Total Quality Logistics, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Barton

Hello [redacted] , Total Quality Logistics values each and every relationship we have with both our customers and our carriers As a non-asset based freight broker, our core business model is to act as an intermediary between our customers and our carriers in order to facilitate their transportation needs In this case, this was an international ocean shipment, which can add a level of complication to the shipment Knowing this would be the case, and as is our process on all international ocean shipments, we allowed the carrier, *** [redacted] (***) to work directly with the customer to build these loads in order to ensure that all parties were clear on what is happening with the shipment Based on the information provided by the customer regarding the machinery being shipped, [redacted] felt that this shipment needed to be on three separate containers [redacted] sent the three separate Bills of Lading, one for each container, directly to the customer [redacted] ( [redacted] ), which [redacted] accepted The containers were loaded, shipped, and delivered without issue It was not until three weeks after the load shipped that we were notified by [redacted] that they were disputing the number of containers that were shipped, although they did pay the freight costs to the carrier directly Due to the dispute between these two parties, and our inability to prove either way who is in the right, as well as the fact that the customer had paid [redacted] directly for the freight costs, we felt it was in everyone’s best interest to let [redacted] work out the dispute between themselves We are happy to provide any further assistance possible to help both parties reach a resolution Feel reach to reach out to us at ###-###-#### EXT *** Thank you Amanda R.TQL

I received report that this issue has been resolved Our broker called the carrier on or before 9/19, and $of detention money was added to the loadMelissa

This company was marked Do Not Call in our system yesterday

[redacted] is aware that they are to work directly with [redacted] on this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have told them dozens of times to stop calling over the course of years They are now requesting us provide times after certain dates at all of our locations I will not spend any more time regarding TQL They should not have an A+ rating with Revdex.com especially with complaints on your site for the same issue as mine When I requested them to stop contacting us all of the other times I still got calls We need the harassing calls to stop When I tell them to remove us, they keep pressing as to why I explained why numerous times and do not owe it to them to continue explaining Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This does not address at all the actual complaint that they are attempting to charge [redacted] Furniture Inc for a mistake that TQL made and that they are stating [redacted] Furniture Inc agreed to pay for fixing their mistake [redacted] Furniture Inc lost money on our end because of TQL's mistakesWe already have to pay for the additional time and supplies costs that were incurred because TQL did not send the drivers with the proper equipment [redacted] Furniture Inc will not be paying TQL's costs incurred from their mistakes as well TQL did not meet their end of the bargain in the first place and is attempting to collect additional funds to cover their costs despite this Regards, [redacted]

Hello ***, Despite the most thorough planning and the best of intentions, transportation claims happen from time to time [redacted] was unable to deliver the load on time per our contract which resulted in a $deduction from the receiverTQL is aware of the course of actions taken by the carrier and recognized their efforts to keep TQL informed during the duration of load Contract Info: Per the RC, sent to [redacted] on at 10:in the ‘Note to Carrier’ section, it reads, “NEED FOOD GRADE TRAILERTRAILER CANNOT HAVE LIFTGATEDRIVER IS RESPONSIBLE FOR MAKING SURE PRODUCT IS LOADED IN CORRECT ORDER ON MULTI-STOP LOADSLATE FEES WILL APPLY FOR ANY MISSED APPTSCARRIER MUST ADVISE LUMPER FEES WITHIN HOURS OF DELIVERY, FAILURE TO DO SO COULD RESULT IN NOT BEING REIMBURSED FOR LUMPERCARRIER WILL NOT BE REIMBURSED FOR LUMPER WITHOUT A VALID UNLOADING RECEIPTDRIVER MUST RESEAL TRAILER AFTER EVERY DELIVERY!!” In addition per the Carrier Contract with [redacted] and TQL, [redacted] *; “ Any cost incurred by BROKER due to CARRIER being late for pior delivery appointment may be charged to CARRIER” At this time, TQL is not charging [redacted] for the $(no payment was taken via ACH) late fee and has been marked as resolved If you have any issues in the future, please feel free to reach out to Carrier Relations at ###-###-#### EXT *** Thank you Amanda R [redacted] TQL Carrier Relations

Good Morning ***, Thank you for reaching out, McDonald Distributing Company has been placed on the DNC listI do apologize for the inconvenience, the calls have causedThis will stop communication between your company and TQLIf you have any issues like this in the future, please feel free to reach out to myself and this issue will be addressed immediately Thank you [redacted] TQL [redacted] ***

Hello, There was no focus on informing us about the alleged faulty loadingYour driver saw the product and he could have inspected it before the seal was put onThis did not happen, therefore TQL views this issue as carrier related As for PO# [redacted] , Carrier Relations can investigate that issue to determine if any accessorials are owedYou can reach that department at ###-###-#### I apologize for this inconvenience, but I ensure you that TQL greatly appreciates the carriers that work with us Thank you

Per the last response, LTL Team has reviewed this case and has deemed the charges as valid Before that, our LTL Accounting Department reviewed the case separately and deemed them valid as well

