Topsham Communications, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.ID #***. The company
refunded the charges in question in a timely manner and I am satisfied with the result. Can you please change the status to satisfied. Thank you.*** ID #***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
my money has not been returned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey ***, Here is Natalia from Spotify customer supportIt came to our knowledge that you have a trouble with a gift card on your student discount and we'll be glad to find a solutionI'm afraid it's not possible to use Spotify gift cards in conjunction with other discounts and promotions, as
it's stated here on our website. However, we've extend your subscription for more months for free as a gesture of goodwillIf there is anything else we can help you with, please let us knowKind regards, Natalia Spotify Customer Support Cambridge, UK "One good thing about music, when it hits you, you feel no pain." Bob Marley *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Hey there, Thanks for getting in touch with us again. I've located your accountI can see that it was created using the email addres* ***, as you mentionedI've gone ahead and refunded the most recent payment made on your account, the funds from which will arrive in your bank account within the next few daysThe subscription on the account's also reverted back to our free service, so you won't be charged again. We aren't able to refund any more than the one payment, unfortunatelyThis is due to the fact that more than days have passed since the other payments were made, making them ineligible for a refund on this occasionYou can read more about our refund policy by going ***. If you need anything else please let me know and we'll be more than happy to help youJon C*** Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to receive a response from Spotify to see if they have removed out account and card information so this has not been resolved yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey!We're sorry to see that the customer was not able to find a way to contact usWe will get in touch with the customer now.Thanks,

Hello there,Thank you for sending this over. I'll get back to the customer with the solution.Best,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have
not been credited anything from Spotify like they said they would
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
They are asking me for my bank account infoI'm not comfortable with thatWould prefer to work through you since they only communicate by email and cannot do anything by phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has reached out to me but the jussi
is still not resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have passed this onto the relevant team to review and remove the tracks as requested

Hey, We're unable to find any contact from the email address ***' in our systemWe will contact the customer on this address and try to resolve the issue. Thanks,

We are investigating this issue

Hi there, We'll respond to the customer right away. Thank you,

Hey, We will get in touch with the customer to try to resolve the issue. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
Hi ***, are you needing me to copy and paste their email to you? Graham says he's a member of the "Executive Customer Service " team and that my email address of *** isn't pulling anything up for them nowHowever, the last three reps I spoke too (prior to contacting the Revdex.com) was able to pull the account upThe last rep actually told me they we're canceling the account and then said no, they weren't able to cancel the account because of a hold on it, and then told me oh, your account has been hackedSo I'm not sure exactly what to believe, other than they are playing games and I don't appreciate it. Sent from my iPhone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are investigating

We have reviewed the case and can see that the got in contact twice and in one we asked for confirmation details and in the other we found the payments and that they were Pending charges and so they were not charged.We also sent an email informing them of this fact