Topsham Communications, LLC

Hey,Thanks, we will attempt to contact the customer and try to resolveRegards

Hey, We've received the complaint. We'll reach out to the customer now to try and resolve their issue. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Again, I still do not know who is even corresponding and looking at my account.  I would like to review this as the bank states that they are showing that you authorized 2 payments and are unable to withdraw the charge until you cancel the payment request.  I AM STILL WAITING FOR A PHONE CALL.  I WOULD LIKE TO KNOW THAT I AM A VALUED CLIENT, NOT A NUMBER!!!!!!!!!!!!!!!!!!!!!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We've refunded the user's most recent payment and terminated their service. Cheers,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT First of all it says on the above...

comment that Spotify will contact the customer  (me) that has not happened. I don't know how you guys were fortunate enough to reach them because their impossible to reach.I finally got a response last week stating they would cancel my streaming service.I look on my statement this week &see they are still charging me.I have never seen a business like this.They don't respond to your  e-mails.I googled Spotify to see if they had a customer service #.And indeed they do have a number.Every time you call it you get a strange busy signal.]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My account was disabled even after the security issues were "resolved".  My password was changed, the account worked for a little while then I was kicked out completely.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,Thanks for letting us know. We've already reached out to [redacted] regarding this issue. Let us know if there's anything else that we can help you with. All the best, Hazel

Hi,We've reached out the customer directly on this.Best,

Hey,  We've received the complaint. We'll reach out to the customer now to try and resolve their issue.  Thanks.

They still tried to screw me and in hindsight $300 loss for 5 years free seems like a baby punishment, but if they are too cheap to meet me there then how about 3 years of premium service. Seeing as the second charge happens while I was just trying to start a 30 day free trial. They weren't even...

willing to give me a month for free after paying for two. I would like the $10.80 refund and 3 years of service for free than I am done. They have millions of users paying the monthly fee they can afford to lose $300 for five years, then they can afford to lose just under $200 for 3 years.

Hey there, We'll get back to the customer as soon as possible. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
Basically I got one email that they...

looked at the accout associated with my email which I said in all 5 emails to them that this is not the account that's being charged to my account. I just want these two charges to stop. I would like to speak with someone because clearly they cannot fully read their emails. I do not want the same thing sent to me over and over. The online support is not helping and that's the link they send. I sent my bank info and dates of the transactions along with the receipt number and again no response. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We will contact the customer and investigate!Thanks,

we will respond to the customer's questions

Hey,We have currently located an account, however there are no payment details attached to this account. We will contact the customer and investigate the reason as to why [redacted] is being charged. Thanks,

Hey,Thanks for passing this one over.I'll get in touch with the customer.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi, We're still seeing the charges as pending and are unable to issue any refunds. We've asked the customer to get back to us with a screenshot of his bank statement showing the charges as successful as well as asked him to speak with his bank to investigate the pending charges further.  The customer got back saying he spoke with his bank but we're still waiting for the screenshot of his bank statement showing the charges as successful.

Hi there, We've responded to the customer directly. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business responded directly to...

me which I appreciate. However, they did not answer all my questions are when the problems will be fixed. They also minimized the situation and only gave me a partial refund of 1 months when I had paid for 3 months. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]