Topsham Communications, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company never contacted me I have a permanent block on my phone line of restricted numbers Due to this they did not reach me I offered and gave my home phone number and still did not receive a phone call Additionally, I still do not feel comfortable as I am still unaware of who was communicating with me as the individuals did not identify themselves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We'll reach out to the customer nowThanks,

Hi there,We'll reply to the customer directly regarding thisThanks!

Hello, We've already refunded the payments for the user and terminated their subscription, so they won't be charged againThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [My complaint has been partially resolvedSpotify sent me an email last week stating that they reimburse me for the months that I paid double for PremiumOn November ***, I was refunded for months instead of I sent a follow up email to see if the other six reimbursements were on the wayI have yet to hear back] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hey, We will contact the customer and resolve the issue Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to the Spotify app, my user name is [redacted] , and the last payment transaction was made with [redacted] card ending in ***, this is rediculous! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus They charged my account inappropriately In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business contacted me directly telling me they had issued a refund and suggested I contact my bank After some back and forth over several days, Spotify told me they had reissued a refund They told me to wait another 3-working days Still no refund after several daysI contacted them againThey investigated further and discovered the refund had, in fact, not been processed due to a problem on their endThey've corrected the problem and the refund finally went through.I find that this resolution is satisfactory though it took more time and effort than it should haveConsider this matter resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since I do not trust these people & I have not heard one word from them, I will not accept anything except a full refund before I accept any settlement of my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The email I received a form email that did not address my issueAs I stated previously my Spotify account was created under a day trial period for a family accountThis was not honored as even though it appeared to be a family account on the website I was unable to utilize the Spotify app on multiple devicesThe email I received was what appeared to be a form letter stating that I had technical issues with this account and did not understand how to utilize itIn fact this a second account I had to create as the first would not allow multiple devices and downloads even though I was forced to cancel the free trial and proceed as a pay accountI am including the reference number located at the bottom of the email I received from Spotify Japan [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hey, We've received the complaintWe'll reach out to the customer now to try and resolve their issue Thanks!

Hello, Thank you for letting us know about thisWe are contacting the customer directly to investigate on these chargesKind regards, Spotify Customer Support

We have reach out to the customer directly to resolve this issue with them

Hi there, Thanks for sending this overWe'll follow up with the customer directly on thisBest, Pawel

Hey, We've responded to the userThanks,

Hi there, We'll respond to the customer directlyThanks!

Hello, We are looking into this nowThank you! Regards,CorinaSpotify Customer SupportDid you know we have an extensive help section on our website?This e-mail (including any attachments) may contain information that is confidential and/or privilegedIt is intended only for the recipient(s)If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am currently communicating with the business to reach a satisfactory resolutionThank you for your assistance in the matter Sincerely, [redacted] ***

Hi,I have been in contact directly with [redacted] regarding this matter and hope for a quick resolution.Regards, [redacted]