Hello [redacted] , I do apologize for past issues you and your team have encountered before regarding the DNC listI can assure the necessary steps have been taken to label your company correctly within our system (billing purposes only) If you have any issues moving forward, please reach out to me directly and its will be handled/addressed/corrected immediately Below is my contact info Thank you Amanda R [redacted] ###-###-#### EXT ***

Hello,I have submitted the request for [redacted] to be moved to our Do Not Call list This request will be fulfilled within hours.We apologize for the calls and that it took so long for this to occur.Thank you, [redacted] ***Carrier Relations###-###-#### x ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***To whom it may concern, This email was just received by me on 4/and as you can see I responded to it This same individual called me on 4/(today) and asked if I had received his email, to which I responded that I had replied I then reminded him that I had asked several times to be removed from their contact lists, to which he acted like he knew nothing about my previous requests He said he would put me on the list, to which I reminded him that I had been told that several times alreadyHowever, his email obviously contradicts his statements This company is relentless.Thanks, [redacted] [redacted] [redacted] ** [redacted] *** [redacted] [redacted] ----- Forwarded by Darrell ***/cert_GSA on 04/11/12:PM ----- [redacted] [redacted] [redacted] [redacted] Date: 04/02/11:AM Subject: Re: SOLUTION TO ALL CALLS NoI asked to be taken off of all contact lists I asked that your company stop contacting me and that's exactly what I meantThanks, [redacted] [redacted] [redacted] ** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Date: 04/02/11:AM Subject: SOLUTION TO ALL CALLS Hi [redacted] I know that NHK Seating of America, Inc has been approached by many TQL reps and I didn’t want to be a random rep that contacted youI was wondering if you would hear me out on this emailI know that it can be annoying to get calls all the time from different TQL reps trying to get set up with you as an outside carrier so I am not going to do thatInstead, I am going to ask if you would consider partnering with TQL for truck load shipments if our service and price were rightI can either try to offer to be the cheapest truck available, because I know that money talks, or I can offer a combination of service and price that would efficiently meet your shipping needsI am very competitive on prices, and our services at TQL includes but are not limited to On time trucks ( I understand the importance of having on time trucks for these shows) as well as in general Communication between drivers and the tracking of trucks during a shipment Reliability Quality trucks with reliable equipment The responsibility I have of communicating the process of the shipment with you I know that with business, it comes with selling myself and not my companyI am not a rookie in sales, and do have an interest in partnering for freight shipmentsWould you be open to the idea if I could provide better prices than current carriers and just as good service if not better? I am not trying to step on anyone’s shoesI am just trying to see if there is an opportunity for a beneficial relationship between NHK Seating of America, Inc and TQL and have a chance to prove myself Thank you [redacted] [redacted] [redacted] [redacted] TQL logo“Exceed the customer’s expectations at all timesHandle all their transportation requirements from the moment of pick up to deliveryhours a day, 7days a week, days a year.”

Hello [redacted] , We understand your concerns in regards to the load you hauled with TQL (reference number [redacted] ) Please be advised per [redacted] carrier contact agreement with TQL, [redacted] is responsible for the late fees that occurred during this loadThis can be found in your contract under section subsection This section states: “Any cost incurred by BROKER due to CARRIER being late for pior delivery appointments may be charged to CARRIER.” Please feel free to reach out to us at ###-###-#### Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I read number 4, but the point to this is they claimed one day transit only, so that was the one reason I choose them and paid them more so it will be only day transit Then they told me they tried and attempted to deliver while the warehouse is open and I was in there waiting Need to speak to the driver who claimed he was there Was he/she on the wrong address? Do he/she just went to the front of the office builder and not to the warehouse docks in the back? Next they told me they will redeliver again next business day (Monday), but again never show up again As you can see the trend for them, can't trust them at all Where can I forward the emails regarding the conversation with the Rep Kody? Nothing in those emails mention any additional costsThe point to this, it's they words against mineThey can even say, they tried delivery on Thursdays and Monday too and no one is there and charge additional $400+ fee Bottom line, I will pay for the $but not the additional fees that I didn't request[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Hello,TQL made it clear when we were on this load that it was a partial shipmentThey cannot say that they hired a dedicated truck because they don't have the proof for thatIn fact, on their confirmation, it clearly stated that this was a partial.A partial shipment means we can get more partials to go along with their partial to fill out the truck completelyFor some reason they were paying us $to move this partial when all of a sudden we reloaded it to the other carrier and they paid him $3400.It doesn't make sense but that's what it is

Hello, We have just received a complaint via mail about the above refrenced ID numberI did not see the complaint online, so I’m emailing you our responseWe have put [redacted] on our Do Not Call list so they should not receive any more calls from TQLIf there are any issues, they can reach us at ###-###-#### and ask for Client ServicesThank you, Adam B***Carrier RelationsTotal Quality Logistics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same response we have been gettingit means nothing to me that they are waiting for their insurance to make a decisionWe did not make an agreement with the insurance company, our agreement was with TQLThe longer this drags out the more it hurts my small business, we had to pay for the lost material, I am not asking for any punitive damages, even though our business has already lost customers due to the lost materialIf any other business is thinking about using TQL, they really need to think long and hard about itNot every business can afford having this amount of money tied up with an insurance company Regards, [redacted]