Total Quality Logistics, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...

close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted]To whom it may concern, This email was just received by me on 4/2 and as you can see I responded to it.  This same individual called me on 4/11 (today) and asked if I had received his email, to which I responded that I had replied.  I then reminded him that I had asked several times to be removed from their contact lists, to which he acted like he knew nothing about my previous requests.  He said he would put me on the list, to which I reminded him that I had been told that several times already. However, his email obviously contradicts his statements.  This company is relentless.Thanks,[redacted]
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[redacted]----- Forwarded by Darrell [redacted]/cert_GSA on 04/11/2016 12:01 PM ----- [redacted]        [redacted] 
[redacted]        [redacted] Date:        04/02/2016 11:46 AM Subject:        Re: SOLUTION TO ALL CALLS No. I asked to be taken off of all contact lists.  I asked that your company stop contacting me and that's exactly what I meant. Thanks,[redacted]
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[redacted]        [redacted] Date:        04/02/2016 11:44 AM Subject:        SOLUTION TO ALL CALLS Hi [redacted]   I know that NHK Seating of America, Inc has been approached by many TQL reps and I didn’t want to be a random rep that contacted you. I was wondering if you would hear me out on this email. I know that it can be annoying to get calls all the time from different TQL reps trying to get set up with you as an outside carrier so I am not going to do that. Instead, I am going to ask if you would consider partnering with TQL for truck load shipments if our service and price were right. I can either try to offer to be the cheapest truck available, because I know that money talks, or I can offer a combination of service and price that would efficiently meet your shipping needs. I am very competitive on prices, and our services at TQL includes but are not limited to   1.        On time trucks ( I understand the importance of having on time trucks for these shows) as well as in general 2.        Communication between drivers and the tracking of trucks during a shipment 3.        Reliability 4.        Quality trucks with reliable equipment 5.        The responsibility I have of communicating the process of the shipment with you   I know that with business, it comes with selling myself and not my company. I am not a rookie in sales, and  do have an interest in partnering for freight shipments. Would you be open to the idea if I could provide better prices than current carriers and just as good service if not better? I am not trying to step on anyone’s shoes. I am just trying to see if there is an opportunity for a beneficial relationship between NHK Seating of America, Inc and TQL and have a chance to prove myself.   Thank you   [redacted] 
  
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  TQL logo“Exceed the customer’s expectations at all times. Handle all their transportation requirements from the moment of  pick up to delivery. 24 hours a day, 7days a week, 365 days a year.”

This location was just marked Do Not Call in our system as a result of Revdex.com Complaint # [redacted].

Thank you for the quick response!  The 800 # is not in our system.  ###-###-#### is in our system, but is at a different address than yours:  [redacted].  1) Is this address still valid?  2) And, if so, does this address need to be marked Do Not Call as well?

Please continue working TQL Claims Department on this.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],   Thank you for reaching out and voicing your concerns.  We have logged your feedback and will investigate your concerns on the load.  Someone will be reaching out to you within the next business day to speak with you.  TQL is committed to maintaining a positive...

working relationship with our valued carriers, and makes every effort to reach a mutually beneficial resolution when a dispute arises.   If you have any issues like this in the future, please feel free to reach out to myself and this issue will be addressed immediately.   Thank you [redacted] TQL ###-###-####, EXT [redacted]

Hello,
There was no focus on informing us about the alleged faulty loading. Your driver saw the product and he could have inspected it before the seal was put on. This did not happen, therefore TQL views this issue as carrier related.
As for PO#[redacted], Carrier Relations can investigate that issue to determine if any accessorials are owed. You can reach that department at ###-###-####.
I apologize for this inconvenience, but I ensure you that TQL greatly appreciates the carriers that work with us.
Thank you

Hello [redacted],
We do apologize for the increase of calls that you have received on behalf of TQL. Your phone number has been removed from our system as of 8/28/2015. If you have any issues moving forward please reach out to Carrier Relations at ###-###-#### EXT [redacted].
Thank you
Amanda...

R[redacted]
TQL Carrier Relations

Hello Mr. [redacted],
We do apologize for the error in communication on our part. I can ensure you, NHK Seating of America and yourself are on TQL’s DNC list (all forms of communication). If you receive any further communication moving forward, please reach out to M[redacted] at ext. [redacted] or myself at ext. [redacted] and the issue will be addressed immediately.
Thank you,
[redacted]
TQL Carrier Relations
[redacted]

Hello Mr. [redacted],
I do apologize for the inconvenience the communication has caused. I have added you and your company to our DNC list so this type of communication does not continue to occur. If you have any issues in the future, please reach out to me at ext. 65304 and the issue will be...

addressed immediately.
Thank you,
A[redacted] R[redacted]
TQL Carrier Relations
[redacted]

Hello, We have just received a complaint via mail about the above refrenced ID number. I did not see the complaint online, so I’m emailing you our response. We have put [redacted] on our Do Not Call list so they should not receive any more calls from TQL. If there are any issues,...

they can reach us at ###-###-#### and ask for Client Services. Thank you, Adam B[redacted]Carrier RelationsTotal Quality Logistics

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is the same response we have gotten for over 2 weeks, they are not actively working on this. I am now out a significant amount of money waiting on their response.]
Regards,
[redacted]

This location was placed on Do Not Call status on Friday, March 24.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Hello,TQL made it clear when we were on this load that it was a partial shipment. They cannot say that they hired a dedicated truck because they don't have the proof for that. In fact, on their confirmation, it clearly stated that this was a partial.A partial shipment means we can get more partials to go along with their partial to fill out the truck completely. For some reason they were paying us $2100 to move this partial when all of a sudden we reloaded it to the other carrier and they paid him $3400.It doesn't make sense but that's what it is.

Please submit billing dispute/refund request to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have all the emails on record.  1. Weather delayed, not much we can do, but paid extra for one day transit.2. Truck arrived too early on Friday, Feb 10, so they admitted is their fault, but one the email, they claimed we are not their.  Then Kody told me on email again, it will be redeliver on Monday, Feb 13.  Waited all afternoon and no show.  Ask Kody for update and told me they won't make in on Feb 13 so they will attempt to reschedule next day Feb 14.  Immediately told Kody that will be a bad if it is after 10am.  You can see my email to Kody was a question I was asking him about changing the address for THEIR convenience if that will help. Kody response was "What is that address?"  Never in the email mention changing address will cost me few hundred dollars (see attachment).   3. The dock in my facility are a full size dock.  See for yourself -  [redacted]but again this wasn't the original delivering destination, if only they delivery on Friday, Feb 10.4.  With few extra hundred dollars.5.  I can forward you all the emails and I was the one constantly asking for the updates.  Kody barely did his job informing me anything.  Don't charge me for the mistake your employee doesn't do his job.Thanks,[redacted] Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as they are true to their response and we no longer receive sales calls from them.
Regards,
[redacted]

Hello,[redacted] has been marked Do Not Call as they requested.We apologize for all of the phone calls that have occurred to-date.Thank you,[redacted]Total Quality Logistics Carrier Relations###-###-####

[redacted] concern is understandable.  Today was the first time that [redacted] has actually been marked as "Do Not Call" in our system after his numerous requests over the years.