Topsham Communications, LLC

We cannot find any accounts that have been charged with the customers' email addresses provided in the first contact.  I will be contacting the customer directly via our case reference [redacted] and will help resolve this issue.[redacted]

Hi there, We'll get back to the customer directly on this. Thanks!

Hi there, Thanks for sending this over. We'll follow up with the customer directly on this. Best, Pawel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Once again. Up toiyour scam artist tricks.  So lets review - I requested a cancellation and refund of first charge before my card was charged a second time - the frauds at spotify decide to charge my card a second time so they could turn around and credit the second charge immediately when the first charge was the one in question. - I canceled WELL before second charge - nice little trick by the frauds at spotify to keep my account active to charge me a 2nd time in order for them to state that they fulfilled their obligation of "crediting me" I have proof via email that I canceled my account WELL before 30 day expiration.  they continued to keep my account active so they could charge me twice and then quickly credit my last charge and say they did what they were supposed to do,.  Instead, they dupe customers into signing up for "free trial" and then not cancel services when customers request cancellation     
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, We'll reach out the customer directly on this. Thanks!

Hey,We have gotten back in touch with the customer, in an effort to resolve the issue.Thanks,

Hello, We've responded to the customer already. Thanks,

We are investigating and will contact the customer soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


 In the response email from Spotify to me: "[redacted]" They are only willing to repay 5 charges. I am reporting all 18  ($9.99 ea) to [redacted] as fraudulent charges.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We've received the complaint ID [redacted] and have reached out the client about the verification of her student discount with [redacted].We've let her know how she can manually verify her ID with [redacted] as they are the third party that are managing the verification.For now we've made sure...

that she can still use her Premium features while this process takes place.Kind regards,

Hi

Hello, Thank you for letting us know about this. We are contacting the customer directly to investigate on these charges. Kind regards, Spotify Customer Support

Hi there, I'll have a look and will get back to you!Thanks !

Hi there, We will respond to the customer right away,  Thank you.

Hi there, Thanks for sending this over. We'll reach out the customer directly. Regards, Pawel

Hi there, We'll contact the customer right away. Thank you,

Hi there,We will reach out to the customer to get this sorted out.All the best, Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, Thanks for informing this to us. Rest assured that we'll look in to this and we'll get in touch with the complainant as soon as possible. Thanks you and May yo have a great day! All the best, Spotify Support

We've contacted the customer and asked them for more information to locate their account. Once we've located the account we'll see how we can settle the issue.