Total Quality Logistics, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no overage,shortage or damage so what can we report.We are not responsible for the way shipper load the product
Regards,
*** ***

I have reviewed your complainti understand your frustrationI will let you know that I did in fact review your account and acknowledge your request to have the account removedI have removed you from our
systemThe account will not be added back in on the TQL site which allows representatives the ability to contact you from our business phonesI have reviewed the calls in the past to your company before removing you and I have reviewed the calls and based on the calls a decision was made to delete you from our systemThis will eliminate any further calls from us per your request.Thank you

***'s phone # is listed in a company called *** *** *** Co in Portland OR. We have now marked this company as Do Not Call in our system

Hello,
I apologize for the trouble you received on *** *** ***, and have looked into the issue
The reason why TQL deducted money was because the driver was able to see how the shipper loaded the product, and yet did not call the load owning broker with any issuesThis is proven by an
email that was sent to usThe shipper allowed the driver to come to the back of the truck, view the loaded product, and then had the driver place the seal
If the driver would have notified TQL of the way the shipper loaded the product, then this case would have been different
Thank you

Hello,I have logged the request internally for *** Corporation to be added to our Do Not Call list. This change will take place within the next hours.Our company name is Total Quality Logistics, and our acronym is TQL.Thank you,*** ***Carrier Relations

I have deleted you from our systemYou should not receive any further calls or emails

Hello Mr***,
I do apologize for the inconvenience the calls have causedI can assure you, your company has been placed on the DNC listIf you have an issues in the future, feel free to reach out to meThis issue will be addressed internally with the individuals to ensure it will not happen again
Contact info: *** *** ***
Thank you,
*** ***
TQL Carrier Relations
***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an
agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
I do apologize for this inconvenienceYou have been put on our Do Not Call list and should not receive any more calls from TQL
Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning,
While we understand where you are coming from, we are sticking to our original conclusion that the load should have been weighed after loading
Per Section 22, Item Number of the Broker/Carrier Agreement, "Failure to report any overage, shortage, or damage at loading or delivery may result in damages assessed against carrier", TQL nor the customer can take responsibility of what transpired
We apologize for this inconvenience
Thank you

Hello All, [redacted] was contracted to do a load from Martinsville, VA loading on 3/17/2015 with a 1500 appointment and set to deliver in Jacksonville, FL with a 0730 appointment.  The load was booked with carrier with both the pick-up and delivery appointments set and sold in the...

booking call to the carrier.   The load was contracted to pick up and deliver within DOT standards and [redacted] did not do so.  The customer deducted $514 from the rate of the load, per the carrier contact agreement we have with [redacted] we can pass these along to the carrier.  This can be found in section  22 subsection h, "Any cost incurred by BROKER due to CARRIER being late for pick-up or delivery appointments may be chargers to CARRIER."  I have attached [redacted] contact for reference.  (labeled: [redacted] Carrier Packet)Per the request of the carrier, please see attachment from our customer detailing the deduction.  (labeled: [redacted] customer deduction)We have been in contact with the carrier in regards to the deductions, we last responded to them with our findings on 4/30/2015.  Please see email for reference (labeled: [redacted]- email contact)If  [redacted] would like to discuss this further please feel free to reach out to us at ###-###-#### EXT [redacted] or by email at [redacted]. Thank you,[redacted]TQL Carrier Relations

Hello [redacted],
We do apologize for the phone calls you have received. Our client services team did speak with [redacted]y yesterday about this issue. We did add [redacted] to our do not call list (effective 4/6/2016). If you continue to have issues please feel free to reach out to me at...

[redacted] and the issue will be addressed immediately.
Thank you
[redacted]
TQL
Carrier Relations

Hello Al, Thank you for reaching out. As of 8/31/2016, [redacted] was added to the DNC (do not call) list within our system. I do apologize for the inconvenience, the calls have caused. This will stop communication between your company and TQL. If you have any issues like this in the future,...

please feel free to reach out to myself and this issue will be addressed immediately.  Thank you [redacted] TQL [redacted]

Hello [redacted],   It is always unfortunate when the transportation of freight does not occur as contemplated and without incident.  Nevertheless, despite diligent efforts to ensure timely and proper delivery of cargo, this does, in fact occur. ...

And further, when it does occur, each situation presents a unique set of facts and corresponding responsibility which is borne by the shipper, carrier, customer or a combination of these parties.  We understand that [redacted] is withholding payment due to a perceived loss suffered due to late delivery on the loads in question.  As we have explained to [redacted] numerous times over the past year and a half that we have been in discussion over this matter, there has been no documentation of the losses they claim to have suffered.  There have been no formal claims filed to date, and we do have a clause in our terms and conditions that states that claims must be filed within 9 months of delivery date.  We have also offered to come to a reasonable settlement agreement of $500 per late delivery occurrence,  in acknowledgement of the late delivery, but this has been refused.  As the loads did make delivery, we continue to pursue our invoices in full and hope we can reach a final resolution with [redacted] in the near future. Let me know if you have any questions.  Contact info:Amanda ###-###-#### EXT [redacted] Thank you Amanda R.TQLCarrier Relations

Good morning,
I sincerely apologize for this frustrating convenience and have added you to our DO NOT CALL list. Please reach out to us if you have any further issues.
Thank you

Hello [redacted],   Thank you for reaching out. I do apologize for the inconvenience, the calls have caused. Yesterday when you spoke with Melissa, she added your company to the DNC list.  This will stop communication between your company and TQL. If you have any issues like this in the...

future, please feel free to reach out to myself and this issue will be addressed immediately.   Thank you Amanda [redacted] TQL ###-###-####, EXT [redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this does not resolve my complaint.  The reason I do not accept this response is that on numerous occasions I have asked to be put on their do not call list, but would receive calls any way. I will only accept this response when an adequate amount of time has gone by with no calls.Regards,
[redacted]

Hello, I apologize for the excessive calls made by our brokers. I have forwarded your company information to Client Services and you are now on our Do Not Call list. If you have any other questions or concerns, please contact us at [redacted]
 Thank you, [redacted]Carrier...

RelationsTotal Quality Logistics

Hello,
After speaking with our claims department, it was decided that the customer will be paid the amount requested. Please reach out to Carrier Relations at [redacted] or [email protected] if there are any further questions.
Thank you