Total Quality Logistics, LLC

Hello *** *** *** Thank you for taking time and submitting your feedback. I do want to apologize for any miscommunication and frustrations the calls have had on your business. I have added your company to our DNC (do not call list), this will stop all communication from our company
to yours. If you have any issues in the futures, please let me know and the issue will be handled immediatelyThank you *** *** Carrier RelationsEXT:

hiTQL provide that number for different issue.For the current complaint,We talk to several people,Then they put claim on us and then we communicate with their claim department .We reject the claim but then they release our half payment after taking their claim money from our check.We did that load for $ but they paid us only $.Load is shifted because it wasn't loaded properly and it shifted when truck was in movement.And we are not the part of loading process and not allowed in loading zone .So how can we responsible for that.All my driver could watch that was the tail of trailer which looked fine at that moment because truck was not in motion at that time.thanks

Per our Operational Sales Department: This has been closed on our end. They had multiple conversations with this carrier over the last few months. The chassis was returned to this carrier in January. After much investigation, TQL has deemed that we are not responsible for the damages or charges incurred. Time Dispatch has expressed interest in pursuing litigation for this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
I apologize about our excessive calls to your companyI have submitted your information to our Customer department to add you to our do not call listPlease let me know if you have any other issues
Thanks

Hello ***,
*** *** *** was unable to deliver the load on time and did not want to move without another partial loadTQL made *** *** *** aware on 1/29/at 11:that having another carrier take this partial load would result in a repower(claim)*** *** *** insisted that we find another carrier to haul this load and did not seem interested in discuss a dedicated rateDue to late loading by *** *** *** , TQL repowered the load with a dedicated truck to ensure the load would be delivered on time
If you would like to listen to the call, please feel free to call me at ###-###-#### EXT *** and I will be happy to repay it for you
In addition, we received a signed AOP (approval of payment) from your company accepting the deduction and claim(Please see attachment)
If you have any questions, please reach out to Carrier Relations at ###-###-#### EXT ***
Thank you
Amanda R***
TQL
Carrier Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I just don't understand this, so you are telling us you guys can sent us a bill for any amount without any authorization or request from us and we will have to pay for it then? There are NO record we requested this! You guys even admitted you made the mistake on your part on the day that was supposedly deliver but claim not one was thereHow can you guys still be in business? You make up charges as you go and charges without any reason behind itWe are going to sent you a bill for wasting so much of my time Please go file a small claim court and we will handle this in court Bottom line, is their mistake and why are we paying for their mistakes Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I called as they requested talked to a gentleman in the claims department and same thing said still talking with insurance about the claim Said he would talk to the rep that is handling the claim and would have a answer sometime today and would call me back I gave them my number and never received a call to let me know what is going on Horrible follow up

As always, need TQL PO # from the TQL Rate Confirmation sheet in order to investigate, please

This has been forwarded to *** Furniture's TQL Broker: Matthew P***, ###-###-####; and to TQL's Customer Accounting Department for review

Please submit your dispute to ***. It would be great if you could copy and paste the verbiage from your Revdex.com rejection into that e-mail so they know exactly what you need. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for
a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---SEE ATTACHED PDF EMAIL STRING FROM CONSUMER---Good Afternoon ***, Below is the last correspondence I received from TQLI did not respond to the email because this issue is far from closed Our chassis is still damaged sitting in Leland NCThe damages on the chassis are so extensive that it will more than likely have to be put on a trailer to be returned safely Per this email on 12/they were to have the chassis delivered to our shop. As of today the chassis has still not been delivered. We are not only seeking payment for the damages but also the daily chassis charges of $per day. TQL and its shipper has had this chassis since 9/22/2016. Once the chassis is returned to our shop the shop will provide us with the estimate on the repairs of the chassis. Please let me know if you have any questions or if you need any further information. All we have asked for is for the cost of the repairs to be taken care of and the daily chassis charges but no one wants to admit fault Sincerely, *** ***

For: 1) *** **: Need the date(s) and phone #(s) that were called after 2/10/17, please. Last call we show to this location was 2/9/17, the day before it was marked Do Not Call.2) The mills: Need the date(s) and phone #(s) that were called after 6/22/16, please. All of these locations were placed on Do Not Call on that date, and we show no calls to these locations after that date

Hello, We do apologize for any inconvenience this has caused.I have submitted a request to our client services department to have Unfiltered Unfined Wines added to our do not call list Thank you *** *** TQL Carrier Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm going to sent them an invoice for making us wait for them for two days.Regards,
*** ***

As previously reported, both charges have been deemed valid by multiple TQL teams

Good Morning ***, Thank you for reaching out, * *** *** *** *** has been placed on the DNC listI do apologize for the inconvenience, the calls have causedThis will stop communication between your company and TQLIf you have any issues like this in the future, please
feel free to reach out to myself and this issue will be addressed immediately Thank you *** *** TQL *** *** *** Tell us why here

attachments are included: 1) *** *** e-mail to TQL with notice that Revdex.com complaint has been filed. 2) TQL's invoice to *** *** for the LTL load. 3) *** *** signed LTL addendum. Please see Section of the last page for verbiage regarding the extra charges

TQL PO # ***. *** *** *** submitted a credit card dispute to their credit card company, *** ***. Both *** *** and TQL's Legal Department have deemed that this charge is valid at this time. I was informed that TQL's Legal Department and Mr*** are in direct contact, and that they may or may not negotiate a lesser amount