Total Quality Logistics, LLC

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Location has now been marked Do Not Call in our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I read number 4, but the point to this is they claimed one day transit only, so that was the one reason I choose them and paid them more so it will be only 1 day transit.  Then they told me they tried and attempted to deliver while the warehouse is open and I was in there waiting.  Need to speak to the driver who claimed he was there.  Was he/she on the wrong address? Do he/she just went to the front of the office builder and not to the warehouse docks in the back?  Next they told me they will redeliver again next business day (Monday), but again never show up again.  As you can see the trend for them, can't trust them at all.  Where can I forward the emails regarding the conversation with the Rep Kody?  Nothing in those emails mention any additional costs. The point to this, it's they words against mine. They can even say, they tried delivery on Thursdays and Monday too and no one is there and charge additional $400+ fee.  Bottom line, I will pay for the $278.62 but not the additional fees that I didn't request. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a...

future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If the company does not take [redacted] off the call list COMPLETELY and receive future calls, additional action will be taken.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. 
Regards,
*** ***

We have now marked this company as Do Not Call.

Hello [redacted], We understand loads do not always go as planned and claims do happen in the industry. A claim has been filed on TQL PO# [redacted]  When a claim is filed, pending invoices are put on hold to potentially offset the claim.  This has been explained and is detailed in your...

carrier contract on file with TQL. TQL is working on gathering the documentation and is working through this claim.  TQL is committed to maintaining a positive working relationship with our valued carriers, and makes every effort to reach a mutually beneficial resolution when a dispute arises. If you have any questions, please feel free to reach to myself or your claims rep. Thank you, [redacted] Carrier Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Isn't a copy of the second invoice already attached to the complaint?  We have no contract with TQL for this shipment aside from the quote they gave us.  This was our first time using them. There was literally no more paperwork.  That is why they are relying of the fake "recordings" that they don't have of me agreeing to pay for it.  If they did have recordings, you would hear their salesman stating after the shipment that he "thought you [[redacted] Furniture] were going to help us [TQL] out of the second truck."  I responded in that call that there is no reason [redacted] Furniture should pay even more money to fix a mistake that he made.  I've attached literally everything I have in regards to TQL.  You can note too that they initially put my payment on the invoice for the 2nd truck (the one for $1,800) until I caught them and told them they cannot apply a payment to an invoice other than the one it was specified for.  That's when they shut down completely. They were trying to apply the payment to the wrong invoice and then come after me for the non-disputed invoice.  There have been many instances of this reported online about them doing this.  TQL is an bad business with unethical business practices.  Because their agents are paid by commission, they are willing to do anything to not accept this as their mistake, when it very clearly was.  There was an agreed-upon price.  TQL's employee screwed up and their cost increased.  They cannot pass that cost on to [redacted] Furniture. [redacted]President[redacted] Furniture Inc.

Revdex.com:
I still do not see any response from TQL and have no idea what you're talking about. But I will give you some documents. Here is the TQL invoice that shows an amount for 2668. That amount is a false charge created by TQL due to the shipment taking more of their time and they created a false charge on our credit card also known as felony theft. I have asked for backup on this false charge that I know to be false cause I have confirmation from the storage lot that fees are not charged. Here's the emails where they cry and say they're supposed to be on vacation with his daughter and that his team deserved the money for ensuring the safety of the shipment. I know, very sad. They have yet to produce backup and continue to lie and say they have it. It's taking them 22 days and they cannot provide simple backup due to the fact they are manufacturing it with a Mexican trucker. We have also confirmed his caja or trailer was not there. That is also a lie. TQL has over 100 reports of theft on internet reviews. They have 86 complaints on here. It is obvious they are a disreputable company. I have proof here and I'm charging them with felony theft as well as  taking direct action in open court if our money is not returned immediately.
Regards,
[redacted]

Hello,I have submitted the request for [redacted] to be moved to our Do Not Call list.  This request will be fulfilled within 24 hours.We apologize for the calls and that it took so long for this to occur.Thank you,[redacted]Carrier Relations###-###-#### x [redacted]

Hello,
We at TQL apologize for the excessive calls that you have been receiving. I will get with the proper party to make sure your company is put on the Do Not Call list. If you receive any other calls, please reach out to our Client Services department at ###-###-####.
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Barton

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust...

the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],   I do apologize for past issues you and your team have encountered before regarding the DNC list. I can assure the necessary steps have been taken to label your company correctly within our system (billing purposes only)   If you have any issues moving forward, please reach out to me directly and its will be handled/addressed/corrected immediately.   Below is my contact info.   Thank you Amanda R[redacted] ###-###-#### EXT [redacted]

Mr. [redacted]: Please contact our Claims Department at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This does not address at all the actual complaint that they are attempting to charge [redacted] Furniture Inc for a mistake that TQL made and that they are stating [redacted] Furniture Inc agreed to pay for fixing their mistake.  [redacted] Furniture Inc lost money on our end because of TQL's mistakes. We already have to pay for the additional time and supplies costs that were incurred because TQL did not send the drivers with the proper equipment.  [redacted] Furniture Inc will not be paying TQL's costs incurred from their mistakes as well.  TQL did not meet their end of the bargain in the first place and is attempting to collect additional funds to cover their costs despite this.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust...

the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming it works.
I have had this discussion with TQL representatives before.  What happens is:
1 - Whoever calls says I can be placed on a no call list.
2 - The next person calls and says they were not aware I was on a no call list.  I remind them.
3 - The next person says that there were no aware of the no call list, but that was a different agent calling and that is why they probably did not know.
Therefore I hope reaching out to the Revdex.com works and this is the end of it.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Since I just received a call yesterday, it is possible that there must also be alternate phone#'s/business names that we are contacted under.  Do you also have ###-###-#### or ###-###-#### in your system as contacts? If so please remove them as well. Regards,
[redacted]