Topsham Communications, LLC

Hi,We've taken a look at the case and have reached out to the customer. Thanks!HazelSpotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been told multiple times in the
past by Spotify that they have unsubscribed me and I still continued to receive marketing emailsI have no way of knowing if this time will be any different and I will not know for weeks or months if the emails have truly stoppedAdditionally, my complaint is that Spotify needs to make a systematic fix or change in procedure to prevent this happening for all its customers even if after my fourth or fifth attempt, they do manage to stop sending me emailWhat about all the other customers?Here is the text of the response from Spotify with regards to the latest incident:>>*** ***
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*** *** *** *** ** ** *** *** ** *** ** *** *** *** *** *** *** ***
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*** *** *** *** *** ** *** ** *** *** *** *** ** *** *** **
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*** *** ***>>***
This hardly inspires a lot of confidence or explains in any way what they have done to make opting out of email any more effective and efficient
I imagine that at this point, Spotify has probably managed to unsubscribe me from their mailing lists so most likely my complaint has been resolved in that sense and I do not need a further response from Spotify with respect to my individual situation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Hey, We've identified the issue and a resolution; we'll contact the user directly. Thank you,

Hey, We have responded to the user on February *** confirming that a total of refunds have been issuesWe will not be refunding any more than this. Thanks,

Issue was resolved

Hello,We will look into this and contact the customer directly.Thanks,

Hey, We've responded to the customer. Thanks,

Hello, The customer's subscription renewed on the *** of every month, not the ***The last payment made on the user's account was on 2015/***17, therefore her monthly subscription ran out on 2015/**/It could be that she received a receipt from *** on the ***, leading her to
believe that's when the payment was made. We've contacted the customer letting her know the above information. Thansk,

Hi there, Thanks for letting us know about this.We're now looking into this case and are now working to resolve the customer's issue.Thank you,EarlSpotify Customer Support

We've reached out to the user and asked for some payment information so we can locate the account they're being charged for. Thanks!

Hey,We will contact the customer and resolve the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi there, Thanks for sending the complaint over. We'll get back to the customer directly. Regards,Pawel

Hey,We have a continued conversation with the customer and we're investigating the two charges.Awaiting on customers response.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIf any new charges appear, I will try to add to this chain of correspondence or start a new chain with this complaint reference numberThank you so much for your attention and help with this.Susan J***
Sincerely,
*** ***

Hey there! We'll get back to the customer asap. Thanks,

Hello, We've reached out to the customer Thanks!

Hey,We have received James' message and I have located the account that is charging himWe will get back to James and resolve the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
After emails back and forth with support, and marking the original reponse from Spotify as rejected, they finally refunded my money
Sincerely,
*** ***