Topsham Communications, LLC

Hi there, We'll get back to the customer asap. Thanks,

Hello, We've located the user's Spotify account on our system, and will advise the user how to cancel the subscription they have created through iTunes.Thanks,*** ***, Spotify

How did you reach out to this consumer? We contacted the client on the *** of August at We used *** to contact themWe haven't heard back from them after this responseWe also asked for any other case numbers or references from us, so we could look into the problem further Will you honor the $student promotion for this consumer? Assuming the customer is eligible for the student promotion, yes we will honour this When does the consumers free trial end? Currently the email address we have for the customer does not bring an account upWe therefore can't see the profile or when any offers endI understand that the customer has contacted us, however without the email address the customer has used to contact our support site, I can't look into this further How much will the consumer be charged monthly once the free trial ends? Assuming the customer is eligible for the student discount, then they will be charged the student rate of $(plus sales tax, depending on which state they reside in) Please let us know if there is anything further we can do to help in this instance

Hello, We've responded to the customer, and will resolve the issue with them. Thanks,

Hi there,We were unable to contact the customer but we were able to locate the payment and discover it was a pending charge so they were not charged which meant there was no action to be takenHere is the response we sent them:Hi ***,Thanks for getting back to us on this. As we weren't able to speak to you directly upon further investigation of the two charges you mentioned, we're pleased to say we've figured out what happened. We can see that on 2016-05-** your payment has gone through successfully and your subscription went through perfectly.We can also see another charge on 2016-05-** and we can confirm that this is a pending charge which means your bank put a temporary authorization on your account in other words, they will hold the funds in reserve in preparation for the payment completing. As the transaction wasn’t completed, you won't get billedIn that case the authorization will expire and the funds will be returnedIf you do end up getting charged, let us know and we'll look into this further.We hope this clears things up for youYour bank can also answer any questions you have on this including how long it will take the charge to expire.If you have any further questions, please don't hesitate to contact us.Have a good day

Hey, Thanks for getting in touch. We're investigating it and will contact the customer directly to resolve the issue. Thanks for your kind attention. Have a nice day:)

Hey, We've got back in touch with the customer, explaining that her subscription was created via ***, rather than directly through us. Thanks,

Hi there, We've replied to the customer directly. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Been waiting for them to call all weekTold them anytime Tuesday or WednesdayThen on Wednesday told them anytime ThursdayToday is Friday.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have exchanged exactly emails with Spotify
(they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issueEach customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etcwhich I've done.One of the repsthen suggested that I use my *** account but that option is not available when trying to pay for the student discountI took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service reptrying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issueI was immediately transferred back to customer serviceSurely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.comSo now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolvedit's as if they don't want to accept my money!Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is advertisement and I will be seeking legal action if not resolved in a timely manner.I have exchanged exactly emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issueEach customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etcwhich I've done.One of the repsthen suggested that I use my *** account but that option is not available when trying to pay for the student discountI took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service reptrying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issueI was immediately transferred back to customer serviceSurely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.comSo now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolvedit's as if they don't want to accept my money! Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is advertisement and I will be seeking legal action if not resolved in a timely manner.I have exchanged exactly emails with Spotify (they don't provide customer service over the phone) and they haven't made any real attempts to deal with this issueEach customer service rep is providing me with the same answer: use a different web browser, clear my browser's cache, make sure my card company is open for foreign transactions, etcwhich I've done.One of the repsthen suggested that I use my *** account but that option is not available when trying to pay for the student discountI took a screenshot and sent it to Spotify--- never heard back!At one point a "supervisor" emailed me, however, I think it was just a customer service reptrying to pass off as one because the email address was the same as all the others and the "supervisor" failed to keep in contact with me and resolve the issueI was immediately transferred back to customer serviceSurely a supervisor has a separate email address?Also, they've stopped including the names of the reps I correspond with after seeing I listed them in my original complaint with the Revdex.comSo now I never know exactly who is assisting me whenever I'm contacted.It's been over a week and this issue still hasn't been resolvedit's as if they don't want to accept my money! Spotify offered me one month free service until the issue's resolved, however, my account switches from the premium to free version constantly, so I never have access to ALL the features, which I also complained about.How hard can it be for a company to find an alternative way for me to make my transaction? This is advertisement and I will be seeking legal action if not resolved in a timely manner. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Hi there, We'll contact the customer asap. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI still do not actually have the money refunded, but
expect it credited to my account shortly
Sincerely,
*** ***

Dear Sirs, We are having a look into this case ID *** and will get back to you as soon as possible.Best wishes,

Hi there, We will get in touch with the customer right away. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Spotify contacted and said they would only refund the last chargeI asked them months ago to cancel the subscriptionI am in the midst of contacting them back to confirm that I tried contacting them months agoI do not want to close my complaint until my issue is resolved with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
[Your Answer Here]Spotify still has not resolved the issue of my account being hacked. Spotify customer service is completely incompetent and almost non-existent. I still do not have access to my account. They send generic emails saying they are investigating the issue, but nobody takes responsibility for actually fixing the issue. They have not responded to me directly and their is no way to contact them directly. Multiple emails get either no response or generic/unhelpful responses days later. It is hard to believe that a company with 40 million subscriber is incapable of making or receiving a phone call
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey,Thanks, we'll contact the customer to try to resolve

Hi there, We will contact the customer and try to resolve the issue. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

we are investigating