Topsham Communications, LLC

Hey, We responded to the customer with the solution to their billing. [redacted] are charging them, and therefore we are unable to cancel or refund anything. I've responded to [redacted] again with another reply reiterating the point that we can't modify anything to do with billing on her account, and she should be contacting [redacted]. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The business said they would check into my complaint and asked for the number on the card that was originally used to establish the recurring charge.  Because the card has been shut off, I sent them the number but have not heard anything back from them.  I will not know for sure if they have solved the problem until the end of this month.  The reason for that is the charges always show up on my account at the end of each month.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Have informed customer that these charges are pending charges, and to get in contact with their bank to verify this, customer has not been cooperative and will not listen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[They refuse to reutrn our money and refuse to stay in contact with me to understand the situation.  I get the same exact response from them time after time.  I have been in contact with Spotify briefly since contacting the Revdex.com.  They still will not refund me the money they have taken from me.  When I try to explain the situation, I get a response from them saying they do not have the authority to refund me my money.  However, here's still the problem.  The email addresses that are under my husbands name are not our email addresses.  When I log in our Spotify, we each have an account under our email addresses ([redacted] and [redacted]) that are FREE.  Therefore, someone has created 2 fake email addresses and taken our bank account number to create the 2 Spotify premium accounts.  So they have stolen money from us and will not return it.  They will not respond to me when I try to explain that someone has created fake email addresses.  I have all of the emails from Spotify if you would like them.  I have asked to talk to someone by phone to better get this resolved and they claim they don't have such thing.  But at one point in one of the emails, they said they were going to contact me by phone, but never called.  In fact, that happened twice that they said they were going to call and never did.  They have stolen a lot of money from us and we would really like to have it back.   ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We've responded to the user.Thanks,

Hello [redacted],  We're contacting you after being contac[redacted] by Revdex.com. We've been able to locate your first case with us and we can confirm that we've replied to you on the [redacted] of April.  We've checked your account under the email address [redacted] that has been crea[redacted] through...

your [redacted] profile, we are unable to see any payments made this year on this account.  If you've been charged for the Premium service, please provide the following details for the latest transaction: The exact date and time of the transaction, according to your bank statement. The first six and last four digits of your payment card. How the charge appears on your statement ([redacted]). The country of issue of the payment card used. The exact amount you were charged (including tax). As soon as we have all the details, we'll be able to search for the transaction.  We hope to hear from you soon.  All the best,  Anastasia Spotify Customer Support "Music can change the world because it can change people" - Bono Did you know we have an extensive help section on our website? You can find it here. This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer. [redacted]

Hey there,We will get back to the customer as soon as possible.Thanks,

Hey, Thank you for sending this to us.  We'll get back to the user with a solution.Thank you,

Hi, I will get in touch with the customer now and help them resolve this issue. Kind regards, [redacted]

Hey, We will get back to the customer as soon as posible. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business contacted me directly telling me they had issued a refund and suggested I contact my bank.  After some back and forth over several days,...

Spotify told me they had reissued a refund.  They told me to wait another 3-5 working days.  Still no refund after several days. I contacted them again. They investigated further and discovered the refund had, in fact, not been processed due to a problem on their end. They've corrected the problem and the refund finally went through.I find that this resolution is satisfactory though it took more time and effort than it should have. Consider this matter resolved.
Sincerely,
[redacted]

Hello, We've reached out to the user. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not...

resolved my issue. Instead of contacting me to discuss this issue, so I could explain what my issue is, they cancelled my subscription entirely. This included the subscription I wanted to keep. I have never had such terrible customer service in my life. It is impossible for anyone to get any information out of this company or get a straight answer. In addition to cancelling my account without any warning, they said I would receive a refund, I still haven't received it. I am beyond frustrated with this company. I do not understand how anyone can do business like this while continously being unhelpful at every single turn. I will NEVER be a spotify customer again.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I rejected the response because I have not been contacted and was even recently charged after receiving an email from them before writing the complaint confirming that they would not charge my cars again. I can provide proof of every charge so I'm not sure why they're not locating it
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey, We've received the complaint. We'll reach out to the customer now to try and resolve their issue.  Thanks!

Hello, I will respond to the customer and help resolve their issue.

Hello, We've already deleted the customer's account, so this issue has been resolved. Thanks,

Has been responded to by James Hampton on 2015/**/11.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, if I see the refund posted as promised. 
Sincerely,
[redacted]