Topsham Communications, LLC

Hello, Spotify Support hereWe've received this complaint and we will get in touch with the customer immediately. Best regards,

Hi there,Thanks for sending the complaint overWe'll get back to the customer directly.Regards, Pawel

Hi there, We will respond to the customer right away. Thank you,

We've reached out to the customer via phone and resolved the issue

We've sent a reply to the user which outlines a fair settlement for the issue, as well as a detailed explanation of why the respective discounts can't be applied to the gift card they redeemed.Thanks,

We have responding to the claimant offering him/her the equivalent of $in credit to his/her accountWe will inform you of any developments

We're currently waiting on a response from our legal department regarding this

Hi there, We will reply to the customer right away. Thank you

Hey,We are in communication with the customer and working towards finding the account that is charging her.Thanks,

We're dealing with this case

Hi there,We'll get back to the customer directly.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
Hello, Spotify has not contacted me like they said they wouldPlease I’d like my money nowThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey, We've contacted the customer and cancelled their subscription, so they won't be charged again. Thanks,

Hello, We received the complaint with ID *** and we will be getting in touch with the customer shortly.Best regards,Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat acceptable and the matter is closed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Subscription has been cancelled online
Sincerely,
*** ***

We've replied to the user, informing them of their current account status and why they've been charged the money they have and how we can resolve the case. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hey, We'll get back to the customer asap. Thanks,