Topsham Communications, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am SHOCKED that they would answer you in this fashion: "Hey, ...." Are you serious???? They respond to the Revdex.com with a: "HEY" and follow with a few other words and in which they say they will contact me? They don't say that this will be resolved or anything "PROFESSIONAL"!!!??? They are completely aware that they are double billing THOUSANDS of customers!!! The complaints of fraud, are all over the internet!!! Something needs to be done with this company, regardless if my money is refunded or not!!! How many people are being ROBBED, every single day from this company and are unaware??? In the modern busy crazy life people are leading nowBank statements are emailed and paperless and not everyone checks line by line on thier statements, as years agoThis company needs to be investigated!!! What kind of business doesn't respond to multiple emails and has NOOOOOO phone number for contact, anywhere on the web???I would hope someone is going to investigate this company, in a very very critical mannerThey are thieves!!!! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [They refuse to reutrn our money and refuse to stay in contact with me to understand the situation I get the same exact response from them time after time I have been in contact with Spotify briefly since contacting the Revdex.com They still will not refund me the money they have taken from me When I try to explain the situation, I get a response from them saying they do not have the authority to refund me my money However, here's still the problem The email addresses that are under my husbands name are not our email addresses When I log in our Spotify, we each have an account under our email addresses ( [redacted] and [redacted] ) that are FREE Therefore, someone has created fake email addresses and taken our bank account number to create the Spotify premium accounts So they have stolen money from us and will not return it They will not respond to me when I try to explain that someone has created fake email addresses I have all of the emails from Spotify if you would like them I have asked to talk to someone by phone to better get this resolved and they claim they don't have such thing But at one point in one of the emails, they said they were going to contact me by phone, but never called In fact, that happened twice that they said they were going to call and never did They have stolen a lot of money from us and we would really like to have it back ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there,We'll look into this.Spotify Cs

Hey there, We had an issue with our payment system, and it looks like the subscriptions weren't cancelled properlyWe've now sorted this out and will respond to the customerThanks,

Hey, Please see the attached photo that shows one of the accounts following the others playlist name ' [redacted] ' We believe that the user's card was attached to an account created for a friend of the userTherefore the charges were intentional and not mistaken nor fraudulent If the customer suspects that the charges are fraudulent, then as we instructed the user she should contact her credit card company's fraud department If you have any questions, please get back to us Thanks

Hey, We'll reach out the customer asap.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good day, I have been contacted by the business but have not received a resolution to date Thank you----------------- [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi,We've taken a look at the case and we've reached out to the customer againThanks!JohnSpotify Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the company is still insisting on my entire credit card number, which I have said in number of ways that I will not give! I will only provide the information that is found on my credit card statement, dates, and amount charge, and only the last numbers of my credit cardThey have the email address assoiciated with the charges, that and what I will give should be efficiant enough for them to verify the account and issue me a refund for the charges[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hey, We responded to the customer with the solution to their billing [redacted] are charging them, and therefore we are unable to cancel or refund anythingI've responded to [redacted] again with another reply reiterating the point that we can't modify anything to do with billing on her account, and she should be contacting ***Thanks

Hello, We've responded to the user.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We've already cancelled the user's subscription and removed their payment informationWe've emailed the user again to ensure they're aware of this Thanks

Hello, We've responded to the customer alreadyThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have emailed Spotify many, many times on [redacted] I even gave them my bank information (Island Pharmacy, LLC) to show Spotify was stealing money from me monthly on the [redacted] of each month.I have never ordered anything from them I did not received "anything" from them They are commenting fraud I NEVER gave them my debit card information The are crooks I work daily and cannot check my mail at work Giving me minutes to respond is not possible I am on an island that was hit very hard with the hurricane Sincerely, Polly T [redacted] - ownerIsland Pharmacy [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business did respond and it looks like they are investigating it, but I do not want this complaint closed until I receive word that Spotify has clearly identified the issue and I see the credit in my account Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We've reached out to the userThanks,

Hi ***, My name is Anastasia and your case has been escalated to the Escalations Team, regarding your case on Revdex.comI've read through your case and I apologise about the confusionAs my colleague has already mentioned, unfortunately it is not possible to use gift card with any offers (incStudent discount)Here is the link for out Gift card T&C: [redacted] Please do not hesitate to contact us if you have further questionsWe would be glad to helpRegards, AnastasiaSpotify Customer Support Cambridge, UK "Music can change the world because it can change people" -Bono Did you know we have an extensive help section on our website? You can find it at [redacted]

They still tried to screw me and in hindsight $loss for years free seems like a baby punishment, but if they are too cheap to meet me there then how about years of premium serviceSeeing as the second charge happens while I was just trying to start a day free trialThey weren't even willing to give me a month for free after paying for twoI would like the $refund and years of service for free than I am doneThey have millions of users paying the monthly fee they can afford to lose $for five years, then they can afford to lose just under $for years

Hi there, We'll respond to the customer right away Thanks,