Total Quality Logistics, LLC

I called *** She reported that she accepted the $TONU that was issued under new PO # [redacted] She reported she requested detention on top of that & broker told her customer wouldn't pay it I informed her that our overall company guideline when it comes to TONU is that detention is not due on top of that She disagreed and still requests detention I informed her I could not work on that due to our overall company guideline

Hello Mr***, We do apologize for the error in communication on our partI can ensure you, NHK Seating of America and yourself are on TQL’s DNC list (all forms of communication)If you receive any further communication moving forward, please reach out to M [redacted] at ext [redacted] or myself at ext [redacted] and the issue will be addressed immediately Thank you, [redacted] TQL Carrier Relations [redacted]

Location has now been marked Do Not Call

[redacted] *** was moved to our Do Not Call list 1/9/15.Thank you[redacted] ***TQL Carrier Relations###-###-#### x ***

Mr [redacted] : Please contact our Claims Department at ###-###-####

Hello Mr [redacted] , TQL understands your concerns in regards to load you hauled on 1-8-which resulted in an under freight claim As a carrier, it is your responsibility to scale the truck and trailer to compliant with federal regulations It appears you traveled miles until you scaled (stopped by the DOT) There is a Quik Trip in Des Moines, IA (approximately miles away) that has a scale In regards to the deduction, this claim was accepted by your company (there is no official dispute) In order to complete the load, TQL hired another carrier to haul the remaining product to the receiver That is why there was a deduction of $(the amount that was paid to the other carrier) Per your carrier contract with TQL (section 4, subsection d), “Except in the case of force majeure, CARRIER is responsible for all additional cost incurred by BROKER when replacement and or cover Services are required arise out of CARRIER’s failure to perform” Thank you [redacted] Carrier Relations ###-###-#### EXT ***

Hello [redacted] , Thank you for reaching outAs of 8/10/2016, your company was updated in our system as a billing location onlyI do apologize for the inconvenience, the calls have causedIf you have any issues like this in the future, please feel free to reach out to myself and this issue will be addressed immediately Thank you Amanda R [redacted] TQL ###-###-####, EXT ***

This phone # is not in our system & we show no calls to it This company has been on Do Not Call status under phone #s ###-###-#### & ###-###-#### since 4/29/ The last calls we show to this company was 4/27/ Are there any other phone #s or addresses that we may have called?

Revdex.com: I still do not see any response from TQL and have no idea what you're talking aboutBut I will give you some documentsHere is the TQL invoice that shows an amount for That amount is a charge created by TQL due to the shipment taking more of their time and they created a charge on our credit card also known as felony theftI have asked for backup on this charge that I know to be cause I have confirmation from the storage lot that fees are not chargedHere's the emails where they cry and say they're supposed to be on vacation with his daughter and that his team deserved the money for ensuring the safety of the shipmentI know, very sadThey have yet to produce backup and continue to lie and say they have itIt's taking them days and they cannot provide simple backup due to the fact they are manufacturing it with a Mexican truckerWe have also confirmed his caor trailer was not thereThat is also a lieTQL has over reports of theft on internet reviewsThey have complaints on hereIt is obvious they are a disreputable companyI have proof here and I'm charging them with felony theft as well as taking direct action in open court if our money is not returned immediately Regards, [redacted]

Hello Mr [redacted] , I do apologize for the inconvenience the communication has causedI have added you and your company to our DNC list so this type of communication does not continue to occurIf you have any issues in the future, please reach out to me at extand the issue will be addressed immediately Thank you, A [redacted] R [redacted] TQL Carrier Relations [redacted]

Hello [redacted] , We do apologize for the increase of calls that you have received on behalf of TQL. Your phone number has been removed from our system as of 8/28/2015. If you have any issues moving forward please reach out to Carrier Relations at ###-###-#### EXT ***. Thank you Amanda... R [redacted] TQL Carrier Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Since I just received a call yesterday, it is possible that there must also be alternate phone#'s/business names that we are contacted under Do you also have ###-###-#### or ###-###-#### in your system as contacts? If so please remove them as wellRegards, [redacted]

This location was just marked Do Not Call in our system as a result of Revdex.com Complaint # [redacted]

Hello, I sincerely apologize for the unwanted incoming calls you have been receivingI have forwarded your information to our Client Services department, where they will put you on a Do Not Call status immediately Thank you

Please continue working with the TQL Claims Rep If you are dissatisfied with their service, please ask to speak to their Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Hello, I have taken your information and forwarded it to our Client Services teamThey will put you on our Do Not Call list If you have any other issues, please let us know at ###-###-#### Thank you

Hello, I sincerely apologize for the unwanted incoming calls you have been receiving from TQL in regards to doing business togetherI have forwarded your information to our Client Services department, who will immediately put you on a Do Not Call status If you could forward any emails you deemed as harassing to [email protected], I would be glad to review them Thank you

If company receives any further calls, please e-mail [redacted] with the company name, the # called, and the date of the call Once the call is found, they notify another team, which then reaches out to the employee and/or their manager reminding them not to call Do Not Call locations

Hello [redacted] Thank you for reaching outI have submitted your company to be added to the DNC (do not call) list within our systemI do apologize for the inconvenience, the calls have causedThis will stop communication between your company and TQLIf you have any issues like this in the future, please feel free to reach out to myself and this issue will be addressed immediately Thank you [redacted] TQL [redacted] ***