TopResume

Thank you for reaching out to us as we do not take these complaints lightlyI understand your concerns and I see a new writer has been assigned to your order and reached out to youPlease go ahead and respond to them in order to move forward with your rewriteIf you have any other questions or
concerns, feel free to contact ***

Revdex.com:At this time, my complaint, ID *** regarding TopResume.com has been resolved
Sincerely,*** ***

Dear ***,I am sorry to hear that you are so displeased with our servicesThank you for reaching out as we do not take these complaints lightlyUnfortunately, I cannot assist you with a refundI see our customer support team has reached out to you in regards to a reassignment of your order
Please respond to them in order to receive further assistance regarding this issue

Hi ***,I am so sorry to hear that you are displeased with our servicesI have issued a partial refund of $to make up for the delays and I see the writer has reached out with your LinkedIn profile informationIf you have any other questions or concerns, please contact us at
***

After receiving good feedback on my resume from them I decided to pay for their service It took two weeks to be assigned to a writer Then another two weeks to get my first draft I was not happy with the draft and the writer said they would fix it It took another week and a phone call to get the next draft I was not happy with that either and I have pretty much given up on getting a decent resume from them Ended up doing it myself

Unfortunately, we cannot provide any further refunds

Laurie replied: Hi ***, This is Laurie with Customer SupportThank you for reaching out to us and explaining in detail the cause of your concernI have fully reviewed your order and I have refunded you in fullIt may take up to business
days for the refund to appear in your account depending on your bankIf you do not see the funds within your account after that time, please contact your bankWe do apologize for any inconvenience this may have caused you and we hope you are able to enjoy the rest of the holiday seasonBest, Laurie CTopResume Customer Support Best regards, Laurie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi,We have already refunded the client as can be seen below:*** *** *** ***
***
** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ** ***
Unfortunately, we are not able to provide an
additional $to the client as we refunded the full amount that they paid already.Thank you,Talent IncCustomer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received my final drafts of a good product and these were due on ***.I purchased this package to include a job worthy Resume and Cover letter on ***My purchased was confirmed with a 1st draft to be sent to me on ***.I received they first draft on *** which stated my resume revision period would end ***.I sent my revisions on ***.I emailed the status of my resume on ***NO response.I emailed *** on *** with no response until ***.I also email Katie Warren on *** and she email back but not until *** did she say I will get my revision.On *** a sloppy revision was received in which I only had two days to respondI responded on *** expression how unsatisfied I was with the product I paid for.On *** customer service email me back finally asking if I wanted a reassignment.I responded on *** accepting a new reassignment.I never got a response from my new assignment until ***! And the product was worse that the previous employeeThey copy and pasted from the previous work.I sent my revisions back 1/expressing once again how unsatisfied I am. Overall, this product was supposed to be perfected by *** an to this day I have not received anything of the sortAfter many complaints on company review sites I am not the only one who has had such bad service and who has been lied toTheir product is poor especially when the customers that need this the most are unemployed and are looking for a job which requires a resumeI have used the resume given with no luck of even an interviewThey guarantee an interview within 60-dayswell ever job I've applied to they deny me and I still haven't received my final product.
Sincerely,
*** ***

Hi ***,I am terribly sorry about thisI have added a free resume rewrite to your orderYour writer should be reaching out within the next couple of daysAgain, my sincere apologies about this and we hope to resolve this issue immediatelyIf you have any other questions or concerns, please contact us at ***

Dear ***,I am so sorry to hear that you are displeased with our servicesI appreciate you reaching out as we do not take these concerns lightlyUnfortunately, we do not offer refunds at this timeOur customer support team is happy to work with you further to provide you with a document you are
pleased withIf you would like to continue working with a writer, please respond to ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The suggested options (they only provided you only one) are not acceptable:1) another writer completes a draft >> rejected several times as the first draft was unusable/ non sense sentences / included formatting that TopResume criticized in my Resume /if they have "professional writers" that should never have happened >> it is my standpoint that I wasted enough time and if I would accept another writer they would continue to deliver substandard outcomes and then turn around and say "But you said you agreed"2) $refund >> out of an order over $bucks this isn't even worth entertaining3) the offer was increased to $but again a refund of less that 25% while delivering nothing of value is insulting4) they then wrote that they will refund me $and close my account >> mind you this was done WITHOUT my agreement and a contract can't be changed one sidedIf I order a resume and several add ons the resume is the primary order and without that order everything else is worthless > the "we post your resume automatic to xyz web sites" is worthless as there is no usable resume.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The changes to my resume redo was not to my liking and the follow up to resolve it was not timelyCommunication was very poorI ask for $to be added back to my credit cardThis company is all about cheating people out of moneyOnce they received my money they were asking for additional money before they had even started on my resumeI am not happy about this at allI would never refer them to anyone and I will make sure everyone I come in contact with will know they are scammers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The organization continues to refuse to provide a refund for the poor service that I receivedI did not benefit from their service and instead had to do my resume myselfI have thouroughly explained why I deserve a refund explicitly and they continue to refuse to provide the appropriate refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry *** was less than satisfied with her experience. We issued a full refund on the 16th and we hope she may reconsider our service in the future. Thank you, Talent IncCustomer Support

We are sorry this client had a less than satisfactory experience. I have gone ahead and cancelled all remaining payments as the client requested. Thank you