Total Quality Logistics, LLC

If company receives any further calls, please e-mail [redacted] with the company name, the # called, and the date of the call.  Once the call is found, they notify another team, which then reaches out to the employee and/or their manager reminding them not to call Do Not Call locations.

Per previous responses, he needs to work directly with our Claims Department ###-###-####.

Location has now been marked Do Not Call.

Good Morning [redacted],   Thank you for reaching out, McDonald Distributing Company has been placed on the DNC list. I do apologize for the inconvenience, the calls have caused. This will stop communication between your company and TQL. If you have any issues like this in the future, please feel...

free to reach out to myself and this issue will be addressed immediately.   Thank you [redacted] TQL [redacted]

Hello,This load was booked on 2/11 to pick up 2/14.  Carrier was made aware on 2/13 that the team was awaiting the pick-up # from the customer and informed carrier they would be dispatched later in the day or the following morning.  Unfortunately, the following morning (which was also the...

date of pick-up, the team was informed the load was cancelled, and they immediately called carrier to inform them same.  Alternate loads out of [redacted] were offered, but none were going to **, which is where this load was going, & where carrier had already booked reloads out of.We apologize for the trouble this load cancellation caused carrier.Thank you,[redacted]Carrier Relations###-###-#### x [redacted]

I called [redacted].  She reported that she accepted the $150 TONU that was issued under new PO # [redacted].  She reported she requested detention on top of that & broker told her customer wouldn't pay it.  I informed her that our overall company guideline when it comes to TONU is that...

detention is not due on top of that.  She disagreed and still requests detention.  I informed her I could not work on that due to our overall company guideline.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
in response to [redacted], when a carrier accepts a load with stated weight of 37,000 lb and can legally haul 45,000 lb there is such a variance in weight there is no need to weigh. while there is no industry standard for weighing a load our company requires you weigh a load that is within 5,000 lb of your gross legal weight. if I had any idea I was being mislead by 10,000 lb difference I would have weighed it. your shipper ships equipment everyday and knows the weights of such equipment. I do not put all the blame on TQL, mid country machinery is the ones that misstated the weight so badly. they are your customer, they should be the ones paying not me. as far as scaling the load before traveling 435 miles there was no reason as I should have been 8,000 lb underweight. do you really think I would enter a weigh station knowing I was overweight. I have been driving a truck for 43 years and know better. the claim was not accepted by our company as we repeatedly told TQL it wasn't. you went to our factoring company with your back charge and we couldn't stop it. as far as carrier failure to perform...I spent 32 1/2 hrs downtime on this load. I bent over backwards to try and get the off load taken care of. failure to perform? caused by misstated weight. seriously? regards [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have told them dozens of times to stop calling over the course of years.  They are now requesting us provide times after certain dates at all of our 20 locations.  I will not spend any more time regarding TQL.  They should not have an A+ rating with Revdex.com especially with 60 complaints on your site for the same issue as mine.  When I requested them to stop contacting us all of the other times I still got calls.  We need the harassing calls to stop.  When I tell them to remove us, they keep pressing as to why.  I explained why numerous times and do not owe it to them to continue explaining.
Regards,
[redacted]

Hello,
I sincerely apologize for the unwanted incoming calls you have been receiving. I have forwarded your information to our Client Services department, where they will put you on a Do Not Call status immediately.
Thank you

Hello,I do apologize for the issues and frustrations you have had in regards to sales calls. We spoke to a representative on 5/16/2016 from your company, during this time, your company was added to our do not call list.  This will stop all forms of communication from TQL to your...

company.  If you have any issues in the future, feel free to reach out to me and the issue will be addressed immediately.  Thank you [redacted]Carrier Relations

[redacted] is aware that they are to work directly with [redacted] on this.

