Topsham Communications, LLC

Hello, We'll contact the customer asap. Thanks,

Hi there, Thanks for sending the complaint over. We'll reach out the customer directly.  Best,Pawel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

to be very clear I did cancel this account, the only error I ever made was purchasing a dam song for .99, which this sorry excuse of a company thought it was okay to charge my card! Once the complaint was made about the charges and then the charges refundedany body with common sense would have then cancel the account and maybe offer an apology. Instead they continued to charge my credit card. This company is worthless, I have proof of the previous charges before May, and as for the interest charges and the charges they made to my new card, I will let the fraud department handle that and this company. I no longer want any additional responses, or I will consider this harassment! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], as well as the response they sent to me separately, and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I couldn't get the screen shot because they never left pending. You took my money and robbed me and discover is not helping either with their waffling bt. Why are you so bent on ripping me off 5.40 are you all crack addicts?

Hello, We are contacting the customer directly to investigate on the issue reported. Kind regards, Spotify Customer Support

We've responded to the user and resolved the situation already, as it appears they were paying via iTunes, rather than directly through us. Thanks

We are invesitgating

Hi, This refers to our case number [redacted].  The customer had opened a second account called 'nickystylez' and it was this account which charged the customer on the [redacted] of the month.  I can see that the customer has not used 'nickystylez', so I have refunded the charges that were...

made to that account.  Since the overdraft fees were charged by the bank, we will not be able to refund those for the customer. Kind regards, [redacted]

Hey, We've responded to the user. Thanks,

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Hello, We've reached out to the user to try and find their account. Thanks!

Hello,  We've got back in touch with the user and are actively trying to resolve the issue with them. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received...

the reply below in my business email from Spotify: [redacted] 
[redacted] 
[redacted] 
[redacted]All of my previous email contact with them was through my personal email account, [redacted], not my business account.  It's no wonder they could not find my previous emails under the [redacted] email.  They must have gotten that from your inquiry.  It just goes to show how inept they are at resolving this.I replied back to them regarding my previous emails being under a different account. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There, Thank you for bringing this to our attention. We will investigate this and reach out directly to the user. Many thanks,Geraldine

Hey there.We will take a look into the customers complaint and contact the customer to try to reach a resolution.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not contacted me?
 
 
 
 
In...

order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved becaus
 
 They charged my account inappropriately. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,  We've received the complaint. We'll reach out to the customer now to try and resolve their issue.  Thanks,