUESTING ASSISTANCE WITH THE THE REFUND AMOUNT OF $249.00 ,FOR SERVICES NOT RENDERED, AS MY BANK ACCOUNT INFORMATION WAS STOLEN, AS RESULT I HAVE TO CHANGE MY ACCOUNT INFORMATION, MY BANK ADVISED ME THAT TO CONTACT TOPRESUME REGARDING THIS MATTER, AS IF TOPRESUME ATTEMPS TO REFUND MY OLD BANK ACCOUT ,TOPRESUME WILL RECEIVE MY REFUND OF $249.00 ,RETURNED BACK TO THEIR BANK ,TOPRESUME REFUSES TO RESPOND TO THE EMAILS I'VE SENT REQUESTING AN ALTERNATE METHOD OF RECEIVING MY REFUND, ASAP !Desired Settlement: TO RECEIVE MY REFUND OF $249.00 ,AS PROMISED BY TOPRESUME FOR SERVICES NOT RENDERED, IN AN ALTERNATIVE METHOD DUE TO THE CHANGE OF OF BANK ACCOUNT INFORMATION, DUE TO MY BANK ACCOUNT INFORMATION BEING STOLEN, AND THE BANK ACCOUNT INFORMATION, NOW IS CHANGED.I HAVE SENT TO EMAILS TWO DIFFERENT EMAILS, REQUESTING ASSISTANCE WITH NO RESPONSE AT ALL FROM TOPRESUME, TO PROVIDE ASSISTANCE WITH ME RECEIVING MY REFUND IN DIFFERENT METHOD, ASAP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi,

There was a free service in topresume.com. Below is the claim in their site:

"[redacted]"

I sent my resume and I got very poor results. So I bought their service.

After my resume reviewed and I got my brand new resume I tested with their free service my new resume. And I again got very poor points.

So I complained the company that there is a fraud. Either their free resume review is a fraud and used for fishing people into their service; or their results are not good.

In both of the cases I feel cheated.

There was 4 (4x$99) payments I need to make. I made the first payment. However as I feel cheated and not happy with the service I do not want to pay the left amount for it.Desired Settlement: I am not happy with the service and I do not want to pay any more.

Business

Response:

We are sorry this client had a less than satisfactory experience. I have gone ahead and cancelled all remaining payments as the client requested. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have had my credit card charged and not received a resume even though it was promised a week ago. They are claiming it has got lost in my spam and junk filters.Desired Settlement: I would like to have a quality resume delivered.

Business

Response:

I've attached the first drafts we sent to [redacted]. If he would like further work done, he can contact [redacted]. We'd be happy to reopen his order.I've copied his [redacted] rewrite below:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a resume rewrite service with TopResume - the package cost 150 dollars. Since then, I haven't received a single message from them. I've sent several emails to customer service and have never received a response. The company doesn't have any business number and it's impossible to contact them over the phone. I've done some investigating, and it looks like numerous people have gone through the same thing with this company - they have fake reviews on sites like Trustpilot, so people get taken in by the company's initially compelling offers and seemingly legit presentation.

The most important thing is that I paid 150 dollars for this and I haven't received anything from them. I paid for a product and I simply never received the product. I've never even received a single email that would suggest TopResume actually exists outside of automated email bots.Desired Settlement: I'd like my money to be completely refunded.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding TopResume has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

I submitted my resume to Top Resume for a critique. Katie, the resume writer/editor proceeded to tell me information about how to improve the language of my resume. She also stated that the last job where I work could not be verified. That is false. A.C.E at S.P.U Language Institute has been in business for over forty years. I was greatly offended that she would say I was lying. It was horrible. [redacted]

Review: I requested a resume rewrite from TopResume. I was told that the resume would be complete within 72 hours. Originally, I was sent the resume that I sent in and told that it was the rewrite. I complained and said this isn't the rewrite, it is the resume I sent you. I was sent and apology and told that I would get more time to critique the resume when I was sent the rewrite. The next day I got the rewrite and it was a complete disaster. It looked like someone had spent 20 minutes writing it and it was: very generic, omitted relevant experience, the formatting was very difficult to read and the wording was very junior. It didn't encompass any of the feedback that I had been given in my resume critique that the company provided. In stead of the rewrite elevating my experience and making me look more professional it made me look more junior.Desired Settlement: I would like a complete rewrite that it is the level I expected based on the resume critique I received or a complete refund. This process is putting me behind in my job search because I am going to have to spend more money and time getting my resume properly written.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Talent Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: TopResume does not provide a contact telephone number for the purpose of billing issues. I had a process issue following payment on TopResume website. I have to rely on someone via email getting back to me on how to move foward with the website rejecting my resume details. I filled out the CONTACT sheet which is on website (no telephone number for resolution) with no response. Finally 2 days later I receive a response telling me no refund. No refund with no service provided, another unacceptable response. In addition, I continue to attempt to receive responses on next step for refund, with no response. This is for a billing of $324.00Desired Settlement: Full refund of Services Not Provided / Slow Response rate

Consumer

Response:

At this time, my complaint, ID [redacted] regarding TopResume.com has been resolved.

Sincerely,[redacted]

Review: I purchased the $149 resume services from Monster Resume Services on February **, 2016. I was given an email from Monster Resume Services/TopResume. Upon contacting them on Thursday February **, 2016, I was given a specific date of when I would receive the first draft and that I would be contacted by an assigned resume writer. TopResume/Monster Resume Services has failed to deliver said revised resume based on their own omission that it would done by the close of business February **, 2016. I also never got any contact from an assigned resume writer for my resume.Desired Settlement: Full Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This business states that they will give you a top of the line resume but essentially copy pastes the information into a template with skills that dont really match my skill set. They mis spell things and even after 4 or 5 attempts and 2 writers they still cant get it right and refuse to refund me. Their service is so terrible I dont want to keep wasting my time letting them try over and over.Desired Settlement: I would like a gull refund so I can be done wasting my time. At this point I feel like they should pay me for wasted time on top of a refund but if I can just get a refund thats good enough.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding TopResume.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I asked them to cancel the service and refund my credit card. This is/ was with less than 24 hours.They have not provided me with the service.They state/ refuse to cancel and refund.Desired Settlement: Refund the amount of $349 billed to my credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,