Topsham Communications, LLC

Hello,We'll look into this.Thanks

Hello,Thanks for bringing this to our attentionWe can confirm that this customer was responded to earlier today in a case made directly through our siteWe will follow this up by contacting the customer directly.Kind regards,

Hey, We've taken a look at this case and can confirm that we found an account that matched the details given by the customerThe subscription has been cancelled and those charges have been refunded, as of yesterdayThe charges will take about 3-5days to return to the customer.The card details have also been removed from our system

Hey there, We'll get in touch with the customer as soon as possible. Thanks,

Hey,We have checked the customers account and we're not able to find any cancellation attemptsWe will get back to the customer and try to settle this dispute.Thanks!

Hey, We've reached out to the user to resolve the issue. Thanks,

Hey, We have received the message, and will reach out to the customer in question. Kind regards

Hey, Thanks for sending this over to us. We'll get back to this user now. Thanks,

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I emailed the company Spotify back and they asked me to email them my credit card informationThey asked for the first digits on my credit card and the last digits of my credit cardI am not comfortable emailing out this kind of information. I emailed spotify back and told them how I feel and they're insistant that I email my credit card informationI dont that this is the best way to handle this because apparently when we gave them our credit card information in the first place thats when I had multiple charges from them to my bank account which they somehow cannot find but they can certainly charge my card 1-2x per monthPlease help me figure out a better solution with them rather than the one they're asking meI do not think that is customer service friendly.Thank you***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey, We're aware that the customer doesn't find our offer satisfactoryWe the user originally got in touch with us, it wasn't to cancel their subscription but to change their subscription to a cheaper priceWhen we outlined why they were paying the original price and how to get the cheaper price, they didn't respondFor that reason, we aren't able to refund more than the most recent payment. We hope that makes sense. Thanks,

Hey, We will contact the customer and resolve the issue. Thanks,

Hi there,We will respond to the customer through our CRM.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The
business has reached out to me via my personal email, and I have received an answer that my money will be refunded Thank you
Sincerely,
*** ***

Hey,We will take a look into this and get back to the customer.Thanks,

Hi there, We will contact the customer and resolve the issue. Thanks,

Hey, We've received the complaintWe'll reach out to the customer now to try and resolve their issueThanks

Hello, We'll get back to the customer now. Thanks,

We won't be refunding all of the chargesThe customer knows the person the account belongs to, meaning we're unable to refund the paymentsThere are two *** payments on the account, one of which we've refundedIf they would like a refund for the other payment, they'll need to contact either *** or their card provider. The account is now on our free service, so they won't be charged again. Thanks,

Temporary authorizations (Temp Auth)are approved transactions that haven't posted to your accountThey've been deducted from your available credit, but if the merchant doesn't complete the transaction the temporary charges will be removed.If you have questions about this transaction, you can reach
out to the merchant for more information as the description and purchase amount might change before the purchase is finalized.If you suspect fraud on your account or have not done business with this merchant, please contact us immediately.If you do not suspect fraud and you want to dispute this transaction, you can do so once it has posted to your account.Pending payments (Pending Pymt)are payments received from you and are in the process of posting to your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***