Total Quality Logistics, LLC

Hello,
I sincerely apologize for the amount of unwanted calls you have been receiving from TQL. I am emailing our Client Services department your information and you will be put on our Do Not Call list. If you experience any other issues, please let us know.
Thank you

The attachment is not an Invoice, it's an Account Statement.  PO # [redacted] is marked paid in our system.  [redacted] should not receive another invoice for it, and it should not be reflected on the next Statement.  Payment for PO # [redacted] is still due.

Hello,
I sincerely apologize for the unwanted incoming calls you have been receiving from TQL in regards to doing business together. I have forwarded your information to our Client Services department, who will immediately put you on a Do Not Call status.
If you could forward any emails you...

deemed as harassing to [email protected], I would be glad to review them.
Thank you

This company was marked Do Not Call in our system yesterday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.TQL has now invoiced us for both of the two shipments.  They have applied our prepayment for the first, uncontested truck, to the second (contested) truck.  TQL has been notified of the additional error.  The prepayment was made specifically for the first truck because they could not even start getting the second truck until the first was paid for. TQL is now applying the payment incorrectly.  I can only assume that this was intentional as a way of cooking their books to make it look like [redacted] Furniture is not paying for the first truck. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have NOT reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.I see absolutely no response from the business. What could you possibly be talking about? Where do I find this response that you're just shoving me into accepting without allowing me to view it? Please help
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Our view on the matter is TQL has over 100 complaints online for theft. And they are charging us money that is not due to them. They used the credit card machine to process false charges. I am seeking to reclaim those by pressing criminal charges and taking direct action in court. I have no idea what you are talking about. Try a human instead of a computer.
Regards,
[redacted]

Below is the response I received from the TQL Claims Rep.  Attached is the claim denial by the insurance company.As far as I know, the load did not deliver. It was stolen by the driver for BGD Freight. The insurance has denied due to an exclusion for “criminal activity”. TQL is paying the claim to the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:In response to the question of the address, yes this is a valid address and phone number and please add this to your Do not call list. In making my complaint, I only assumed that you had our old contact information on file since we moved and both our old phone numbers and new phone numbers are routed to our phones, this resulted in probably double the amount of calls that we were getting. Since as far as I know all of our numbers have/will be added to the do not call list; I expect I will not receive any further calls. Thank You. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]

[redacted] was moved to our Do Not Call list 1/9/15.Thank you.[redacted]TQL Carrier Relations###-###-#### x [redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to the extent that our business will not receive any more solicitation calls or emails.  As mentioned in the complaint, we were assured we would no longer be contacted after initially complaining to TQL and when we were once again solicited, we were informed that whenever we pay a bill, our account gets reinstated thus the result of more solicitation.  If this problem can truly be resolved and we will only be contacted regarding accounts receivable/payable then we are satisfied, otherwise additional complaints will be submitted to the Revdex.com.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I will accept the company's response, because it is the original amount that we had asked for.  Although it is not the amount they proposed on the Release and assignment. (attached)This company really should make sure the left hand knows what the right hand is doing.
Regards,
[redacted]

Hello [redacted] Thank you for reaching out. I have submitted your company to be added to the DNC (do not call) list within our system. I do apologize for the inconvenience, the calls have caused. This will stop communication between your company and TQL. If you have any issues like this in the future,...

please feel free to reach out to myself and this issue will be addressed immediately.  Thank you [redacted] TQL [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their claim to have phone recordings is patently and completely false.  They do have a recording of me saying that we would talk at a later date about who was to pay for the 2nd truck, but I never agreed to pay for it. TQL is lying to the Revdex.com. They are now also invoicing [redacted] Furniture for both trucks again.  So they took $2450.00 from me in a payment for the first truck, charged me for a second truck that I never agreed to pay for, and are charging me again for the truck I already paid for!  The payment for the first truck cleared on 4/24/17, yet they are invoicing me for it on 5/4/17.  See attachments provided.I am going to continue this until TQL takes the 2nd truck charges off of our account completely and shows a $0.00 balance on our account.  We have paid what we were quoted and what we agreed to pay.  All other costs of this shipment are due to TQL's errors, lack of competence/training in their employees, and disorganization of their company.  [redacted] Furniture Inc will not be paying TQL a single cent more.  I sincerely hope that the Revdex.com looks at TQL's business practices and reconsiders their rating, as it tarnishes Revdex.com credibility to have such a poorly operating company rated as they are. Regards,
[redacted]

This phone # is not in our system & we show no calls to it.  This company has been on Do Not Call status under phone #s ###-###-#### & ###-###-#### since 4/29/16.  The last calls we show to this company was 4/27/16.  Are there any other phone #s or addresses...

that we may have called?

Hello
Mr. [redacted],
 
TQL
understands your concerns in regards to load you hauled on 1-8-2015 which
resulted in an under freight claim.  As a carrier, it is your
responsibility to scale the truck and trailer to compliant with federal
regulations.  It appears you traveled...

435 miles until you scaled (stopped
by the  DOT).  There is a Quik Trip in Des Moines, IA (approximately 95 miles
away) that has a scale.
In
regards to the deduction, this  claim was accepted by your company (there
is no official dispute).   In order to complete the load, TQL hired
another carrier to haul the remaining product to the receiver.  That is
why there was a deduction of $2000 (the amount that was paid to the other
carrier). 
Per
your carrier contract with TQL (section 4, subsection d), “Except in the case
of force majeure, CARRIER is responsible for all additional cost
incurred by BROKER when replacement and or cover Services are required arise
out of CARRIER’s failure to perform”
  
Thank
you
[redacted]
Carrier
Relations
###-###-####
EXT [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same response we have been getting. it means nothing to me that they are waiting for their insurance to make a decision. We did not make an agreement with the insurance company, our agreement was with TQL. The longer this drags out the more it hurts my small business, we had to pay for the lost material, I am not asking for any punitive damages, even though our business has already lost customers due to the lost material. If any other business is thinking about using TQL, they really need to think long and hard about it. Not every business can afford having this amount of money tied up with an insurance company. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
[I have requested for them to remove me multiple time and the calls continue
Regards,
[redacted]

This company will be marked Do Not Call in our system.