Topsham Communications, LLC

Hey,  We will contact the customer and resolve the issue.  Thanks,

Hi,We've taken a look at the case and we've  reached out to the customer again. Thanks!JohnSpotify Customer Support

Hey,We will contact the customer and try to resolve the issueRegards

Hey,We will contact the customer and try to resolve the issue.Regards

We responded to the customer on the [redacted] September 2016 regarding this issue, we're attempting to contact the customer again - [redacted] October 2016.

Hey,   1. Please see the attached photo that shows one of the accounts following the others playlist name '[redacted]'.   2. We believe that the user's card was attached to an account created for a friend of the user. Therefore the charges were intentional and not mistaken nor fraudulent.    If the customer suspects that the charges are fraudulent, then as we instructed the user she should contact her credit card company's fraud department.    If you have any questions, please get back to us.   Thanks

Hi [redacted],  My name is Anastasia and your case has been escalated to the Escalations Team, regarding your case on Revdex.com. I've read through your case and I apologise about the confusion. As my colleague has already mentioned, unfortunately it is not possible to use gift card with any offers (inc. Student discount). Here is the link for out Gift card T&C:  [redacted] Please do not hesitate to contact us if you have further questions. We would be glad to help. Regards, Anastasia. Spotify Customer Support Cambridge, UK "Music can change the world because it can change people" -Bono Did you know we have an extensive help section on our website? You can find it at [redacted]
[redacted]
[redacted]

Hi,We've reached out to the user. Thanks,

We have refunded the customer the extra charge.Kind regards,Calvin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I got an email again saying that the complaint account was closed.  I replied to the email last so it shouldn't have been closed on my end. Any help with this is appreciated. I still have yet to receive the 6 months worth of payments that I was told I would receive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be looking into the case and we will contact the customer to resolve this. Thanks

Hi there, Thanks for sending the complaint over. We'll get back to the customer directly. Regards, [redacted]

we are looking into this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Even if overdraft fees didn't go to the company, they should be reimbursed by the company because they attempted to withdraw money from my account after I had already canceled it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are working on this with the customer