Topsham Communications, LLC

Hi, We're still seeing the charges as pending and are unable to issue any refunds. We've asked the customer to get back to us with a screenshot of his bank statement showing the charges as successful as well as asked him to speak with his bank to investigate the pending charges further.  The customer got back saying he spoke with his bank but we're still waiting for the screenshot of his bank statement showing the charges as successful.

Hey,We will get back to the customer and help fix the issue.Thanks,

Hey there, Thanks for getting in touch. We're investigating it and will contact the customer directly to resolve the issue. Thanks for your kind attention. Have a nice day:)Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not sure I am comfortable with the business's response.  They agree I do...

not have an account but would like me to supply them with information such as the date of the fraudently transaction, the first six and last four numbers of the card that was charged, the country of origin of the card.  I feel that giving them more information may result in more fraud.  Can you advise me on this. Thanks[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,I have been in contact directly with [redacted] regarding this matter and hope for a quick resolution.Regards,[redacted]

Hi,Thanks for sending this over to us.We'll get back to this customer.Thanks,

Hey,We will contact the customer and try to resolve the issue.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They will look into it?   I want my money $9.99 charged each month...

since April 2016
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
They only offered me 6 months for unauthorized charges and a 3 month credit on my current spotify account.  I am still out so much more money.   I think they should do the right thing and they are trying to go cheap on me  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have received other correspondence from the business in reference to complaint ID [redacted], and find that the resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there,  We'll respond to the customer right away.  Thanks,

Hello, We've already refunded the 2 payments for the user and terminated their subscription, so they won't be charged again. Thanks,

Hey there,Will get back to the customer, provide him with a link to our email contact form and attempt to resolve the issue.Thanks,

Hello, We've refunded the user's payment and terminated their subscription, so they haven't been charged since. The user has been disabled after sending us a torrent of abuse, so they will not be charged again, nor will they be able to use Spotify. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,We'll look into this and attempt to resolve with the customer.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 the company...

is still insisting on my entire credit card number, which I have said in number of ways that I will not give! I will only provide the information that is found on my credit card statement, dates, and amount charge, and only the last 4 numbers of my credit card. They have the email address assoiciated with the charges, that and what I will give should be efficiant enough for them to verify the account and issue me a refund for the charges.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

We've already cancelled the user's subscription and removed their payment information. We've emailed the user again to ensure they're aware of this.  Thanks.

Hey,User can cancel their subscription by heading to [redacted], logging into their account, selecting Subscription and finally 'Cancel subscription'. We will get back to the customer to ensure the correct steps are taken.Thanks,