Topsham Communications, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hey, We will contact the customer and resolve the issue. Thank you,

Thank you, we will contact the customer and try to resolve the issue

Hey,We will reach out to the customer and attempt to resolve Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not only that you didn't issue a refund, but yesterday you charged my card againApparently you have no idea what's going on in your company
*** *** Transaction DetailsDebit Card Purchase (*** Transaction ID #***)
Nov *, Authorization to *** ***, Completed Details -$USDMerchant: *** ***,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still feel that Spotify should refund all
six chargesI stated why in my response to Spotify, which I attached as a screenshot to this. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello there, We're replying to the user now, asking for more account/payment information so we can locate the account in questionOnce we've located it, we'll look into refunding the payments made during the aforementioned periodIf you need anything else, let me know. Thanks, ***
***

Hello, We've made contact with the customer already. Thanks,

Hey,I have reviewed the customers case and I can see that we were contacted several times in regards to the some issues involving the Family PlanHowever, none of these issues related to the users complaint. Unfortunately in this case we're not able to provide a refund for the userHowever,
as a gesture of good will we are open to providing the user and his two siblings each x day Premium codes, once the Family Plan has expired on each account.Thanks,

Hey there,Thank you for bringing this issue to our attention.We will now reach out to the user directly at *** to resolve this issue promptly. We will keep you updated of any relevant developments.All the best,GrahamSpotify Customer Support

Hi, We'll be emailing the customer and work with her to resolve this. Thanks

Hello, Thank you for contacting Spotify. We are looking into the issue reported and we'll contact the customer directly to address this issue. Kind regards, Spotify Customer Support

Hey, We'll respond to the customer right away. Thank you,

We are investigating the issue

Hey, We've already got in touch with the user about their complaint, and will resolve it over the next few days. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me and the matter has been resolvedThe company omitted to admit any fault or issue an apology for the poor customer service.
Sincerely,
*** ***

Hey!We'll contact the customer and try to resolve the issue.Thanks,

Hi,I have been in contact with *** directly regarding this issue and will look to resolve this quickly.Regards,
***

Hello, Thanks for bringing this to our attention. We've reached out to the customer already, and are in the process of resolving the payment issue with themIf you need anything else, let me know. Thanks, *** ***Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
reply
of "they will contact the customer" is not a resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***