Per the last response, LTL Team has reviewed this case and has deemed the charges as valid.  Before that, our LTL Accounting Department reviewed the case separately and deemed them valid as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In the emails attached in previous complaint [redacted] was completely aware that our chassis was being used as we instructed him that it could not be used by anyone else, he also was asked on several occasion where our chassis was and we were told by [redacted] when it would be ready.  If he had did not know that our chassis was being used how would he be able to provide the status of it? Also when we were given the load TQL is held fully responsible in providing any and all updates on our equipment along with any status change of if our equipment is being used/managed by another carrier.  We were not notified of this, we were lied to by all TQL employees, and now TQL is trying to back out of paying for the damages that was caused due to their lack of communication.  TQL is responsible in paying for the transport of our chassis back to our yard, and the repair bill to have the chassis brought back to the condition it was left in when originally dropped at facility in Leland, NC.  It is also TQL's responsibility in collecting any debt from there shipper that hired them to move the load.  It was done without our permission by both TQL and there shipper. Regards,
[redacted]

Hello [redacted],
Despite the most thorough planning and the best of intentions, transportation claims happen from time to time. [redacted] was unable to deliver the load on time per our contract which resulted in a $200 deduction from the receiver. TQL is aware of the course of actions...

taken by the carrier and recognized their efforts to keep TQL informed during the duration of load.
Contract Info:
Per the RC, sent to [redacted] on 9.11.15 at 10:39 in the ‘Note to Carrier’ section, it reads, “NEED FOOD GRADE TRAILER. TRAILER CANNOT HAVE LIFTGATE. DRIVER IS RESPONSIBLE FOR MAKING SURE PRODUCT IS LOADED IN CORRECT ORDER ON MULTI-STOP LOADS. LATE FEES WILL APPLY FOR ANY MISSED APPTS. CARRIER MUST ADVISE LUMPER FEES WITHIN 48 HOURS OF DELIVERY, FAILURE TO DO SO COULD RESULT IN NOT BEING REIMBURSED FOR LUMPER. CARRIER WILL NOT BE REIMBURSED FOR LUMPER WITHOUT A VALID UNLOADING RECEIPT. DRIVER MUST RESEAL TRAILER AFTER EVERY DELIVERY!!”
In addition per the Carrier Contract with [redacted] and TQL, [redacted]; “ Any cost incurred by BROKER due to CARRIER being late for pick-up or delivery appointment may be charged to CARRIER”.
At this time, TQL is not charging [redacted] for the $200 (no payment was taken via ACH) late fee and has been marked as resolved.
If you have any issues in the future, please feel free to reach out to Carrier Relations at ###-###-#### EXT [redacted].
Thank you
Amanda R[redacted]
TQL
Carrier Relations

I received report that this issue has been resolved.  Our broker called the carrier on or before 9/19, and $75 of detention money was added to the load. Melissa

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future...

date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],  Total Quality Logistics values each and every relationship we have with both our customers and our carriers.  As a non-asset based freight broker, our core business model is to act as an intermediary between our customers and our carriers in order to...

facilitate their transportation needs.  In this case, this was an international ocean shipment, which can add a level of complication to the shipment.  Knowing this would be the case, and as is our process on all international ocean shipments, we allowed the carrier, [redacted]  [redacted] ([redacted]) to work directly with the customer to build these loads in order to ensure that all parties were clear on what is happening with the shipment.  Based on the information provided by the customer regarding the machinery being shipped, [redacted] felt that this shipment needed to be on three separate containers.  [redacted] sent the three separate Bills of Lading, one for each container,  directly to the customer [redacted] ([redacted]), which [redacted] accepted.  The containers were loaded, shipped, and delivered without issue.  It was not until three weeks after the load shipped that we were notified by [redacted] that they were disputing the number of containers that were shipped, although they did pay the freight costs to the carrier directly.  Due to the dispute between these two parties, and our inability to prove either way who is in the right, as well as the fact that the customer had paid [redacted] directly for the freight costs, we felt it was in everyone’s best interest to let [redacted] work out the dispute between themselves.  We are happy to provide any further assistance possible to help both parties reach a resolution.    Feel reach to reach out to us at ###-###-#### EXT [redacted] Thank you Amanda R.TQL

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me [redacted]PROVIDED THEY ACTUALLY FOLLOW THROUGH WITH THEIR PROMISE THIS TIME[redacted].
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]