Topsham Communications, LLC

Hey,The customer has been in contact with our Fraud teamThe user's account was taken fraudulently and we have successfully taken it backInstructions have been provided to the user on how to make her account saferLooking at the account, it now should be accessibleIf the user logs in with her username and new passwordThanks,

Hi thereWe will contact the customer and try to resolve the issueThanks,

Has been responded to by James Hampton on

Hey there, Thanks for getting in touchWe'll look into this and contact the customer to resolve the case straight awayHave a nice day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , as well as the response they sent to me separately, and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How did I sign up for this subscriotion? In laymen terms did I go to your website and sign up, wgere did I sign up for this subscription? Not how dod I pay for itThat is a seperate issueI am trying to say that I did not sign up for a trial, or if I did tgen it was through androidPlease tell me how I signed uo In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I got an email again saying that the complaint account was closed I replied to the email last so it shouldn't have been closed on my endAny help with this is appreciatedI still have yet to receive the months worth of payments that I was told I would receive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hey, We've received the complaintWe'll reach out to the customer now to try and resolve their issue Thanks

Hi, I will get in touch with the customer now and help them resolve this issueKind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, if I see the refund posted as promised Sincerely, [redacted]

We responded to the customer on the [redacted] September regarding this issue, we're attempting to contact the customer again - [redacted] October

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They will look into it? I want my money $9.99 charged each month... since April 2016 In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Hey, We've received the complaintWe'll reach out to the customer now to try and resolve their issueThanks

Hi there, Thanks for passing this over to usI'll get back to the user and help them with their requestBest,

Hey, We will get to the customer asap Thanks,

Hi there, We will respond to the customer right away, Thank you

Hello, We'll get in touch with the customer asap.Thanks,

we are looking into it

Hello, Prior to the dispute, we've already actively attempted to settle the complaint with the userThey're seemingly unwilling to do so, thoughWe have refunded the last payment made on their account. Thanks,

Hi, The issue explained in the original complaint was that they had paid for Spotify but hadn't received Premium, so the first course of action in this situation is to locate the account they subscribed on.It looks like we responded to the customer on November ***, asking for some information
so we could locate their account, as we weren't able to find it using the information they originally provided (their contact email address)The customer didn't get back to us with any details, so we weren't able to proceed with locating the account and cancelling the payments. We'll reach out to the customer again, just in case they didn't receive the first email. Let us if you need anything else. Thanks,