Topsham Communications, LLC

Hey,Apologies, the date was put in a Uk format, not US. We'll await user's response after the **/07 to ensure payments are stopped.Thanks,

Hello, On November *, 2017 we managed to track down the account the customer was being charged for, after which we cancelled the subscription and issued a refund. The customer replied back to us on November *, 2017, confirming that we had resolved the issue and helped her.Can you reach out to the customer and verify if everything's alright now? Kind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reach out to the customer directly to resolve this issue with them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My response is withing the six days alloted by your system. Why do you and Alexis P[redacted] continuously attempt to close the complaint? I noticed that this is a continuing problem. You have not forwarded the complaint to spotify as I have been in contact with them. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,Customer got in touch with us yesterday and we are currently awaiting a response from . We will make sure that our efforts to locate his daughters account and cancel it's subscription are outstanding. Thanks,

Hey,We've taken a look at our system and under the email address '[redacted]'. This account has a Premium subscription under a 7 day trial. This means that the user has registered payment under another account and has been charged full price.We will now make efforts to contact the...

customer in order to obtain information to help us find the account that is charging the user.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I want to add for record that it ended up being my daughter that used my card. I do appreciate the companies patience and submitting the refund. The only suggestion I would make to the Spotify would be to have a phone number or an outside email available. There is no way to contact the company by phone and no way to communicate with them without a sign on (user ID and Password) for their website or twitter. I had to utilize the Revdex.com because I had no other way to get a hold of the company. But they did handle this issue professionally and to my satisfaction.
Sincerely,
[redacted]

Hey, We have gotten back to the user today requesting security information. We have received the security information and will get back to the customer today to try to resolve this case.Thanks,

Hello, We've reached out to the customer. Thanks,

Hello,Thanks for making us aware of this. We have reached out to the customer directly to resolve this issue.Kind Regards,

Revdex.com:
It is inexcusable how incompetent and inadequate Spotify's customer service is.  I have now regained access to my account, but it took five days and about twenty emails.  Almost any other company would have resolved the situation with a simple phone call in a few minutes.  Spotify does not even have a system to reach them by phone nor do they have a real time chat service.  The Spotify motto appears to be: The customer comes last. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Hi there,Thanks for sending this over. We'll reach out the customer directly about this.Regards, [redacted] Executive OfficeSpotify Customer Support

We've reached out to the user to try and resolve the billing issue they're experiencing. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What kind of a reply to the case is this "**...

[redacted]"
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,The customer has been in contact with our Fraud team. The user's account was taken fraudulently and we have successfully taken it back. Instructions have been provided to the user on how to make her account safer. Looking at the account, it now should be accessible. If the user logs in with her username and new password. Thanks,

The company did contact me to correct the mistake they made canceling my account which I tried to resolve prior to contacting the Revdex.com.

We are now looking into this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have emailed Spotify many, many times on [redacted].   I even gave them my bank information (Island Pharmacy, LLC) to show Spotify was stealing money from me monthly on the [redacted] of each month.I have never ordered anything from them.   I did not received "anything" from them.   They are commenting fraud.   I NEVER gave them my debit card information.   The are crooks.   I work daily and cannot check my mail at work.   Giving me 30 minutes to respond is not possible.  I am on an island that was hit very hard with the hurricane.    Sincerely,
Polly T[redacted] - ownerIsland Pharmacy ** [redacted]
[redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My...

complaint has been partially resolved. Spotify sent me an email last week stating that they reimburse me for the 23 months that I paid double for Premium. On November [redacted], I was refunded for 17 months instead of 23. I sent a follow up email to see if the other six reimbursements were on the way. I have yet to hear back. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]