Topsham Communications, LLC

Hey,We will get back to the customer and help fix the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
The business told me because I know the person who used the card they won't refund but still I did not receive the services n it is my card whether I know them is not relevent u charged me for services I didn't receive  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,Thanks for sending this over to us.We'll get back to this customer.Thanks,

Hey there, Thanks for getting in touch. We're investigating it and will contact the customer directly to resolve the issue. Thanks for your kind attention. Have a nice day:)Tell us why here...

Hi,I have been in contact directly with [redacted] regarding this matter and hope for a quick resolution.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not sure I am comfortable with the business's response.  They agree I do...

not have an account but would like me to supply them with information such as the date of the fraudently transaction, the first six and last four numbers of the card that was charged, the country of origin of the card.  I feel that giving them more information may result in more fraud.  Can you advise me on this. Thanks[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We will contact the customer and try to resolve the issue.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
They only offered me 6 months for unauthorized charges and a 3 month credit on my current spotify account.  I am still out so much more money.   I think they should do the right thing and they are trying to go cheap on me  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,  We'll respond to the customer right away.  Thanks,

Revdex.com:
I have received other correspondence from the business in reference to complaint ID [redacted], and find that the resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They will look into it?   I want my money $9.99 charged each month...

since April 2016
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We've already refunded the 2 payments for the user and terminated their subscription, so they won't be charged again. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 the company...

is still insisting on my entire credit card number, which I have said in number of ways that I will not give! I will only provide the information that is found on my credit card statement, dates, and amount charge, and only the last 4 numbers of my credit card. They have the email address assoiciated with the charges, that and what I will give should be efficiant enough for them to verify the account and issue me a refund for the charges.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey there,Will get back to the customer, provide him with a link to our email contact form and attempt to resolve the issue.Thanks,

Hi,We'll look into this and attempt to resolve with the customer.Thanks,

Hello, We've refunded the user's payment and terminated their subscription, so they haven't been charged since. The user has been disabled after sending us a torrent of abuse, so they will not be charged again, nor will they be able to use Spotify. Thanks,

Have informed customer that these charges are pending charges, and to get in contact with their bank to verify this, customer has not been cooperative and will not listen.

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Hello [redacted],  We're contacting you after being contac[redacted] by Revdex.com. We've been able to locate your first case with us and we can confirm that we've replied to you on the [redacted] of April.  We've checked your account under the email address [redacted] that has been crea[redacted] through...

your [redacted] profile, we are unable to see any payments made this year on this account.  If you've been charged for the Premium service, please provide the following details for the latest transaction: The exact date and time of the transaction, according to your bank statement. The first six and last four digits of your payment card. How the charge appears on your statement ([redacted]). The country of issue of the payment card used. The exact amount you were charged (including tax). As soon as we have all the details, we'll be able to search for the transaction.  We hope to hear from you soon.  All the best,  Anastasia Spotify Customer Support "Music can change the world because it can change people" - Bono Did you know we have an extensive help section on our website? You can find it here. This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer. [redacted]