TopResume

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is still refusing to refund my moneyI will not accept any resolution short of that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by TopResume in reference to complaint ID [redacted] I find TopResume's wording to be extremely creative, in explaining away their misleading advertising as a "glitch" Although they did refund the $that I paid for "Hour Rush Service", they did not take any responsibility for their failure to deliver the professional resume, within hours or otherwise, that I paid $for I am still out that $ My advice to anyone reading this would be DO NOT pay TopResume to prepare your professional resume - their service is a scam Sincerely, [redacted]

Hi, [redacted] purchased our base package which includes a rewritten, reformatted, and keyword optimized resume.Attached you'll find the before/after. Clearly, the resume we wrote is significantly better than that which she came to us with.Additionally, I looked into this... careerplanner issue [redacted] mentioned, and I could not find what she was referring to for the life of me. If our writer was using such a resource, they wouldn't be working with us since that is an internal violation.Additionally, she claims we did not speak with her, and I have responses from our team sent to her logged on the following dates and times: [redacted] **We offered to continue working on more drafts, as our terms cite the fact that the first draft isn't always perfect which is why we offer 2 additional drafts. We offered additional revisions after [redacted] 's revision period expired. We reopened her order to continue editing after the order was closed. We even offered to match her with a new writer thinking that maybe she was having issues with the writer. We never received productive responses that told us what she thought was wrong with the draft, so we didn't have anything to work off of going into the next draft given that we weren't told what was specifically rubbing [redacted] the wrong way.Sincerely,TopResume Team

Hello, I am sorry to hear that you are so displease with our servicesI see our customer support team has reached out to you regarding this issueThey are happy to assist you, please respond to them at your earliest convenience to get this issue resolvedIf you have any other questions or concerns, please contact us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response does not address the issue and does not provide me with the expert critique that the website advertisedYou passed my resume through some software which spit out a report that you sent me and then you provided me with a copy/paste "expert critique"Provide the EXPERT CRITIQUE! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not a new messageI received this same message several days ago In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi ***, One of our Customer Care associates tried to reach out to you on September [redacted] and September ***, and left a voice mail to to further discuss your concernsWe understand it is very stressful during times of unemploymentWe are sorry to hear you did not receive any interviews after our day interview guaranteeWe will reach out to you to see how we can help

Hi, The client has been refunded in fullWe are sorry they were not satisfied with their new resumeThanks, Talent IncCustomer Support

I am sorry to hear that you are so displeased with your rewriteUnfortunately, I cannot offer a refund at this timePlease reach out to our customer support team in order to receive further assistance

I'm sorry to hear that you are so displeased with our servicesWe appreciate you reaching out as we do not take these complaints lightlyUnfortunately, I cannot assist you with a refund at this timeHowever, I see our customer support team has reached out to you in regards to the 60-day guaranteeThey are happy to work with you further and provide you with a new writer to rewrite your resumePlease respond to them in order to move forward with the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the business has not delivered the promised project for which I paid $forI paid for a hour turn-aroundThat time has passedI want my money back. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,I am sorry to hear that are you still displeased with our services and the assistance from our support teamUnfortunately, I cannot offer you a refund at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Talent Inchas been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
TopResume did make a few changes to my resume after I complained back in OctoberNot many thoughThe resume wasnt very different than what was originally submitted.I have contacted their customer service department and they are of no help. Why would I want job searching tips from a company that hasn't written me a resume good enough to get called for an interview? In some of the complaints listed on the Revdex.com for this company, refunds were given as a form of resolutionI am not even looking for a full refundI would accept half to help offset the cost of the $more dollars that I now have to spend to get this resume where it needs to beI also paid for a resume blast to recruiters as part of the packageNot sure what other "job searching tips" they feel they could offer. The feedback I have received on this resume from career counselors / professional resume writers and HR managers is that it is cluttered, too task oriented, not achievement focusedI have no tag line or any sort of branding statementTopResume is using verbiage that isn't correct and using outdated templatesIt is the job of the resume writer to know current job and resume trendsI'm not sure why it is acceptable to pay $for a resume service and they didn't deliver what was promised. I do not find their response acceptableI will be sure to review them on trust pilot, yelp and any other review outlet I can find about their poor serviceI imagine that is why on their social media page they have disabled customer posts/commentsI suspect they are also having negative reviews removed from trustpilot.com Sincerely,*** ***In order for the Revdex.com to appropriately process your response, you MUST answer the question above

We are sorry this client had a less than satisfactory experience
I have gone ahead and cancelled all remaining payments as the client requested
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAll funds refunded
Sincerely,
***
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