TopResume

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Business was asking for time to review and did not propose to resolve In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi,The client has been refunded in full.We are sorry they were not satisfied with their new resume.Thanks,Talent IncCustomer Support

We are very sorry that Guy did not have a good experience working with usOur support team had already issued a full refundWe hope Guy may reconsider giving us another chance in the futureThank you, Talent IncCustomer Support

I am sorry to hear that you are displeased with the free critiqueThe critique is passed through a scanning system, which is why the formatting appears uniform throughoutPart of the critique is automated while the remainder is completed by a resume expertIf you have further questions, feel free to reach out to [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding TopResume.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Hi, Attached, you will find an image that shows all the documents delivered to ***As you can see, she received her first draft and her subsequent revisionsThe revisions would have not been provided had we not received Emily's feedback which means she was collaborating with the writerIf she would like for us to resend the second set of revisions of her resume and cover letter, we'd be happy to do soShe can reach out to [redacted] Thanks! Happy holidaysSara L***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Further to my email communications, [redacted] has deliberately deceived people by assigning themselves to reputable companies such as [redacted] gives the impression they can provide candidates with a cv and interviews within a short period after completion of the documentAs mentioned previously, if [redacted] hadn't hid behind a .co.uk address they would be facing the wrath of trading standards and the courts! What this company is doing is totally illegal! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are sorry [redacted] was inconvenienced by the speed with which we workTo make it up to her, I went ahead and processed a full refundWe will also continue work on her orderWe hope that can make up for any inconvenience we may have caused herBest regards,Talent IncSupport

Dear ***,I am so sorry to hear that you are so displeased with your rewriteOur customer support team has reached out to you and would like to assist in providing you with a document you are happy withPlease correspond with them and they will be happy to assign a new writer to your order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedApparently, the refund was sent before this complaint was processed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They fraudulently claim they have professional resume writers in which they do notI refuse to accept a rewrite as it is evident that this service is fraudulentIt needs to be duly noted that if they really did stand behind their service, they would guarantee their work and provide a full refundAs I stated earlier there is no where that states that they do not offer refundsAs a consumer, I feel as though I was falsely mislead of the service they provideI did not request any rewrite as the first draft consisted of a reformat vs a rewriteI need to be fully refunded as your service is unacceptable and unprofessionalPlease review resumes attachedThe first is the so called professional rewriteThe second is the resume I submittedYou can clearly see from the language, format etc that this resume was NOT REWRITTEN, it was REFORMATTEDI need to be refunded the total amount of $I would never submit this resume to any prospective employer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello [redacted] ,I am so sorry to hear that you are so displeased with both of your rewritesI appreciate you contacting us, as we do not take these complaints lightlyUnfortunately, per the terms and conditions, TopResume offers only one free rewrite after days as part of their guarantee which you have receivedI see our customer support team has reached out to you regarding this and are willing to work with you towards a solutionPlease respond to them so they can move forward with helping you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAll funds refunded Sincerely, [redacted]

I'm sorry to hear that you are unhappy with your rewriteI see our customer support team has reached out to you in order to assign a new writer to your orderWe are happy to continue to work with you on your resume until you are satisfied with the resultPlease correspond with our customer support team in order to move forward

Dear [redacted] ,Unfortunately, we cannot offer you a refund at this timeI see our customer support team has reached out and assigned a new writer to your orderThey should be reaching out to you shortly with a new draft

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I reached out to TopResume's customer support team via email from August [redacted] through August [redacted] and a representative by the name of Tara Cadvised me that I did not qualify for a resume rewrite because the positions she stated I applied for I was overqualified or didn't match the industry that my resume was written forShe made numerous excuses and did not want to approve my rewriteDue to numerous correspondence between myself and customer and the refusal of the rewrite of a new resume stating that they can refuse the right not to provide the guarantee by Tara CI decided to file the complaintI am only looking for the company to honor the guarantee promised with my package and Tara C made it a very horrible experience dealing with this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still waiting for a full refundThe quality and standard of the product written failed to meet the the service advertised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***,We are terribly sorry to hear that you are so displeased with our servicesWe have reached out directly and our customer support team has reached out as well in order to assist you furtherWe do not take these complaints lightly and appreciate the escalation of this issueIf you have any other questions or concerns, please reach out to us directly at [redacted]

I am so sorry to hear that you are so displeased with our servicesWe do not take these complaints lightly and I will look into this immediatelyI see our customer support team has reached out to you regarding this issue, I will contact them againSomeone should be reaching out shortly to assist If you have any other questions or concerns, please contact [email protected]

Hi, Attached, you will find an image that shows all the documents delivered to *** As you can see, she received her first draft and her subsequent revisionsThe revisions would have not been provided had we not received Emily's feedback which means she was collaborating with the writer If she would like for us to resend the second set of revisions of her resume and cover letter, we'd be happy to do soShe can reach out to [redacted] Thanks! Happy holidays Sara L***