Topsham Communications, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It has been two months and the company has repeatedly refused to refund my moneyIf they are willing to refund my money to me, I will not pursue legal actionHowever, everytime they say they will reach back out to me, they continously tell me there is nothing they can doIf you're company is willing to refund me the money they rightfully owe me, then lets talk In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We've contacted the customer and asked them for more information to locate their accountOnce we've located the account we'll see how we can settle the issue

Revdex.com: I have received other correspondence from the business in reference to complaint ID [redacted] , and find that the resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi there, Thanks for sending the complaint overWe'll reach out the customer directly Best,Pawel

Hi,We've reached out to the userThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm going to run you through this timeline one more time Almost years ago, I opened a new spotify account using my email address, and I pressed the cancel button on my spotify account that was connected to [redacted] and deactivated my [redacted] account I never received a confirmation email, and frankly had no clue that I was supposed to, I assumed the account was cancelled I don't know if it was a glitch in your system or some sort of error but the cancellation apparently did not go through Fast forward to now, I notice that I got billed twice this month, I rarely check my [redacted] but I caught it this month So I email you guys because there is no way to contact you by phone and discuss this with someone real So I say hey I cancelled this service almost years ago, here are the times I've been billed twice, because I'm still your customer was just trying to migrate my account You guys refuse to do anything about it other then give me a one time credit I feel like you guys can do a lot more then that It's not like I cancelled your service all together I just moved it I've been a good customer and supporter of your service and you guys are treating me like I'm trying to get something I'm not entitled to, while I feel as though I have no need for accounts, I'm single, I live alone and I'm the one that uses my account alone I have been charged over $extra for my spotify service I know that you guys can go back and refund this, I still am paying for the account that I did use Your response to my request has been totally horrible though! I feel as though you guys have no empathy at all, and think you are blameless, when it very well could be that your system didnt recognize my cancellation for some reason Do the right thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We are investigating and will contact the customer soon

Hey, Thank you for sending this to us We'll get back to the user with a solution.Thank you,

Hi there, We've responded to the customer directlyThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hey, We have gotten back to the user today requesting security informationWe have received the security information and will get back to the customer today to try to resolve this case.Thanks,

Hey, We've responded to the customer regarding their payment issue Thanks,

Hey there, We'll get back to the customer as soon as possible. Thanks,

Hi there, Thanks for sending the complaint overWe'll get back to the customer directlyRegards, ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not... resolved my issue. Instead of contacting me to discuss this issue, so I could explain what my issue is, they cancelled my subscription entirely. This included the subscription I wanted to keep. I have never had such terrible customer service in my life. It is impossible for anyone to get any information out of this company or get a straight answer. In addition to cancelling my account without any warning, they said I would receive a refund, I still haven't received it. I am beyond frustrated with this company. I do not understand how anyone can do business like this while continously being unhelpful at every single turn. I will NEVER be a spotify customer again. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I rejected the response because I have not been contacted and was even recently charged after receiving an email from them before writing the complaint confirming that they would not charge my cars againI can provide proof of every charge so I'm not sure why they're not locating it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No one from Spotify has reached out to in order to resolve this issue, although they sent a message through Revdex.com stating that they wouldAll these days later and they have not rectified the situation...what is going to happen to my account once the free trial ends? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We'll contact the customer asapThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI will talk to Spotify via email to further resolve issues and to request them to fix certain errors I am having problems with Sincerely, [redacted] ***

Hey, We will get back to the customer as soon as posibleThanks,