Total Quality Logistics, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.   
Regards,
[redacted] Re: ID # [redacted]- Total Quality Logistics, LLC Total Quality contacted me on 08/17/2016 and agreed to take care of the matter but as usual I have not heard from them and the issue is still unresolved.  Total Quality carrier relations contacted me back in August, she reviewed the information and said that she would contact the broker involved but to this day I have no other information and or resolution.Regards,[redacted]

Hello [redacted], we have not heard from the business, nor has the business made any attempt in paying for the damages/ charges incurred.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future...

date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],
We understand your concerns in regards to the load you hauled with TQL (reference number [redacted]).
Please be advised per [redacted] carrier contact agreement with TQL, [redacted] is responsible for the late fees that occurred during this load. This can be found in your contract under section 22 subsection 8. This section states: “Any cost incurred by BROKER due to CARRIER being late for pick-up or delivery appointments may be charged to CARRIER.”
Please feel free to reach out to us at ###-###-####
Thank you
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our Claims Department is actively working on this claim.  The response I received from our Claims Rep is:  "The status is that the claim is still with insurance and we're waiting on them to make a determination."

Per your Broker/Carrier Agreement you signed, you are accountable. Please refer to Section 22 "General Carrier Duties," numbers 3 and 4:
3. Failure to report any overage, shortage, or damage at loading or delivery may result in damages assessed against carrier.
4. Carrier is responsible for any damage or loss to the product, shipment or it's packaging, and any and all shortages.
Thank you

I am unable to find this phone # or company name are in our system.  If [redacted] would like to reply with her business address, we will add this company to our system, & will place this business on Do Not Call status.

Please continue working with the TQL Claims Rep.  If you are dissatisfied with their service, please ask to speak to their Manager.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After being told there was a possible claim for 300 I advised TQL rather than waiting for 9 months for a resolution go ahead and take the $300 and pay me the difference, and they declined to do so. I understand offsetting the payment but not the entire amount of $1000 for a $300 possible deduction. Their customer [redacted] already stated it was due to bad stacking no fault of the carrier but they refuse to honor that statement. 
Regards,
[redacted]

Hello,
I have taken your information and forwarded it to our Client Services team. They will put you on our Do Not Call list.
If you have any other issues, please let us know at ###-###-####.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
hi,Again I want to tell that we are not part of loading process and saw only back of truck.our driver make sure that straps are on.They didnt load properly so when the truck move on the road ,The load shifted.Driver was not allowed in loading zone so he wasn't able to make any suggestion regarding how to load properly.And by  only watching the back of trailer ,No one can predict that load is going to be shifted or not.I request Revdex.com to take a decision regarding this because this is going on and on.I want full payment .Let me know about your decision .
[redacted]

Hello,I deeply apologize for this inconvience and have submitted this information to our customer relations department. They will have this customer put on a DO NOT CALL list immediately.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again I want to inform you that only tail part of the load is visible to driver and he was not the part of whole loading process.Load is shifted because there is something wrong in the process of loading .And they put all focus  on informing them earlier.Let me tell you how TQL works.This is regarding TQL PO: [redacted].We covered this load from [redacted] to [redacted] Our pickup appointment was 3pm on 18June 2015.We pickup on time and when the shipper done with loading .It was about 4pm.My driver noticed that loading guys put straps too tight so it bend some paper rolls.when he report this to shipper ,he was informed that loading people are gone for the day.We immediately inform our broker. TQL night crew told us to wait there and not move the truck from there .From 4pm to next morning 6am ,My driver was stuck at their warehouse waiting for their decision.It was not our company fault at all.Next morning broker came and told us to move the truck to destination.Our driver stuck their for no reason for almost 14 hours where no restrooms are nearby and there is no place where he can eat nearby.We were told that we were given detention pay but when  they release the amount ,They didnt pay any penny for detention pay.I have all the emails for proof  because we communicate with them through email and phone.I have all the emails where there broker assure us to pay detention pay .but actually never gives.This is how TQL works because it thinks drivers are not human beings and they put others mistake on drivers.For this laod the mistake is done by shipper but instead of blaming them ,they just use us as space goat.We did our job ,We confirm the straps and seals.The load was not shifted because of our driver mistake so Why they charge us instead of shipper.
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as we are actually placed on the No Call list. 
Regards,
[redacted]

Hello [redacted],   Thank you for reaching out. As of 8/10/2016, your company was updated in our system as a billing location only. I do apologize for the inconvenience, the calls have caused.. If you have any issues like this in the future, please feel free to reach out to myself and this issue...

will be addressed immediately.   Thank you Amanda R[redacted] TQL ###-###-####, EXT [redacted]

This location was marked Do Not Call on 1/5/17.  An employee called them on 1/27 to solicit business, but should not have.  I sent him an e-mail just now reminding him not to call Do Not Call locations moving forward.

Hello,
I apologize for this inconvienence. I am forwarding this complaint to our Client Services department and recommending your company to be put on the Do Not Call list. If you have any questions or concerns, please reach out to us at 800[redacted].
Thank you

Hello [redacted], I apologize for delivering a late response. The previous attempts must have somehow slipped from our view. I have reviewed this issue and have come to the following conclusion:As the customer states below, PDX Transport attempted to haul two loads with one truck.Per TQL’s...

Broker/Carrier Agreement that each carrier reviews and signs before hauling for us, mixing loads is not allowed unless otherwise stated by the broker and annotated on the Rate Confirmation. Excerpt below:Under section 22 in Carrier Duties, subsection 7: All loads tendered to CARRIER require exclusive use of trailer space unless otherwise specified in writing. Any costs incurred by BROKER due to CARRIER loading any unauthorized freight may be charged back to CARRIER.Because of this, we feel the claim is valid and if they have any questions regarding this issue, they can contact Carrier Relations at ###-###-#### for clarification. Thank you, Adam B[redacted]Carrier RelationsTotal Quality Logisticsp: ###-###-#### ext: [redacted]www.tql.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is...

set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]