Topsham Communications, LLC

Hey,User can cancel their subscription by heading to [redacted], logging into their account, selecting Subscription and finally 'Cancel subscription'. We will get back to the customer to ensure the correct steps are taken.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The business said they would check into my complaint and asked for the number on the card that was originally used to establish the recurring charge.  Because the card has been shut off, I sent them the number but have not heard anything back from them.  I will not know for sure if they have solved the problem until the end of this month.  The reason for that is the charges always show up on my account at the end of each month.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We've responded to the user.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[They refuse to reutrn our money and refuse to stay in contact with me to understand the situation.  I get the same exact response from them time after time.  I have been in contact with Spotify briefly since contacting the Revdex.com.  They still will not refund me the money they have taken from me.  When I try to explain the situation, I get a response from them saying they do not have the authority to refund me my money.  However, here's still the problem.  The email addresses that are under my husbands name are not our email addresses.  When I log in our Spotify, we each have an account under our email addresses ([redacted] and [redacted]) that are FREE.  Therefore, someone has created 2 fake email addresses and taken our bank account number to create the 2 Spotify premium accounts.  So they have stolen money from us and will not return it.  They will not respond to me when I try to explain that someone has created fake email addresses.  I have all of the emails from Spotify if you would like them.  I have asked to talk to someone by phone to better get this resolved and they claim they don't have such thing.  But at one point in one of the emails, they said they were going to contact me by phone, but never called.  In fact, that happened twice that they said they were going to call and never did.  They have stolen a lot of money from us and we would really like to have it back.   ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey, We responded to the customer with the solution to their billing. [redacted] are charging them, and therefore we are unable to cancel or refund anything. I've responded to [redacted] again with another reply reiterating the point that we can't modify anything to do with billing on her account, and she should be contacting [redacted]. Thanks

We've already cancelled the user's subscription and removed their payment information. We've emailed the user again to ensure they're aware of this.  Thanks.

Hey, We've received the complaint. We'll reach out to the customer now to try and resolve their issue.  Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business contacted me directly telling me they had issued a refund and suggested I contact my bank.  After some back and forth over several days,...

Spotify told me they had reissued a refund.  They told me to wait another 3-5 working days.  Still no refund after several days. I contacted them again. They investigated further and discovered the refund had, in fact, not been processed due to a problem on their end. They've corrected the problem and the refund finally went through.I find that this resolution is satisfactory though it took more time and effort than it should have. Consider this matter resolved.
Sincerely,
[redacted]

Hello, We've reached out to the user. Thanks,

Hey, We will get back to the customer as soon as posible. Thanks,

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I rejected the response because I have not been contacted and was even recently charged after receiving an email from them before writing the complaint confirming that they would not charge my cars again. I can provide proof of every charge so I'm not sure why they're not locating it
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not...

resolved my issue. Instead of contacting me to discuss this issue, so I could explain what my issue is, they cancelled my subscription entirely. This included the subscription I wanted to keep. I have never had such terrible customer service in my life. It is impossible for anyone to get any information out of this company or get a straight answer. In addition to cancelling my account without any warning, they said I would receive a refund, I still haven't received it. I am beyond frustrated with this company. I do not understand how anyone can do business like this while continously being unhelpful at every single turn. I will NEVER be a spotify customer again.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey, Thank you for sending this to us.  We'll get back to the user with a solution.Thank you,

Hey there,We will get back to the customer as soon as possible.Thanks,

Hi, I will get in touch with the customer now and help them resolve this issue. Kind regards, [redacted]

Hello, We've already deleted the customer's account, so this issue has been resolved. Thanks,

Hey,Apologies, the date was put in a Uk format, not US. We'll await user's response after the **/07 to ensure payments are stopped.Thanks,

Has been responded to by James Hampton on 2015/**/11.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, if I see the refund posted as promised. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]