Topsham Communications, LLC

Hi there, We'll get back to the customer directly on thisThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business said they would check into my complaint and asked for the number on the card that was originally used to establish the recurring charge Because the card has been shut off, I sent them the number but have not heard anything back from them I will not know for sure if they have solved the problem until the end of this month The reason for that is the charges always show up on my account at the end of each month Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am not sure I am comfortable with the business's response They agree I do not have an account but would like me to supply them with information such as the date of the fraudently transaction, the first six and last four numbers of the card that was charged, the country of origin of the card I feel that giving them more information may result in more fraud Can you advise me on thisThanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The representative at spotify is lying I engaged with business via email weeks ago about refunding the charge on my account After weeks of not conplying , spotify charged me again I emailed their company to cancel and was actively communicating with company to cancel and they charged me twiceThey are committting fraud and are a comoany filled with thievesREFUND MY MONEY!!!!! I CANCELED WITH THIS CRAP COMPANY AND THEY CONTINUE TO CHARGE ME In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, This refers to our case number [redacted] The customer had opened a second account called 'nickystylez' and it was this account which charged the customer on the [redacted] of the month I can see that the customer has not used 'nickystylez', so I have refunded the charges that were made to that account Since the overdraft fees were charged by the bank, we will not be able to refund those for the customerKind regards, [redacted]

Hey,Apologies, the date was put in a Uk format, not USWe'll await user's response after the **/to ensure payments are stopped.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ok, got the date format thing.Yes, once I confirm the charges have stopped after July ***, I will respond I there are no charges, I would consider the complaint resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hey,User can cancel their subscription by heading to [redacted] , logging into their account, selecting Subscription and finally 'Cancel subscription'We will get back to the customer to ensure the correct steps are taken.Thanks,

Hey there,Unfortunately the email address provided does not provide any accountsWe'll get in touch with the customer and look into this.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My response is withing the six days alloted by your systemWhy do you and Alexis P [redacted] continuously attempt to close the complaint? I noticed that this is a continuing problemYou have not forwarded the complaint to spotify as I have been in contact with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have not heard from them via email or telephone as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, We're still seeing the charges as pending and are unable to issue any refundsWe've asked the customer to get back to us with a screenshot of his bank statement showing the charges as successful as well as asked him to speak with his bank to investigate the pending charges further The customer got back saying he spoke with his bank but we're still waiting for the screenshot of his bank statement showing the charges as successful

Hi there, Thanks for informing this to usRest assured that we'll look in to this and we'll get in touch with the complainant as soon as possibleThanks you and May yo have a great day! All the best, Spotify Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My bank ( [redacted] ***) says that because the ACH charge (even though a mistake) was made, and my account did not have sufficient funds, the overdraft fee was legitimate on their part so they are unwilling to remove or reimburse the feeAccording to them, they did what they were supposed to do in allowing an ACH charge and charging an overdraft fee because my funds were not sufficientAfter speaking with the bank multiple times, their argument is that Spotify should reimburse for the fee because they were the ones to cause the mistakeIf anyone from Revdex.com or Spotify is willing or able to speak with the bank and convince them otherwise, that would work well for me, tooThey are unwilling to remove the fee after my communications with them, but perhaps they will reconsider if contacted by Revdex.com or SpotifyI just don't want to keep my arms crossed with this $having been taken away from me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Spotify has requested additional information, but the issue has not yet been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, We'll follow up with the customer directly as there's a case already open with our support teamThanks!

Hi there, We'll contact the customer right away Thank you

Hello, In response to the customer's complaint, the user wasn't able to provide a cancellation email, which is automatically sent to a user when they cancelThe card they were charged on is a card they supplied when originally subscribing - the card wasn't changed on spotify.com throughout the entirety of their subscriptionThere doesn't appear to be any sign of the user attempting to cancel on our internal system eitherThe account has been cancelled, and the payments made since May have been refunded, even though it goes against our Terms & ConditionsWe believe this issue has been resolvedWe'll no longer contact the customer, at their requestThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They only offered me months for unauthorized charges and a month credit on my current spotify account I am still out so much more money I think they should do the right thing and they are trying to go cheap on me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, We've received the complaintWe'll reach out to the customer now to try and resolve their issue Thanks,