Topsham Communications, LLC

Hi there,  We'll contact the customer right away.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I'm going to run you through this timeline one more time.  Almost 2 years ago, I opened a new spotify account using my email address, and I pressed the cancel button on my spotify account that was connected to [redacted] and deactivated my [redacted] account.   I never received a confirmation email, and frankly had no clue that I was supposed to, I assumed the account was cancelled.  I don't know if it was a glitch in your system or some sort of error but the cancellation apparently did not go through.  Fast forward to now, I notice that I got billed twice this month, I rarely check my [redacted] but I caught it this month.  So I email you guys because there is no way to contact you by phone and discuss this with someone real...  So I say hey I cancelled this service almost 2 years ago, here are the times I've been billed twice, because I'm still your customer was just trying to migrate my account.  You guys refuse to do anything about it other then give me a one time credit.  I feel like you guys can do a lot more then that.  It's not like I cancelled your service all together I just moved it.  I've been a good customer and supporter of your service and you guys are treating me like I'm trying to get something I'm not entitled to, while I feel as though I have no need for 2 accounts, I'm single, I live alone and I'm the one that uses my account alone.   I have been charged over $200 extra for my spotify service.  I know that you guys can go back and refund this, I still am paying for the account that I did use.  Your response to my request has been totally horrible though!  I feel as though you guys have no empathy at all, and think you are blameless, when it very well could be that your system didnt recognize my cancellation for some reason.  Do the right thing. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, We will contact the customer right away.  Thank you,

Hey!We will contact the customer and try to resolve the issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 
 According to the Spotify app, my user name is [redacted], and the last payment transaction was made with [redacted] card ending in [redacted], this is rediculous!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Looking into this and resolving with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

They did email me however, their solution to my issue was for me to email them private information and I do not feel safe doing so.  I asked them for a contact number which they have failed to provide.  I do not think I should have to EMAIL them, bank statements or numbers from my account in order to resolve this.  I would like to resolve this matter in a manner in which does not put personal financial information out there in a email hence asking them for a phone number to provide this information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, We'll get in touch with the customer right away. Regards,Corina P

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will talk to Spotify via email to further resolve issues and to request them to fix certain errors I am having problems with.
Sincerely,
[redacted]

Hello, We've reached out to the customer to resolve the issue. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

My bank ([redacted]) says that because the ACH charge (even though a mistake) was made, and my account did not have sufficient funds, the overdraft fee was legitimate on their part so they are unwilling to remove or reimburse the fee. According to them, they did what they were supposed to do in allowing an ACH charge and charging an overdraft fee because my funds were not sufficient. After speaking with the bank multiple times, their argument is that Spotify should reimburse for the fee because they were the ones to cause the mistake. If anyone from Revdex.com or Spotify is willing or able to speak with the bank and convince them otherwise, that would work well for me, too. They are unwilling to remove the fee after my communications with them, but perhaps they will reconsider if contacted by Revdex.com or Spotify. I just don't want to keep my arms crossed with this $35 having been taken away from me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


The email I received a form email that did not address my issue. As I stated previously my Spotify account was created under a 30 day trial period for a family account. This was not honored as even though it appeared to be a family account on the website I was unable to utilize the Spotify app on multiple devices. The email I received was what appeared to be a form letter stating that I had technical issues with this account and did not understand how to utilize it. In fact this a second account I had to create as the first would not allow multiple devices and downloads even though I was forced to cancel the free trial and proceed as a pay account. I am including the reference number located at the bottom of the email I received from Spotify Japan. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have been told...

multiple times that the business would contact me to resolve this issue.  I still have not heard from them and continue to get charged.  I am not sure what the best resolution is at this time, but this is the same run around I have received from them previously.Thanks,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We'll reach out to the customer now. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 i have recently...

complained and was told it was resolved but it hasn't for they continue to take money out of my account now it's 3 months that they have done this and I need all my money back plus 3 months of overdrafts they told me they need my account number well don't they have it they keep taking my money they know the times days amount etc can you help
 
 
Sincerely,
[redacted]

Hello, We've reached out to the customer to try and resolve this. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, We've responded to the customer and requested their contact number and the most convenient time to call them. We'll settle the complaint that way. Cheers,