TopResume

Hi,
We have refunded the client in fullWe are sorry they were not completely satisfied with their experienceThank you,
Talent IncCustomer Support

Thank you for reaching out to us, we do not take these complaints lightlyYour order has been refunded in full, you should see the amount back on your card within 7-daysIf you have any other questions or concerns, please reach out to us at ***

Dear ***,I see our customer support team has reached out to you a few days ago to get you started on the 60-day guaranteePlease respond to their message in order to receive further assistance

Dear ***,We are so sorry you did not have a good experience with usWe have contacted our support team and they will reach out to you to resolve this today

Hi ***, Upon further review it was found that there was a glitch on the page that advertised the 48-hour turnaround add-onIt should have listed clearly that this referred to the first draft only, but that was missing. I have refunded the amount you paid for the Rush ServiceIt should appear back in our account in the next 3-business days. I apologize for the confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While their response is nice, not once has the customer support team offered to find me an additional ownerMy last response was that they could not fulfill my request because of a lack of content, which is just not trueNor have they asked for additional content to try and fulfill the request.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[So you aren't offering nothing for a misrepresented product, I will be sure to communicate your level of customer service and poor products within my hr networking groups]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for reaching out to us, we do not take these complaints lightlyI will have a customer support representative reach out to you as soon as possible to resolve this billing issueSomeone will be contacting you shortlyThank you for your ongoing patienceIf you have any other questions or
concerns, please contact us at ***

Hi Revdex.com, The customer asked for a partial refund ($125, please see screenshot) and a writer reassignmentWe have complied with both requests. Best, Gary

Dear ***,I am so sorry to hear that you are so displeased with our servicesPer our terms and conditions, we cannot offer you a refund at this timeHowever, our customer support team is happy to work with you further and assist in any way they canPlease respond to them accordingly in order to move forward with a resolution

Thank you for reaching out to us as we do not take these complaints lightlyI am very sorry to hear that you are so displeased with your rewriteI see our customer support team has reached out to you regarding this issuePlease respond to them to receive further assistance

Revdex.com:At this time, my complaint, ID *** regarding TopResume.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Thank you for reaching out to us as we do not take these complaints lightlyI have looked into your order and I see a new writer has been assigned to complete your documentsYou should be hearing from them shortly with a new draftIf you have any other questions or concerns, please contact
***

Revdex.com:At this time, I have not been contacted by TopResume regarding complaint ID ***.Sincerely,*** ***

Revdex.com:I received a refund thank you for your help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated to Top resume upon my initial complaint, I am unwilling tof be assigned another writer as my resume was copied almost verbatim with just a few words changedI did not receive the service advertised, and I do not feel comfortable utilizing their service in the future. Please contact me with any questionsI will also be happy to provide my initial resume as well as the professionally written resume to show how much of my initial contentry was merely copied and pasted. Sincerely,*** Gulick
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please see attached the proof of refund for the
outstanding issue Please let me know what else we can doJenna Jenna M*** Manager of Content Marketing, Talent IncEmail: *** *** ***
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Please see attached the proof of refund for the outstanding issue Please let me know what else we can doJenna Jenna M*** Manager of
Content Marketing, Talent IncEmail: *** *** ***
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I’ve had my resume rewritten via TopResume
They first reached out to me through LinkedIn and offered a free resume critiqueI agreed with most of the points in the critique so I decided to give their basic service a tryI provided a few comments about my experience and objective and my current resume for them to work with
Upon receiving the first draft back, the resume was poorly formatted, pages, contained typos, and basically included a bunch of “fluff” words that didn’t really do much to advance my candidacyI complained about the poor state about the draft and my resume writer sent back the resume in basically the same shape
I would not recommend this service to anyone

Dear ***, We are sorry about your experience with your order We have re-opened your case and intend to provide full resolution You should be hearing from our Customer Care team very soon