Topsham Communications, LLC

Hi there,We will reach out to the customer to get this sorted out.All the best, Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], as well as the response they sent to me separately, and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I couldn't get the screen shot because they never left pending. You took my money and robbed me and discover is not helping either with their waffling bt. Why are you so bent on ripping me off 5.40 are you all crack addicts?

Hi there, Thanks for sending the complaint over. We'll reach out the customer directly.  Best,Pawel

Hi there, Thanks for informing this to us. Rest assured that we'll look in to this and we'll get in touch with the complainant as soon as possible. Thanks you and May yo have a great day! All the best, Spotify Support

Hey, We've responded to the user. Thanks,

Hello, We've reached out to the user to try and find their account. Thanks!

Hi, This refers to our case number [redacted].  The customer had opened a second account called 'nickystylez' and it was this account which charged the customer on the [redacted] of the month.  I can see that the customer has not used 'nickystylez', so I have refunded the charges that were...

made to that account.  Since the overdraft fees were charged by the bank, we will not be able to refund those for the customer. Kind regards, [redacted]

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Hello, We are contacting the customer directly to investigate on the issue reported. Kind regards, Spotify Customer Support

We are invesitgating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received...

the reply below in my business email from Spotify: [redacted] 
[redacted] 
[redacted] 
[redacted]All of my previous email contact with them was through my personal email account, [redacted], not my business account.  It's no wonder they could not find my previous emails under the [redacted] email.  They must have gotten that from your inquiry.  It just goes to show how inept they are at resolving this.I replied back to them regarding my previous emails being under a different account. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We've responded to the user and resolved the situation already, as it appears they were paying via iTunes, rather than directly through us. Thanks

Hello,  We've got back in touch with the user and are actively trying to resolve the issue with them. Thanks,

Hi there, Thanks for sending this over. We'll get back to the customer directly. Regards, [redacted]

Hi there,We'll look into this.Spotify Cs.

Hey there.We will take a look into the customers complaint and contact the customer to try to reach a resolution.Thanks,

Hey,  We will get to the customer asap.  Thanks,

Hi There, Thank you for bringing this to our attention. We will investigate this and reach out directly to the user. Many thanks,Geraldine

Hello,  We've received the complaint. We'll reach out to the customer now to try and resolve their issue.  Thanks,