Total Quality Logistics, LLC

Holding payments in the event of a claim is part of the signed Broker/Carrier Agreement. Section CARGO LIABILITY AND CLAIMS, letter (e) the last sentence is "BROKER reserves the right to offset any claim(s) with CARRIER's pending invoices."

When I spoke to the carrier, I let them know that TQL’s stance was that we were unaware that the shipper was using their chassis. I also told them that we could pay for the repairs in order to get the chassis back in their possession. Then, they could pursue the shipper for damages. If the carrier is looking to file a suit against TQL, their counsel should get in contact with our Legal Department

Hello,
I apologize for this inconvienceI have listed your company as DO NOT CALL and you should stop receiving any incoming calls from TQL
Please let us know if this problem continues
Thank you

Thank you for the feedbackWe are looking into it

Company has now been marked as Do Not Call in our system

I spoke to the TQL broker just now. He reported that he had a carrier booked to pick the chassis up on 12/23, but that the carrier cancelled the load. He is now trying to find a new carrier to pick the chassis up

[A default letter is provided here which indicates
your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our driver was not allowed in loading zone.So he didn't see how they load the entire product.When they load all pallets ,they called my driver to place seal.My driver was only able to see the back of the trailer.How can he judge from just looking only the tail part of the trailer.His duty is to see if anything damaged in the product .Nothing is damaged .The load was shifted because it was not loaded on trailer properly and our driver was not allowed to see the whole process of loading.TQL have to charge dollars from shipper,not from us.In their response they admit that load is not loaded properly and they blame my driver that he didn't inform this before.But my response is that when the driver entry is restricted in loading zone and he didn't see all loading process,then how can he judge just looking at the back of trailer.He is not any loading expert and loading is not part of our job.So we are not responsible for their shipper fault.It cost us also one business day
Regards,
*** ***

This company will be marked Do Not Call in our system. Moving forward, Mr*** is welcome to e-mail *** if any further calls are received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Here is our TQL reference number ***Here is the TQL number in which was dispatched on our equipment without our permission ***Please see attached images of damaged chassis, along with email explaining to *** *** that they are not permited to move our equipment as they are not insured, I will also attach support documents from other carrier showing where it was dispatched to them without our permission. Regards,*** ***

Good morning, I have contacted our customer relations department and this company is now on our Do Not Call list. Thank you, *** ***Carrier RelationsTotal Quality Logisticsp: ###-###-#### ext: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Per the email that was sent to us by your company, "their loading guy locked two straps in front of my driver and then my driver put on the seal in front of them." From this email, we concluded that the driver did indeed see the loaded product before he put the seal onIf there were issues with how the shipper loaded it, the driver should have notified us at that time
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Our past experiences have shown that TQL does not maintain solid business practice when it comes to their DNC list and only time will tell if they will in fact stand true to their promise therefore we cannot agree, at this time, that the a resolution has been met
Regards,
*** ***

We have placed the customer on a do not contact list

Hello *** ***, Thank you for reaching outI have submitted your company to be added to the DNC (do not call) list within our systemI do apologize for the inconvenience, the calls have causedThis will stop communication between your company and TQLIf you have any issues like
this in the future, please feel free to reach out to myself and this issue will be addressed immediately Thank you Amanda *** TQL 1-800-580-3101, EXT ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Thursday I called again finally after speaking with different reps I got to matthew *** the rep who was handling this claim I was informed bye him the insurance denied this claim cause they found no coverage for the load Matt told me only option is to pursue the trucking company cause tql is not liable for the damages well if the trucking company didn't have insurance to cover the load tql should not have let them take the load apparently tql brokers don't know what to look for in the insurance policy or don't care I will be calling a manager and ask them whats going on or else our attorney will be contacting them DO NOT USE TQL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---To whom it may concern, This email was just received by me on 4/and as you can see I responded to it This same individual called me on 4/(today) and asked if I had received his email, to which I responded that I had replied I then reminded him that I had asked several times to be removed from their contact lists, to which he acted like he knew nothing about my previous requests He said he would put me on the list, to which I reminded him that I had been told that several times alreadyHowever, his email obviously contradicts his statements This company is relentless.Thanks,*** ***
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*** *** *** *** *** ***----- Forwarded by Darrell ***/cert_GSA on 04/11/12:PM ----- *** *** ***
*** *** *** *** Date: 04/02/11:AM Subject: Re: SOLUTION TO ALL CALLS NoI asked to be taken off of all contact lists I asked that your company stop contacting me and that's exactly what I meant. Thanks,*** ***
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*** ***FAX: 765-659-5591d***@nhkseating.com Materials Deptgroup email: [email protected]*** *** *** ***
*** *** *** Date: 04/02/11:AM Subject: SOLUTION TO ALL CALLS *** I know that NHK Seating of America, Inc has been approached by many TQL reps and I didn’t want to be a random rep that contacted youI was wondering if you would hear me out on this emailI know that it can be annoying to get calls all the time from different TQL reps trying to get set up with you as an outside carrier so I am not going to do thatInstead, I am going to ask if you would consider partnering with TQL for truck load shipments if our service and price were rightI can either try to offer to be the cheapest truck available, because I know that money talks, or I can offer a combination of service and price that would efficiently meet your shipping needsI am very competitive on prices, and our services at TQL includes but are not limited to On time trucks ( I understand the importance of having on time trucks for these shows) as well as in general Communication between drivers and the tracking of trucks during a shipment Reliability Quality trucks with reliable equipment The responsibility I have of communicating the process of the shipment with you I know that with business, it comes with selling myself and not my companyI am not a rookie in sales, and do have an interest in partnering for freight shipmentsWould you be open to the idea if I could provide better prices than current carriers and just as good service if not better? I am not trying to step on anyone’s shoesI am just trying to see if there is an opportunity for a beneficial relationship between NHK Seating of America, Inc and TQL and have a chance to prove myself. Thank you *** ***
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*** *** *** TQL logo“Exceed the customer’s expectations at all times. Handle all their transportation requirements from the moment of pick up to delivery. hours a day, 7days a week, days a year.”